Es ist mit meiner Bestellung bei Euch alles bestens gelaufen, so wie ich es in Eurer Beschreibung zur Bestellung gefunden habe. Vielen Dank. Ich bin auf Euer Angebot aufmerksam geworden als ich mir ge... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
!!!!!!!! Achtung Abzocker Achtung Abzocker Bin auf diese Abzocker hereingefallen habe im Juni bestellt ,Bestellung nie angekommen , dann Geld zurück gefordert oder Gerät liefe... Toon meer
Bedrijf heeft geantwoord
Totally different from NHS prescription battery operated hearing aids which had occuring back ground noise. To date ozzi hearing aids have been excellent although trying to find best fit and program.... Toon meer
Bedrijf heeft geantwoord
After tolerating dull hearing for over a decade...and being lax about seeking assistance due to costs...this product has restored my hearing at a very kind price...together with a support network that... Toon meer
Bedrijf heeft geantwoord
3,2
Gemiddeld
696 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Good communication
Just the good communication I am receiving from you in helping me through the difficulties I am experiencing.
24 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Brian,
Thank you for your kind words. I am truly glad the communication has helped you feel supported while working through the issues you have been facing. Being able to guide you step by step and make things easier for you is something I genuinely care about, so your message means more than you know.
Sincerely,
JD from Ozzi Home
The hearing aids are not wearable…
OZZI HOME!LIVED UP TO THEIR GARENTEE PROMISES AFTER MY CONTACTING TRUST PILOT REVIEWS, OZZI HOME MADE THINGS 100 %RIGHT!THANK YOU OZZI HOME! AND A BIG THANK YOU TO TRUST PILOT REVIEWS FOR THEIR HELP!! THANKS TO ALL I AM PLEASED WITH HOW THINGS TURNED OUT! IF YOU HAVE A PROBLEM WITH AN ONLINE STORE THAT YOU CAN NOT SOLVE ON YOUR OWN, GO TO TRUST PILOT REVIEWS
18 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Jose,
Thank you for laying everything out so clearly. I understand how frustrating it must be to deal with that constant noise and to feel like you cannot get the device to settle properly in your ear. While this issue is not common, your experience matters and it shows us where we need to improve the guidance we provide during setup so customers do not run into the same challenges.
I also understand why you are concerned about being asked to return the product to another region. Different fulfillment centers can sometimes create confusion, and I want to make sure your case is handled properly and without unnecessary back and forth. Since this platform does not show your complete order information, I cannot access your details from here. I will need your order number so I can handle your case personally and ensure it is resolved with the highest priority.
Please edit your review to include your order number, or add it in an update, so I can prioritize your support and move this forward quickly.
Sincerely,
JD from Ozzi Home
Service
"For the time they worked they were great. Had an issue with one, but is was replaced under warranty. No problems getting new ones, easy to deal with over email."
As well as the very sincere phone call I received.
20 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi George,
It means a lot that you shared your experience. I am really glad the units worked well for you and even happier that our team could step in quickly when one needed attention. Knowing the warranty replacement and communication, both by email and over the phone, left you feeling supported is exactly what we hope for. Thank you for giving us the chance to make things right and for being so understanding throughout the process.
Sincerely,
JD from Ozzi Home
Fabulous service and a great product
Fabulous service and a great product - Hearing Aids
21 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi John,
Thank you for the wonderful feedback. I am really glad to hear that both the service and the hearing aids have left such a positive impression. Your satisfaction is exactly what we hope for every customer, and it is truly appreciated that you shared this experience with us.
Sincerely,
JD from Ozzi Home
Appreciate the feedback & help
Appreciate the feedback & suggestions from the different representatives of the company. Had some questions & concerns about fitting correctly & noise feedback but eventually got most of the problems solved. Am experimenting daily to get the correct settings for every environment ie watching TV or in a cafe which takes a bit of practice. It might take awhile, don’t give up. All in all I’m satisfied with the hearing aids. Thanks. ✌️🙏☯️🇨🇦"
21 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Rob,
Thank you for sharing your journey so openly. Getting used to hearing aids can take some experimenting, and it is great to hear that you stuck with it and found settings that work better for your day to day life. I am really glad our team could help guide you through those early concerns so things became clearer and more comfortable. Your perseverance is inspiring, and I am so happy to know you are feeling satisfied with the results.
Sincerely,
JD from Ozzi Home
Ray - an excellent professional support advisor
Ray was a tremendous help guiding us through the different issues we encountered while trying to adapt to the in-ear hearing aids. He was prompt in replying to our concerns and was knowledgeable and understanding of our difficulties. He responded to each point we raised with detailed instructions and was obviously concerned that we had a satisfactory experience with the product. He has maintained a close interest in providing us with a satisfactory hearing experience.
20 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Pauline,
Thank you for such a thoughtful and heartfelt review. Ray will be so grateful to know that his guidance helped you navigate those early challenges while adjusting to the in ear hearing aids. He cares deeply about the people he supports, and it shows in the patience, clarity, and follow through you described. I am truly glad the process has felt supported for you, and we will continue to be here whenever you need us.
Sincerely,
JD from Ozzi Home
The group has gone out of their way to…
The group has gone out of their way to make sure I am satisfied with my purchase. Thanks!
.
20 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Pete,
I really appreciate you taking a moment to share this. It is wonderful to hear that our team made sure you felt supported with your purchase. Your satisfaction is incredibly important to us, and your kindness in acknowledging their effort genuinely means a lot.
Sincerely,
JD from Ozzi Home
I am completely satisfied with my…
I am completely satisfied with my order. Thanks for the help I received.
19 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Viola,
Thank you so much for sharing this. It truly makes my day to hear that everything went smoothly for you and that the support you received made a difference. We always want you to feel confident and cared for every step of the way, and knowing you are fully satisfied means a lot to us.
Sincerely,
JD from Ozzi Home
Advise against
I didn't put the transaction through and received a call from them asking why. I then must have agreed the next thing the money was taken from my account. I didn't even realise until about two weeks later when the hearing aids arrived. (I have 'free' NHS hearing aids). I then wanted to return the hearing aids and raised a return on the credit card and the company absolutely hounded me. Emails and telephone calls..... telling me I could have some discounts etc. I still have not unwrapped the hearing aids to this day, so don't know if they are any good. Now when I cancelled the 'complaint' as they requested against the transaction and they have once more got their money they have completely disappeared off the radar - no discount refund as promised. (they also told me it was going to be exorbitant to return the hearing aids in postage). They are such a hard sell with no customer service!
I will see what happens next and let you know!
20 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Alison,
Thank you for laying everything out so clearly. I can see how frustrating this entire experience has felt, and you deserve to have every concern taken seriously. I want to address what you shared with the clarity and respect your situation requires.
The follow up call you mentioned should never feel pushy or confusing, and while I cannot speak to the exact moment the order was placed, I understand how the process may not have felt clear to you. Your feedback here is important, and I will make sure it is used to improve how we communicate so customers always feel fully in control of their decisions.
You also mentioned feeling overwhelmed by the contact you received when you raised a dispute with your bank. That should not feel excessive at any point, and I appreciate you explaining how it came across on your end. We will be reviewing how we manage these situations so that the support feels helpful instead of burdensome.
The concern about being promised a discount and then feeling like the communication stopped afterward is something I take very seriously. You should never feel left waiting or unheard, especially when you have not even opened the product. I will be personally handling your case from here and making sure everything is addressed properly.
Since this is a different platform, I cannot see your full details or order information. I have used the Trustpilot feature to request your order number. Please respond as soon as possible, because we can only escalate your case to the highest priority once we have that information. As soon as we receive it, I will ensure your situation is handled without delay and that you are prioritized in support.
I am here to resolve this with you and make sure you feel supported every step of the way.
Sincerely,
JD from Ozzi Home
After trying the CIC hearing aides I…
After trying the CIC hearing aides I found they were not to my liking and requested a refund. However their customer service is saying they cannot give a full refund because they have been used. They first offered a 30% refund. When I refused they then offered a 40% which I refused and now they are offerring a 50% and I can keep the hearing aides. I have just refused that offer.
20 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Gary,
I appreciate you taking the time to explain what happened. I hear your frustration clearly, and I want you to know that I take your concerns seriously. You tried the CIC hearing aids, found they were not the right fit for you, and the back and forth around refund options has left you feeling dissatisfied. That situation should never feel confusing or drawn out, and I understand why you are upset.
While our team follows certain guidelines when products have been used, it is just as important that you feel respected and supported throughout the process. I can see that the shifting offers did not give you confidence, and I want to make sure your experience improves from here. I will personally handle your case and provide a resolution directly, and I will ensure you are prioritized in support.
Please check your email inbox in a few minutes so we can move forward quickly and properly.
Sincerely,
JD from Ozzi Home
Kazel - Outstanding Customer Support
Kazel was warm and understanding. Outstanding customer support. I sincerely appreciate the help and patience with my questions. I felt listened to, with no annoyance. Thank you!
18 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Patricia,
Thank you so much for sharing this. It means a lot to hear how warmly you were treated and that you felt truly listened to. Kazel will be thrilled to know their patience and care made such a difference for you. We always want you to feel supported every step of the way, and your kind words remind us why we do what we do.
Sincerely,
JD from Ozzi Home
Steer Clear...fast on taking payment from there all downhill
I was going to. Place an order but bank declined the payment (safety thing they do) so I decided it was an omen and deleted it, plus realised it's usd...27/10/25 in the meantime I made another purchase else where and forgot to block my card again...unbeknown to me Ozzi Home apparently kept trying and eventually took out the payment and next thing I get an email to say my purchase was complete.....as it had a dispute section I immediately disputed it no response I emailed them again to stop payment as it was still pending, still no response.. Again messaged them to tell them not to send it as I will not be receiving it....next thing it's on its way. (30/10/25)... Since then Lots of emailing back and forth, them blaming Pay Pal for taking the money (I haven't used pay.pal in years) Parcel comes I refuse it with pic of postman and my return note to prove it went back, next I get email to say I won't be refunded my money as I did NOT return the way they would have liked it..( if that's the case why have a return address if not delivered on the parcel) Then they $20 off and keep them next i was offered half a refund, after informing bank and them keeping a watch on it they suddenly came good and decided I'd get a FULL refund but it can take 15-20 days..... Still waiting ... If you do deal with them make sure you keep every email as I have because they changed things a few times.
20/11/25 update
(19thNov) I finally got the full refund....
Order No F. Y. I... #115873 (And so readers no it's true as I have no reason to do fake reviews I have better things to do ...
27 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Nanny,
Thank you for laying out everything so clearly. I understand how frustrating this situation must feel from your side, especially with the payment attempt, the order processing, the return confusion, and the delays you are now experiencing. I want you to know that I take your concerns seriously. While I cannot confirm every detail from here, I do hear the issues you faced and I am committed to improving the areas you highlighted, particularly with communication timing, clarification around returns, and the way our system handles declined or pending payments.
I have used the Trustpilot feature to request your order details. Since this is a different platform, we cannot see your full information or order history here. I will handle your case personally, but I will need your order number to move this forward. Please respond as soon as possible because we can only prioritize your case at the highest level once we have that information.
You have my word that once we receive your details, your situation will be addressed with the urgency it deserves and your support inquiries will be prioritized by me directly.
Sincerely,
JD from Ozzi Home
My dad purchased the hearing aids with…
My dad purchased the hearing aids with a 90 day no obligation money back policy. He tried the hearing aids and they were not suitable for him. He emailed the company with in a week or so explaining this and they told him to give the hearing aids another go, although he was not happy with them. After numerous emails back and forth they have only refunded my dad £15. The 90 day money back guarantee is obviously a con.
1 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Hollie,
I hear your concerns clearly, and I understand how frustrating this has been for your dad and for you while trying to help him. I want to address every point you raised because your experience matters, and it is important to me that you feel taken seriously.
I understand your dad relied on the 90 day money back policy and expected a straightforward process. While I cannot speak to every detail without reviewing his specific order, I can assure you that we take our commitments seriously, and I will personally look into why things unfolded the way they did. Your feedback about the back and forth emails is noted, and even if our team was trying to help, I agree that the process should feel clearer and more supportive. I also understand your concern about the partial refund and how this has led you to question the guarantee. I will review this thoroughly once I have the correct details.
Since this is a different platform, we cannot see your dad's full information here. I have used the Trustpilot feature to request the order number. Once you provide it, I will handle this case personally and make sure it is prioritized in support. Please respond as soon as possible because we can only move it to the highest priority once we have the correct order details.
Sincerely,
JD from Ozzi Home
Very understanding and helpful
Very understanding and helpful--appreciate the rapid response
10 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Oliver,
I really appreciate your thoughtful review. It is wonderful to hear that your experience with us felt understanding and helpful. We always want you to feel supported, and your acknowledgment of our quick response genuinely brightened my day. Thank you for sharing this.
Sincerely,
JD from Ozzi Home
★★★★★ Experience
Fast and easy ordering and shipping. "Works well, Thank you"
29 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi there,
Thank you so much for taking a moment to share this. It means a lot to hear that your order arrived quickly and that everything is working well for you. I am truly grateful for your kind words and support.
Sincerely,
JD from Ozzi Home
I can hear.
I purchased the advanced hearing aid. I didn’t know what to expect and it was a learning experience. Using a hearing aid is very different and you gradually get used to it as they explained. I take them to my meetings and I can now hear everything said unlike before. They help with TV also. I don’t wear them all the time right now. I am very pleased with these hearing aids. They are very reasonably priced compared to others.
The customer service has been excellent. They stay in contact about the shipping and questions are answered promptly. I did not have enough large earpieces and when I inquired they answered promptly and sent me what I needed and many more articles to clean and look after the hearing aids along with all the instructions I asked for. They are very pleasant and have been a pleasure to deal with.
For my needs I am exceedingly pleased and would definitely purchase them again. I have never tried any other hearing aids and with these I don’t need to.
29 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Patricia,
Reading your experience brought a huge smile to my face. It is fantastic that the advanced hearing aid has made such a difference for your meetings and TV time while you gradually ease into wearing them more often. I am especially happy to hear how well our team supported you with prompt answers, clear guidance, and the extra pieces and accessories you needed. Your satisfaction is exactly what we hope every customer feels. Thank you for your trust and for sharing such a heartfelt review.
Sincerely,
JD from Ozzi Home
Ozzi Home hearing aids
It took me a while to work out the modes, but I find these hearing aids are just terrific for the price. Voices were quite metallic sounding at first, but now are reasonably normal. I recommend these!
27 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Judy,
Thank you for taking the time to share this. I am delighted that, after getting familiar with the modes, the hearing aids are now working so well for you. It is great to hear that voices have settled into a more natural sound and that you feel confident recommending them. That means more than you know.
Sincerely,
JD from Ozzi Home
Jen and Elu
Both Jen and Elu have been truly great to correspond to me, in both keeping me updated with arrival of my bte’s and the response when wanting to return due to not happy with how they looked in my ear and how they felt. Elu was happy to offer me a different one (wrap around ear) that is exactly the kind that I wanted along with the charging case that charges overnight . So happy can’t wait to get them Thank you to both.
10 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Agatha,
Your message absolutely made my day. I am so glad that both Jen and Elu were able to keep you fully updated and help you transition to a style that feels much more comfortable and natural for you. It is wonderful that the wrap around option with the charging case is exactly what you were hoping for. I love your excitement, and I cannot wait for you to receive the new pair and enjoy them.
Sincerely,
JD from Ozzi Home
First time user
First time user. Does everything I need it to. Still playing with the various settings.
14 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Darren,
I really appreciate you taking a moment to share your first impressions. It is great to hear that the device is already fitting so well into your routine while you explore the different settings. Enjoy finding the setup that works best for you, and thank you for trusting Ozzi Home for your first experience.
Sincerely,
JD from Ozzi Home
Hearing devices
Fast response and showed concern to make things right and did just that by sending new product which are working perfectly at this time. Customer Service keep up with instructions step by step what was happening and when to expect. No lack of communication. They were reassuring and professional in every way possible.
13 november 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Peggy,
Thank you so much for sharing this. It makes me genuinely happy to hear that everything is working perfectly for you now. Knowing that our team kept you feeling supported every step of the way means a lot, because that level of reassurance and clear communication is exactly what we aim for. Your kind words about their professionalism truly brighten our day.
Sincerely,
JD from Ozzi Home
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