packandloadservices.com Reviews 

This review is based in the two ends service.
Crews loading and unloading were very polite, efficient and punctual. They made their respective part inside the three hours mark. So far, so good.
However, team loading the container made important mistakes securing the furniture and boxes. Some big pieces moved and compressed each other towards the entrance. Fortunately, thanks to the quality of packaging no major damage occurred. We have pictures probing our point.
Unloading crew made a great job removing the goods avoiding any collapse. Many boxes (we had more than 120 items) were out of place, probably because they were not properly oriented.
In short, they missed the fifth star because the poor loading, but got at least four stars thanks to the unloading crew.
Still we recommend Pack & Load Services, it is a serious and professional organization.

Everything went as planned. The men were very polite and efficient.

The team that handled my packing was courteous, concientous, and most importantly professional. They cleary knew what they werre doing.

The three gentlemen we had were both professional and personable. They were focused on the job, very organized packers, and worked well together. The hourly rate was very reasonable. We could not have wished for a better company to work with. Highly recommended.

The moving team was great - on time, efficient, careful. I did not give 5-stars due to pricing and policy - 3 hr min when they were done in 90 min, extra $ for Sunday and 2nd flight of stairs. Especially as only 2 mattresses were needed on the 2nd floor - no dressers or other heavy furniture items. So, overall, more costly than anticipated.

Excellent movers that Moved my belongings to POD then my home. Courteous, pleasant and hard workers both times.

They were on time, professional, organized, careful, efficient and friendly.

Excellent service. The team was professional, knowledgeable, FAST, and amazing. Highly recommend them!

They arrived on time and were very polite. They introduced themselved and made sure they know what needed to be moved. They were very careful with the furniture and boxes. I was amazed at how quickly they moved everything.

The loaders fit way more furniture and boxes into the POS than I would have ever imagined. Both loaders were quick, skilled, and friendly. They were done in 4 hours. All in all it was a great experience with Pack and Load.

When I first called to hire a crew to load our POD, I spoke with Robert, who made our experience as pleasant as possible. He fully explained the details of the contract including the cost, knowing this was our First Rodeo. Robert was a true professional providing excellent customer service.

Jody & his partner were Excellent. They arrived on time to load our POD, and then gave us an assessment at our request whether the POD we had gotten was big enough for all of our furniture. He explained that it wasn’t. He told us what we should get as a second POD, & basically told us that they would load everything that was large & heavy.

They did a fantastic job loading our 16X8 POD. What was impressive was how careful they were loading our property. They were as professional as they come.

I highly recommend them to anyone needing a crew to either load or unload their furniture. My wife & I were Blessed dealing with both Robert & Jody. Again, We Highly Recommend Them to Anyone needing their services.

The crew was very efficient and kind. They treated our stuff as they would their own. Very satisfied with the service.

Charles and his team were fantastic. Extremely kind, friendly, and took such great care of my items! I'd love to see their Tetris scores because the way the packed the truck was truly amazing. I wish they could come across the country with me to help me move into my new place :)

We paid $789 for 4 hours of labor. Lance over quoted. I went through exactly what needed to be done and trusted that he had the experience to do an accurate quote. The base quote was 3 men for 3 hours each at $839. There was a total of 4 hours of labor. One man did not show up and we were told we would be credited for him. That should be a $279.67 credit and we only received about $100. It was bad enough that they over quoted but didn't even provide the correct refund when one man did not show up.

Marquis was very friendly and helpful throughout the process. I would certainly use the service again.

My experience with Pack and Load was extremely disappointing and unprofessional from start to finish. Customer service was inconsistent across the board, and when I finally spoke with a manager to address my concerns, I felt completely dismissed. No meaningful resolution was offered, nor did I feel that my concerns were taken seriously.

One of the most unacceptable parts of the experience occurred during my second load. The movers did not arrive until approximately 8:00 p.m. to begin the job. In my opinion, sending movers to a customer's home that late at night is completely unreasonable and demonstrates a serious lack of consideration for the customer.

As a single woman who was home alone, I was extremely uncomfortable having two male movers arrive at my residence at 8:00 p.m. to begin a move that would obviously extend well into the night. This was not only unprofessional, but it also raised legitimate concerns for my personal safety. Customers should not be placed in a position where they have to choose between completing a service they have paid for and feeling safe in their own home.

What made the situation even more frustrating was the lack of accountability afterward. I expected management to listen to my concerns, acknowledge what went wrong, and make a reasonable effort to resolve the situation. Instead, I felt dismissed and was left without a satisfactory resolution.

Based on my experience, I cannot recommend Pack and Load. A moving company should provide reliable scheduling, consistent customer service, professional communication, and basic consideration for the safety and comfort of its customers. Unfortunately, my experience fell far short of those expectations.

They were absolutely fantastic. Came in & reviewed what had to be moved & started right away. I can’t find any more superlatives to express how impressed I was with them. You have 2 exceptional employees. I highly recommend your company & hope I have the same wonderful experience when they unpack me at my final destination.

They guys were a little late in arriving, hence the less than 5 star rating. However, the work done once they arrived was stellar. They worked quickly and efficiently. Their approach was to start with "Yes" and then figure out how to make something happen. I recomend these guys...they did a great job.

Pack and Load did excellent work. The move was smooth.

We used Pack and Load to pack and then unload our POD when we relocated across country. On both ends the crew was timely & efficient. The crew that packed up our POD did an amazing job of packing the POD to utilize all the space and get all our belongs in. We also received a phone call prior to the crew's arrival with a time window which enabled us to plan accordingly.