Ozerty Reviews 

I made a mistake when ordering a fitness watch. I received 3 when I only wanted one. I have tried four times to get advice about the returns procedure, as advised on the correct email address and each email has been returned unanswered.
This seems like device to prevent customers returning item.
I am completely dissatisfied about this clearly fraudulent behaviour and warn potential customers against using Ozerty. I found Ozerty through Google.es. I am surprised that Google advertises this very fraudulent company!

Please avoid these scammers. They will take unauthorised money from your account. The website is designed to steal peoples card details. I ordered an £8 item they charged £24 for no reason. They said there’s nothing I can do about it. Beware

Estoy muy insatisfecho; Pago 19,96€ por el transporte de un solo spray para los oídos. ¡PRECAUCIÓN! Se aplicará una penalización si no se realiza una compra por un importe mínimo de 20€.

One star is too many for these thieves.
I recently ordered a £10 product from this site. The price seemed reasonable, and delivery was 'free'. The online purchasing process was cumbersome with multiple screens to navigate. Eventually, the order was completed and the price was confirmed as £10. However, I have been invoiced and charged £24 because a so-called £14 'eco-charge' was added without my knowledge or consent. I immediately emailed the company to cancel my order and received the most excruciating boilerplate response. 'Unfortunately, the order is already with the courier and has been packed. ' They are sorry that I am disappointed but don't worry, because when the package arrives I can contact them again and arrange its return. So the company that adds a hidden 'eco-charge' to the order is happy to send an unwanted package halfway round the world, knowing it will be sent straight back. No doubt, the returns process will be equally complex and expensive to discourage the customer from continuing. I'm sure most customers take the hit and give up. That's their business model. They are sleazy grifters. They ludicrously claim their ordering process and pricing policy are transparent. It is the most opaque and confusing online transaction I have ever navigated. They are crooks. Don't touch them or you'll be screwed. UPDATE.....When I contacted my bank to block OZERTY I was told the original transaction had been set up as a recurring payment. So the parasites were attempting to extort multiple unauthorised payments from me. Scumbags.

BEWARE! They obtained my credit card info they processed 2 fraudulent charges of $59 each time.
trying to get money from my credit card. I have had to put a block on the vendor.

Detta är ett skojarföretag!!!! Bluff, köp aldrig något av dessa ni blir blåsta

This is not a company. They are crooks, with the false US adress and not registered with BBB.
As soon as they obtained my credit card info they imediately processed 2 fraudulent charges
trying to get money from my credit card. I had to cancel my card.

Esta página es un fraude… tengan cuidado!!!!

Bedrageri!! Der bliver trukket mere end man godkender!! Og pengene bliver trukket med det samme, ikke når varen bliver sendt - hvis den da bliver sendt. Hold jer langt væk fra dette fup firma.

tried to order an item at cost £14.48, fortunately used an account with low funds, the company attempted to charge £28,43

De pålægger tjenester, jeg købte fragtfri en pilledispenser til 45, kr FRGTFRI
Svindelfirmaet trak 157,- ???
Jeg kan ikke gøre noget åbenbart, de svarer ikke mails😡

This Company claimed the item was in stock , sent messages regards a delay then claimed the item was out for delivery .Months later

The item was not delivered , they either did not provide the item to Yodel or Yodel simply lost the said parcel .Contacting them is a waste of time they simply reiterate the tracking service which does not work .

JD002232712509187 Yodel no 03447550117

I have now asked for a refund , which they are ignoring .

I was already in dispute with them about an unauthorised transaction when we noticed from our account that they have taken a further £29.99 against NO purchase.

Have advised the Fraud Department at our bank and have had to cancel our card. Absolutely NO response from Ozerty.

AVOID this scamming company.
How are they allowed to ripped people off and take money from people’s banks.

❌❌❌Avoid this company❌❌❌ They are absolute fraudsters.

I was already in dispute with them about an unauthorised transaction when we noticed from our account that they have taken a further £29.99 against NO purchase.

Have advised the Fraud Department of our bank and have had to cancel our card. Absolutely NO response from Ozerty.

How are they allowed to trade

I ordered a 'smart watch' for £9.49 and managed to navigate my way through all the inducements to priority delivery and insurance. When the email arrived confirming the order, it listed a £13.95 charge for 'services', thus more than doubling the price to £23.44. The order confirmation page, however, clearly showed the book price of £9.49.

When queried with Ozerty, it transpires that this is supposedly an 'ecocharge' and if the customer orders a number of items together to a total over £20, the charge is not applied as grouped delivery is reducing its carbon footprint.

Aye, that'll be right. So nothing to do with a stealth charge intended to fund 'free' delivery and the company's profits then.

The extremely efficient customer adviser pointed out that one of the pages of the order process did mention the charge; however, this mentions no amount and is preceded by a greyed-out and pre-completed tick box.

All this is atrocious and possibly unlawful practice, in my opinion. Fortunately, I was able to get a chargeback for the 'ecocharge', leaving the balance to pay for the watch, which I am still waiting for. Fair enough though as Ozerty did flag up a longish standard delivery.

Purchase from Ozerty at your peril!

This company are dishonest. They take extra spurious charges from your bank account immediately after check out as a separate payment. My items were very poorly made but they make it very difficult to return goods and if you do manage that then you have to bear the shipping costs to China which wipes out any refund, which won't include the 'services fee' they add to any purchase.

Stay away from this company - buy from anyone but them. I made a purchase of an item at what seemed a reasonable price, and until after I paid, it was only that price that was displayed. But when I received the email, I was charged £13.95 more for unspecified "services". I'm not saying it's a scam, but it looks a lot like one.

Do not use this company. I have just bought an advertised product for what I thought a reasonable price. Then after I purchased I looked at the bill which had suddenly increased and they’d whacked on a £13 service charge whatever that was I’ve got a sneaky suspicion that it was postage and packaging. The product was not what it had shown on the website and instead of getting a roll of the Product I got a flat sheet in a different colour. I’m very disappointed I wasted £20 for nothing. I think this will be the last time I purchase anything from an online store that is not in the UK..

THIS COMPANY IS INTENT ON RIPPING PEOPLE OFF !!! They add charges onto the final checkout stating ECO CHARGES !!!! its all in the small print apparently!
Usual guff uttered when you query this , probably just reading a pre prepared script. AVOID THIS TEAM OF CON MEN AT ALL COSTS .

Ordered a dress for a specific event. Arrived in time, which was good. The only thing that was. Dress not true to size, poor quality.
Initially asked me to return the dress at my cost. At £15.40 to send it back tracked this would be half of the cost of the dress. Said no to this, then they said on proof of tracking they would refund half the cost of the dress (no mention of the £12.57 service cost).

Poor item, poor customer service, poor experience overall. Most people would give up trying to get a refund. Is it a huge amount of money no, it is the principle of things though.

Wish I had read reviews on Trustpilot beforehand yes!