Pagurek  Reviews 9

TrustScore 4 uit 5

4,1

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Bedrijfsgegevens

  1. Bouwmaterialenwinkel

Geschreven door het bedrijf

We are a Bristol based distributor for Metal Roofing and Gutter systems specialising in Standing Seam and modern, bespoke roofing solutions for residential and commercial consturcitons.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

9 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(9)

5 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

5-Star Review for Pagurek Ltd

5-Star Review for Pagurek Ltd
I recently worked with Pagurek Ltd for a significant metal roofing project and couldn’t be happier with the experience. From the very first contact, their team was professional, knowledgeable, and genuinely helpful. They took the time to understand my requirements and recommended the perfect standing seam click system that made installation straightforward and efficient.12
The quality of the materials is outstanding – premium metal roofing and guttering systems that look fantastic and come with excellent long-term warranties. Everything arrived well-packaged, on time, and exactly as ordered. Their products feel durable and high-spec, exactly what you want for a building project that needs to last.13
What really stood out was the customer service. As a smaller, dedicated team, they offer that personal touch you don’t always get with bigger suppliers – prompt responses, great advice, and genuine after-sales support. They made the whole process smooth and stress-free.
I highly recommend Pagurek Ltd to anyone looking for reliable metal roofing, cladding, or building materials. Excellent products backed by a brilliant team. Will definitely be using them again for future projects!
— Very Satisfied Customer, May 2026

4 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor attention to detail. Unacceptable attitude!

I felt inclined to leave a review for Pagurek, to inform others ahead of making purchases from this company, following my experiences.

First order I made was for a bespoke flashing over a large door. I provided detailed drawings and specification to avoid any disputes or mis-understandings. Price and comms was good so I proceeded with the order which turned up a few weeks later as promised. I quickly discovered that the butt joint profile didn't fit so reported immediately back to Pawel at Pagurek. I was told that the butt joint was to be fitted externally (and therefore visible) and to try it that way. I reported back that this was not how a but joint worked, and that they are not intended to be visible as it would leak, and would look awful. Pawel (the director) eventually backed down and sent a replacement part which worked. It is unclear whether he just doesn't know what he is doing or whether he was just trying to get away with an erroneous fabrication. The flashing isn't perfect as the 2 parts are very slightly different size and profile, but for the price it is good enough.

2nd order I placed was much larger for a series of parapet capping's. Again, I provided detailed drawings and specification to avoid any disputes or mis-understandings. The order arrived a few weeks later, and this time I discovered that the lengths provided were not in line with my requirements (5 parts were wrong out of 8). I promptly reported back to request that either the correct parts were re-manufactured and sent (I worked out the absolute minimum required by working out which of the erroneous lengths I could make use of), and secondly I offered that if he wanted me to make use of what had been sent, I woudl have to cut down and refinish them at my cost and time and accept a much smaller cladding overhang than is recommended, then I would require a sizeable discount to reflect this. Pawel responded saying that I should cut down the flashings and refinish them at my own cost, and no discount would be offered, nor was there any apology. I was shocked! After about a month of getting nowhere with Pawel I decided he wasn't going to be helpful so my fitter modified the capping's and refinished them at a cost to me, and I have to accept that my cladding may start staining earlier than it should.

I have logged this with Santander who are reviewing the issue to see if they can get a clawback on the cash, or a partial clawback, but I expect a lengthy process. Pagurek sent me a refund of just 10% a few weeks ago as a "goodwill gesture" which I rejected as insufficient. I ordered a bespoke product for a reason, so I didn't have to accept site modifications and rough finishing.

Be very careful with this company, as their attention to detail with bespoke products is not good enough, and if there is a problem, it is turned into your problem.

27 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thanks to the team :)

Thanks to the team! Brilliant support and customer service. Everything promised was delivered. 5 star rating from me!!!

13 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Recommended

They have provided great advice on the type of roof that I needed. I have never installed metal sheets before and they gave me all the information that I needed to do it successfully. Quick delivery and no fuss advice on installation.

12 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding service

Outstanding customer service with a great product. They were able to meet my requirements as promised.

11 december 2019
Review zonder uitnodiging

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