Transport for London Reviews 

Unbelievable! My over-60s bus pass was canceled because I hadn't paid my yearly fee. By the way, I didn't receive any email reminder about it. So, I called TFL and was informed that my card cannot be reactivated and that I would have to start the application process all over again. I attempted to do this, but everything seemed to be wrong. My passport number and my driving license number were both considered incorrect. In the end, I gave up. I'm convinced that this process is intentionally made difficult so that people will give up.

A huge thank you to Tom and Florina at TfL for helping reunite me with my lost iPhone in London. Losing a phone is so stressful, and we’re incredibly grateful for your kindness, patience and effort in getting it back to him. Your help made such a difference, it was a real relief to have it safely
Seb

For the last 2 years, every other Saturday there is a closure or part closure or signal delays! I used to get angry at kids jumping the barriers but I can’t anymore!

A man shouted on the tannoy at Hammersmith that train on platform 3 is to barking, getting everyone in a panic, they jump trains and as soon as they did, the train left. It’s completely frustrating.

The general public who uses TFL deserve at least 100 pounds sent to frequent TfL users!!!!

I am forced to drive in the cesspit of London for my current job.
I have recently changed my car and updated my autopay.
Last night I came home to 31, yes 31 penalties of £180 each.
The last letter was a speeding fine for allegedly driving at 26mph, yes a whole 26mph!!!
I rang tfl and they were as helpful as a bucket with a hole in it.
Apparently I added my car to the TFL account but not the autopay.
Apparently there is a new tiny button you have to press on the very last page.
Never had to before, absolute theives!!!

REPEATEDLY refuses to register that I tapped in then charges me the maximum rate when I tap out.

Very unhelpful. Kevin answering calls for penalty charges. On the 31st, I paid for using the Blackwall tunnel on the 31th of August. It shows on the system, I did not use the tunnel on the 31st, but something went wrong on the system and has recorded paid for the 31st, so penalty charge issued for the 30th!
The pre-recorded message was more helpful than this idiot! Unless he gets commission from each penalty charge not rectified, which he sure behaved like he did! TFL, thieves all of them!

I have had 6 incorrect notices because their system can't tell the difference between an "O" and a "D" - or a Mercedes and a BMW for that matter. I complain every time and get a "administrative error occurred" letter back but have complained last 3 times about GDPR and accessing my data repeatedly illegally - no acknowledgement of complaint, just hide behind generic response. I've raised with the ICO but it takes up to a year for those useless idiots to even look at your complaint. The country is broken! Noone will ever respond from TFL because they are a money making machine, not interested in the public they are supposed to serve!

Absolutely disgraceful service from all TFL staff on my journey from Luton Airport to Bexley.
Trains delayed, trains cancelled, staff huddled together on phones instead of helping customers.
The first couple of ‘staff’ dragged themselves away from their phones and sent me to the wrong platform, then the second cluster of staff could barely speak… laughing and joking as they spoke so I could barely understand what they were saying… even though I was really close to missing my train because of being sent to the wrong platform.
I said I may now miss my train because of the misinformation and then their joking around… as I ran off, one called me back, when I turned and walked back to him he just said “you’d better hurry then!”… unbelievable!
I ran as fast as I could and just made the train. However, I now feel it’s a train I may not have been entitled to be on… you couldn’t write it.
I then got to Farringdon, and needed to be at the front of the train, so I asked another member of staff if this was the front? I asked three times and he just completely ignored me… I then said “excuse me”, and he literally growled at me “yes… yes… YES!” In a totally bizarre and angry way.
This journey just could t have been worse if they tried!
Automate the whole system… these people are useless…

Useless scum. Nothing more than authorised theives

Be careful... Bank Theft

Once again, I have had to complain to TFL about monies going from my account even after using my fully funded Oystercard for the same journey..
I have just spent over an hour going to and from 4 different advisors..
The last advised me to register my bank card to my oystercard to get my refund.. The cards are already linked??
This is plain theft or deceit when trying to get your monies back and there is no proper advice to do so.
Be careful guys, seems there is a big issue relating to theft here..

On a central line tube yesterday when young people started to vape. On this central line there is no option to move carriages as they are individual. I tried to text 61016 to report this but found that this would cost me. SHOCKING!! A number to use in emergencies and it charges your mobile network. In the end I did not report this, making it unsafe for all of those on this train and any other train these youths will travel in the future.

In 16 years I have been using their services, they have always been awful. Learn from other EU countries how to efficiently manage transport! How can you offer such a poor service I don’t know..

Recently I've had two interactions with TFL. One was to challenge a penalty notice and the other to claim a refund on my sister's oyster card (My sister has passed away).
Whilst the penalty challenge took two emails, they did refund my request. In regards to the refund, this was also actioned. On both occasions, the action was dealt with swiftly and respectfully.

Really disappointing, TfL.

Charging students for an 18+ Oyster photocard feels like a shameful money making exercise at the expense of young people who are already facing enormous financial pressure.

This is a small fee for TfL, but a meaningful cost for a student. Surely a public transport organisation should be helping students travel affordably, not finding another way to charge them.

Please do much better than this and serve your nation more honourably.

I experienced some issues with ticketing and received overcharge. I called TFL and spoke with Donny. I cannot praise him enough for excellent customer service, prompt action and my refund was processed and refund in my bank within 2 working days.

Horrible experience and customer service when calling the number. I couldn’t get a word in as the agent kept interrupting. Rude and pretentious when I was trying to get help.

Literally the most overpriced, most overrated and low grade, inefficient, mismanaged transport in the world.
Believe me when I say this, as I live in London for over 26 years and have travelled to most countries in the world, and lived in many.
I've never been to a country where:
1. A day travel cost over USD 20
2. Trains are cancelled randomly, destinations changed at will, and drivers are changed mid journey because his shift ended, keeping thousands of passengers waiting and trains down the line delayed
3. No WiFi on stations or trains, even in 2026! Hardly any mobile signal too for most of the routes
4. Most train signage boards either don't work, or show wrong information
5. Most stations are unmanned even at peak periods, hardly any restrooms, even the rare ones are locked and in poor conditions
6. There's are Fast and semi fast trains, but they stop in between stations for long periods instead, every time
7. You will hear ridiculous reasons and excuses for delays and cancellations around the network. My favourites are: too much sunlight, leaves on track, too hot, not right atmospheric pressure, snow, rain, high winds, driver didn't turn up etc etc
8. Every year the drivers, station staff, support workers, and every other team you can think of stage protests starting spring to autumn, for weeks, demanding pay rise and other reasons, paralysing the whole network. Even after their pay and very handsome, much for than people working much harder in other areas like nurses, teachers, delivery workers, supermarket staff etc.

Amazing how when you call TFL they state that you should be respectful Towards staff.
Then said staff proceed to lecture you.
"Next time follow the ULEZ signs" Then you wont get fined.
The company requires new respectful employees

Yesterday i talk with @Victoria it was very helpful ❤️

There are many really bad services in London, but this one by far is the worst. Constant strikes, delays and cancellations on bus and tubes. I can't count how many times my plans were delayed not because I woke up late but because the bus did not arrive or Northern Line High Barnet Branch decided to have a 15 minute break or bus 21 decided not to show up at all or because tube drivers are not happy with £60k salary and want 4 working days.