DeerRun UK Reviews 332

I received my treadmill a few weeks ago. There was some small cosmetic damage but nothing that bad that it was worth returning. Deerrun even offered me some compensation and was very helpful throughout the whole process. I am very happy with the product but especially happy with the service they have provided. Would definitely recommend this company to anyone wanting a great service.

Good value for money but the operating instruction booklet is difficult to follow

Absolutely outstanding Customer service and I couldn’t be more grateful. Long story short I received my treadmill and tried it but couldn’t get along with it for medical reasons. I emailed them to ask for a refund as I didn’t have all original packaging. The response was professional and caring, and I was refunded. Thank you so much! I would 100% recommend.

Nothing to really moan about.
Had the treadmill for over a month. No problems. Fast delivery. Easy set up. So far so good.

Equipment really good quality.
Customer service was excellent, got my query sorted in the required timeframe
Happy customer, would definitely purchase from there again.

The machine worked well but after approx one month of daily use (30-60 min blocks of fast walking pace) the motor went up in a puff of smoke. They responded quickly to my emails and are sending a refund. But I'm sitting on the fence until I see how the next one fares...

RUN from deerrun, OVER PRICED POOR CUSTOMER SERVICE, MISSING ITEM, THEY WANTED A FULL POLICE REPORT AND EVEN THEN THEY STILL NEVER REFUNDED ME FOR THE MISSING ITEMS I HAD TO GO THROUGH SO MANY HOOPS “SEND THIS”, “CONFIRM THAT” AND YET STILL NO REFUND AND NO OVERPRICED ITEM!

Treadmill broken, said was out of stock for a replacement. Im still waiting for my refund 3 weeks later and with over 45 emails!! Customer service do reply pretty quick but its the same repeated emails saying please be patient, or the refund is processing. I wanted to order another treadmill but I am put off completely now.

AVOID.

Excellent quality
Superb piece of equipment

I have placed an order on the 20th of March and cancelled it the same day. I received an email ensuring me that my order has been cancelled yet a week later I still have been charged for it. I’ve emailed the company continuously to have this resolved but every response that I have received was elusive and ‘we are working on this’. Its has been two weeks now since I cancelled the order and I no closer to having this resolved.
Do not recommend, the service is terrible

Had no issues with the delivery as it arrived promptly. All used as specified in the manual and regularly oiled. 11 months in ( it has a 12month warranty) and e is a weird burning smell an it stopped working. Took ages to find a contact, which was then an email address linked to loads of companies. Quick response was offered replacement or a refund. Replacement out of stock so went for refund. This is where the trouble started! Messed about told a refund would come in 12 days it didn’t, then told they were busy with orders which is why there was a delay. No further time scales given, just keep being told to wait. No details of a new time line. I’m nearly 3 weeks in with no refund, no timescales and realistically no hope of getting what I’m owed! Service is shocking, I have zero faith. Deerrun are more expensive for the same product you can buy on Amazon - the only difference being a name on a sticker. I bought a new treadmill from Amazon and the the deerrun remote works with it as it’s exactly the same product just a different sticker and half the cost! Difference is Amazon service is much easier to deal with! Avoid avoid avoid. So many reviews about poor service and the product motor burning out which is what happened to me!

Rear roller broke at only 40km of use, less than 3 weeks old

cheap and cheerful ,great machine for a budget price .
its worth twice the price at least.

Fabulous from start to finish. Delivery took 5 days to the UK. It’s exactly what I need as I work from home. Already feeling the difference in my day to day just using this for three days. One of the best investments will always be health and I’m so glad I got this for mine. I was hesitant because of the negative reviews on trust pilot because I’d never heard of the company and that’s why I’m also writing this review because my experience was quite the opposite! Chuffed to bits with my walking pad purchase, thank you ever so much!

Ordered the Deer Run A1 Pro - about 6 weeks ago. The two tightening bolts were too tight to use and therefore the product not useable. Customer service was non existent, and the one person on the phone could barely communicate, and didn't listen. Item was collected 2 weeks ago, and still no refund. Wouldn't recommend at all.

I placed an order for a treadmill and a protective mat. I received 3 e-mails telling me how many points I’d earned but absolutely nothing that acknowledged my order. Had to send 2 e-mails asking when the treadmill would be delivered. Machine delivered 2 weeks after order placed, but no mat. Waited a couple of days but then sent another e-mail asking what was the status of the floor mat. Reply next day said they were chasing it and would be in touch. That was ten days ago and no mat, or information, yet. Although I ordered the machine from a site in London, the e-mail address is the Home base in U.S.A. - a big disconnect. So from 22nd Feb. - ongoing, my order is fully paid for but only partially filled.

Very disappointing experience with DeerRun.

My order was cancelled 20 days ago, and I am still waiting for my refund. Customer service has been unhelpful and keeps sending generic messages instead of giving a proper update or resolving the issue.

It should not take this long to return money for a cancelled order. The whole process feels unprofessional, frustrating, and badly handled. Customers should not have to chase their own refund for weeks.

I would not shop with DeerRun again, and I would not recommend them based on how this situation has been handled.

I bought one of the walking pads for the heavier person and it was going great. Unfortunately there was a loud clunk and then every step it clunked. I got in touch with pitpatpower who after a polite back and forth gathering info , they offered a replacement or refund. Didn't even have to send the old one back. I took the replacement as I enjoyed using the walking pad

Such amazing customer service in today's world.

I don't know how to use it without my phone and it seems like a subscription model after so might be better to invest upfront with a different brand or test this in-store Vs purchasing online without trying others

Brilliant piece of equipment. Easy to use snd easy to store.