Packed Direct  Reviews 630

Antwoord van Packed Direct

23 apr 2026

Hello,

I am incredibly sorry for the absolute frustration and the poor experience you had with your order for the storage box. It is completely unacceptable that your item was returned to us without explanation and, even more so, that your repeated attempts to reach us via email and phone were ignored. I apologize deeply for the lack of communication and for the fact that you felt forced to involve PayPal just to recover your money.

We want to make this right, and I apologize for the stress and the feeling that you were not being heard. You should never have had to go to such lengths to resolve an issue caused by a delivery failure.

I have noted your order number, PD67041, and I will be looking into why your messages were not returned and what went wrong with the DPD shipment to ensure this doesn't happen to others. Thank you for your patience while you navigated the refund process through PayPal, and I am truly sorry we let you down so significantly.

Kind regards,
Packed Direct Customer Support Team

Antwoord van Packed Direct

3 apr 2026

Hello,

I am incredibly sorry that you have had to post another review to get our attention and for the frustration of feeling that our previous promise to contact you has not yet been fulfilled. It is completely understandable that you do not wish to post your personal contact details publicly, and I apologize deeply for the lack of response to your direct emails regarding your gaming desk.

We want to make this right immediately. I have noted your order number, #PD65550, and I will personally ensure that we reply to the email address associated with that account today. You should not have to chase us for a resolution on a faulty product that was meant to be a highlight of your purchase.

Please look out for a message from our team within the next few hours so we can arrange for the replacement LED parts or a new desk to be sent out to you as a high priority.

Kind regards,
Packed Direct Customer Support Team

Antwoord van Packed Direct

23 mrt 2026

Hello Vicki,

I am incredibly sorry for the frustration and disappointment this has caused, especially since the air fryer was a Christmas gift for your daughter. It is completely unacceptable that your emails have been acknowledged but then followed by silence, leaving you without a resolution or any clear communication for so long.

I apologize deeply for the breakdown in our support process and for the stress this has added to what should have been a wonderful gift. We want to make this right immediately and ensure your daughter has a working appliance as soon as possible.

Could you please provide your order number and let us know the best way to contact you? I would like to personally look into your previous emails and ensure that a replacement or a full refund is authorized today without any further delay.

Kind regards,
Packed Direct Customer Support Team

Antwoord van Packed Direct

23 mrt 2026

Hello Antony,

I am incredibly sorry for the terrible experience you have had and for the complete lack of communication after you were promised a delivery twice. It is deeply concerning to hear that there is no record of your delivery with the carrier and that your subsequent calls and emails have gone unanswered. I completely understand why you feel you cannot trust our service at this time.

I apologize deeply for the stress and frustration this has caused you. We want to make this right immediately and ensure you are not left out of pocket for a product that has never arrived.

Could you please provide your order number and let us know the best way to contact you? I would like to personally investigate why our system showed a delivery date that the carrier has no record of and ensure your full refund is processed as a high priority today.

Kind regards,
Packed Direct Customer Support Team

Antwoord van Packed Direct

19 mrt 2026

Hello Emma Coutts,

I am incredibly sorry for the shocking experience you have had and for the complete lack of acknowledgement regarding your five separate requests for a cancellation and refund. It is entirely unacceptable that your attempts to resolve this have been ignored, and I completely understand your frustration and your decision to never deal with us again.

I apologize deeply for the breakdown in our communication and for the stress this has caused you over the past weeks. We want to make this right immediately and ensure you are not left waiting a moment longer for the money that is owed to you.

Could you please provide your order number and let us know the best way to contact you? I would like to personally authorize your full refund today and ensure it is processed as a high priority.

Kind regards,
Packed Direct Customer Support Team

Antwoord van Packed Direct

16 mrt 2026

Hi,

I am incredibly sorry for the series of errors you have experienced, from receiving the wrong product addressed to someone else to having to personally retrieve it from a random address. This is absolutely not the standard of service we strive for, and I completely understand your frustration and skepticism after being unable to reach us through our phone lines, emails, or chatbot.

I want to offer my sincerest apologies for the lack of communication. We have recently undergone a system upgrade, and unfortunately, some emails did not go through the migration process, which is why your messages remained unanswered. I realize how much this adds to the feeling of being ignored, and I am truly sorry for that.

We want to make this right and ensure you receive the correct product you paid for, rather than having to settle for an inferior item. Could you please let us know the best way to contact you and provide your order number? I would like to personally handle this for you, arrange a collection for the incorrect item, and get your actual order sent out via a priority service.

Kind regards,
Packed Direct Customer Support Team