Fairly reliable. Have lost our pallets on two occasions but both times has eventually turned up. Was the drivers fault for not labelling. They are quick to charge £24 for a failed collection but offer... Toon meer
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Lees wat reviewers zeggen
To be honest I have tried to contact company numerous times, I have an awkward collection that is on a double pallet that needs strapping after loading, all I want is confirmation that they will do th... Toon meer
I am truly recommending this company for pallet collection and delivery! I would like to say big thank you to Joseph who went above and beyond and helped me a lot. He really exceeded my expectations.... Toon meer
Bedrijf heeft geantwoord
This was my first request for a small 93kgs pallet delivery service from Pallet Booking. From the online booking to the collection next-day to the delivery the day after, all went smoothly and as expe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
First and foremost, we offer convenience and reliability. With our easy-to-use online booking system, you can book your pallet delivery from the comfort of your own home or office, at any time of the day. Our system is designed to provide you with instant quotes and allow you to track your deliveries in real time. This saves you the hassle of having to call and wait for quotes or updates. We understand that businesses value speed and efficiency, which is why we have streamlined our booking process to ensure a quick and hassle-free experience. Moreover, we have a nationwide coverage, which means we can collect and deliver to any destination in the UK and Ireland. Our extensive network allows us to offer a door-to-door delivery service, making it even more convenient for you. You no longer have to worry about arranging for transportation to and from depots. We do all the heavy lifting for you, so you can focus on other important aspects of your business. Another reason to choose Palletbooking is our competitive pricing. Our prices are transparent and there are no hidden fees. With our large customer base, we are able to negotiate the best rates from our network of logistics partners, and we pass these savings on to our customers. We also offer discounts for bulk shipments, making it more affordable for businesses that require frequent deliveries. Our commitment to customer service is another reason why we are the top choice for pallet booking. Our friendly and knowledgeable team is always ready to assist you with any queries or concerns you may have. We strive to provide the best customer experience and ensure complete satisfaction with our services. At Palletbooking, we also prioritize the safety and security of your goods. We understand that pallets can be fragile and require special handling. That's why we have a team of trained professionals who handle your goods with care. We also offer insurance options, so you can have peace of mind knowing that your goods are protected during delivery. Last but not least, we are an environmentally friendly company. We are committed to reducing our carbon footprint and have implemented various measures to achieve this. We use optimised delivery routes to reduce fuel consumption and emissions, and also offer carbon offsetting options for those who want to further support our efforts. In conclusion, with Palletbooking, you can expect convenience, reliability, competitive pricing, excellent customer service, and a commitment to environmental sustainability. We have earned the trust of numerous businesses and individuals through our years of experience in the industry. So why settle for less when you can choose Palletbooking for all your pallet booking needs? Book with us today and experience the difference!
Contactgegevens
Unit D, Knaves Beech Industrial Estate, Knaves Beech Way, Loudwater, , HP10 9QY, HIGH WYCOMBE, Verenigd Koninkrijk
- 01753 926403
- sales@palletbooking.co.uk
- palletbooking.co.uk
4,0
Goed
89 reviews
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Fairly reliable
Fairly reliable. Have lost our pallets on two occasions but both times has eventually turned up. Was the drivers fault for not labelling. They are quick to charge £24 for a failed collection but offer no compensation when things go wrong their end. I am still waiting for a call back actually re our missing pallet last week!
18 september 2025
Review zonder uitnodiging
Great service. Thank you
Great service. Pallet arrived on time as arranged. Thank you very much
24 september 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
Couldn't have been more straightforward
Very simple and straightforward to select options, for size, weight etc and really quick turnaround from making booking and actual collection.
15 september 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
Terrible company - dreadful customer service
Terrible company - booked a full oversized 2 tonne pallet only to be told when they collected it that they couldn't lift more than a tonne. Was told to split it onto 2 smaller half sized pallets which I did but then they charged me for 5 pallets because the 3 racks I had loose on top were unstable (as it wasn't on a full sized pallet like I originally booked). Driver said it would be fine to carry them loose (never mentioned extra charges - if he had, I would have fixed all 3 pallets onto a single dedicated pallet). Had I been able to pack a pallet of the original size I booked, everything would have fitted onto that single pallet fine. They phoned after collection and charged me a pallet per rack (extra £620 for the 3) even though the 3 racks would have fitted on a separate single half pallet. Nothing I could do but pay since they had already collected and wouldn't deliver if I didn't pay. Spoke to customer service. No help from them, just a man shouting down the phone at me - they took advantage of the situation in what I'd term as a dishonest and sneaky manor knowing the parcel was already collected and there was nothing I could do about it but pay) - customer service mentioned something about having to have my own forklift on site to lift it onto their lorry if a parcel weighs over a tonne (which would mean a forklift at the other end too) - a condition hidden away somewhere on a web page seemingly. I could have sent a dedicated man with a van via Shipply for £150 less than what they charged me. Avoid this awful company at all costs - terrible experience and I'll never use them again!
19 september 2025
Review zonder uitnodiging
Friendly and helpfull guy (Lewis)
Friendly and helpfull guy (Lewis), everything went smooth and in mean time as promised. Will be using again and recommend 100%
Thank you
16 september 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
We have used this company twice now and…
We have used this company twice now and they are efficient, speedy and reliable service. The customer service on delivery has been great too.
I would definately recommend.
16 september 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
Easy ordering
Easy ordering, prompt collection and delivery when scheduled 5 stars 😊
15 september 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
Excellent service and value.
Excellent service and value.
I used Palletbooking to move my daughter's stuff up to Uni, four big boxes on a pallet door to door for a £100, all went very smoothly it was easy as.
I thoroughly recommend!
8 september 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
first class from start to finish thanks
first class from start to finish thanks
10 september 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
Thank you very much
Well, done very good. Everything is perfect. Thank you for help.
1 september 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
No goodwill with goodwill logistics owned palletbooking
VeryPoor experience with goodwill logistics/pallet booking.co.uk. booked a pallet with them entered all of address I fo for collection and delivery. My payment method is linked to another address and changed the first line of the address for delivery nothing else changed, the address is literally round the corner. I did not receive a invoice or confirmation until the day of delivery. when I noticed that the first line was wrong I called and told them that the it system has changed the first line and that the post code was still correct. I was told that shouldn't be an issue as post code was correct. I then recieve an email saying it'll now be delivered Monday Instead. I phoned up and was told the pallet was still in Birmingham and then passed to another member of staff who denied this Info and said it was my fault for not calling when I didn't receive an invoice the day of booking.
I am now having to take a day off work and losing money. And they dont care at all, Goodwill logistics have no goodwill avoid at all costs, express delivery means nothing to them
Update - I only reviewed on trust pilot once - this review, I ain't got the time to be making fake accounts
29 augustus 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Dear Ronan,
Thank you for sharing your experience with us. We truly value your feedback and understand the frustration that can arise from delivery issues. It is our goal to provide a seamless service, and we regret that your recent interaction with our service did not meet your expectations.
Upon reviewing the details of your situation, we noted that while the postcode you provided was correct, the address itself was different from what was initially listed. This discrepancy led to a mismanifested job on our part. We want to clarify that our drivers operate within planned zones for safety and efficiency, and we cannot simply reposition vehicles outside of these designated areas. However, we appreciate your understanding as our team worked to resolve the issue by accommodating your request for a delivery at a different address without any additional charges, contrary to our standard terms and conditions.
We acknowledge your request for compensation due to the delay and understand that this has caused inconvenience. However, please note that the delay was not a result of our team's actions, and we are committed to delivering your pallet as promised. If you have any further concerns or require assistance, please do not hesitate to reach out to our customer service team. We are here to help!
Thank you for your continued support and understanding.
Best regards,
Palletbooking Team
Parcel return
Had to send a chair back - had to be re-palleted and wrapped. All done on time and convenient.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
rude areshole of a driver
i have been getting deliveries through my frieght company thats next door to my unit in kent, they use goodwill as a hauleir. i have been using this system for over 14yrs.
today was the second time i had cause to regret using them the driver was a rude idiot that thought he was my boss. i asked him to repositon the lorry for unloading . he told me that he wont be moving the lorry and if i didnt like it he would leave. i told him no problem go . the guys from the freight company came out and sorted it . not to my satifaction but sorted it. driver was a real rude idiot that i suspect didnt have a lisence thats whyhe could turn the lorry roound !!!!!
Total rubbish. I haven’t asked for a refund and the industrial estate doesn’t have zones . The driver was a no license idiot from a strange none British country. Please don’t call me a fare right racist as I am an ex British soldier that served the country that I love and by the way I am black . Shit service crap driver
28 augustus 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Dear Colin,
Thank you for taking the time to share your experience with us. We sincerely apologize for the difficulties you encountered during your recent delivery.
At Goodwill, we work with a network of logistics partners across the UK and Europe to ensure efficient deliveries. We appreciate your long-standing loyalty over the past 14 years, and we take your comments seriously. We will certainly investigate the driver’s conduct and will address this with the respective depot to ensure that such situations are handled more appropriately in the future.
Your feedback is valuable to us, and we are committed to improving our service. If there is anything further we can do to assist you or if you would like to discuss this matter in more detail, please feel free to reach out directly with your job number.
Thank you again for your input, and we hope to restore your confidence in our services.
UPDATE AFTER NONE BRITISH COMMENTS:
We are writing in response to the comments you recently shared regarding the nationality of company driver involved in our pallet delivery service. We appreciate you raising your concerns, and we'd like to provide some clarification.
We want to assure you that all key partners involved in your specific pallet movement are proudly British companies. Specifically:
The company that collected your pallet is a British entity.
The company that attempted your delivery is also a British company.
Furthermore, our platform, Goodwill Logistics, through which your job was arranged, is a British company.
We are proud to partner with a vast network of over 300+ companies across the UK and Europe. These dedicated partners collectively move over 100,000 pallets every week throughout the UK and Europe, ensuring efficient and reliable logistics for businesses and individuals alike.
We are proud to be a British company, dedicated to serving the UK's logistical needs and contributing to our national economy. We thank you for your business and for your service to the country.
Should you have any further questions or require assistance, please do not hesitate to contact us on our email sales@palletbooking.co.uk
Warm regards,
Palletbooking Team
I had a great experience
I had a great experience using this company. I was sending tiles back. The booking was easy, the customer service responded quickly and the driver came when they were meant to and wrapped and loaded my pallets. The goods have since made it to the destination and I have my full refund on the tiles I had ordered incorrectly.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
AVOID!!! LIARS!!
AVOID!!!! Lying scammers!! Very aggressive, rude and obnoxious! Customer service guy laughing saying it’s not his fault. Fraudsters! Indian company, shocking service!! Lost out on time and money
Even your reply is a lie!! You forgot to mention there were in fact 2 pallets but your driver said he would come back the next day with the exact size pallet to make things easier. Convenient that you don’t mention things like that isn’t it. The contractor at the house even offered to cut the pallet to the right size but the driver said it wasn’t necessary. Did you speak to your driver? Furthermore, what are you on about when talking about rude or racist comments???! But while we’re on the subject, I would appreciate to call a customer service line and not think I’ve called a different country because of the rude service and speaking in a different language, thank you. You can try and justify your crap with whatever response but the truth is you’re lying thieves! I’m still awaiting my refund by the way.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Dear S.S.,
We have thoroughly reviewed your job details and the complete audio recording of your interaction with our customer service team. It is clear from our records and your conversation that you booked our "pallet delivery" service. Upon our driver's arrival at the collection point, it was confirmed that the goods were not palletised.
During your conversation with our representative, you stated that you were unaware of how pallet delivery works and expected our driver to handle the palletisation process. It is crucial for customers to understand that our standard "pallet delivery" service is for goods that are already palletised(unless pallet & wrap service purchased). Had there been any doubt regarding the required preparation or the service type, we strongly advise customers to contact us for clarification before confirming a booking.
Our booking system clearly provides an option for a "pallet & wrap" service. Had you selected this, our driver would have arrived with a pallet and the necessary wrapping materials to prepare your goods. Your chosen service, however, was explicitly for the collection of goods that were pre-palletised. Therefore, the issue arose directly from an incorrect service booking on your part.
To resolve the situation, our team offered to re-send the driver on the following day, with a re-collection charge, as the initial failed collection was due to the booking discrepancy. Your refusal to pay these charges and subsequent demand to cancel the job was noted.
We also want to be unequivocally clear: we do not condone or tolerate rude behaviour or racist comments directed towards our team members. Such conduct is unacceptable and will not be overlooked.
Despite the circumstances, and while most companies would not offer a refund in such a scenario, we have acted with goodwill and already initiated a partial refund for your job.
Sincerely,
Palletbooking Team
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
Very easy to book and pay all on line…
Very easy to book and pay all on line 60 pound cheaper than most delivery companies .Promt uplift and delivery from edinburgh to bolton
8 augustus 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
AVOID
AVOID! They just refused a £100 refund for undelivered goods and unless this is resolved I will be taking this company to small claims court.
My parcel was meant to be picked up on Wednesday. I gave them clear instructions of where to go and my contact details and phone number. I took a day off from work to be present at collection. The driver arrived at the address, spoke to someone else, did not call me, ask for me or go to the requested location, said he can’t drive in and left without the package!
He came back next day, but I was not able to be there any more and and as a result I was not aware of an extra packing charge they applied.
The parcel got held at the depot because the extra charge was not paid.
They never told me the parcel is on hold and every time I spoke to them they reassured me the goods will be delivered on time (Friday).
After my customer notified me on Friday that the goods are not with them I called the company again. Again no mention about parcel being held, they said it’s already been delivered!
I spoke to my client and she had not seen any deliveries. I called palletline again, this time reassurance it will be delivered by 2pm on Monday. I let my client know and apologised.
On Monday my client contacted this company directly, they told her the parcel was never collected from my location! I also called them and was informed the package is out for delivery as we speak.
I was fuming and so was my client! As the delivery window has passed, my client had the right to cancel our transaction and she did.
I asked palletline to bring the parcel back to me and refund the £100 I paid. They refused the refund.
I had to refund my client £950.
Small court claim for sure!!!
Update after reply: The email with explanation from pallet booking I received from them says completely different story. Apparently the vehicle broke down on the first collection day and at the same time they are charging me £40 for attempted delivery! Total nonsense, exactly like the whole experience with them right from the beginning.
If comes to access to my place, surprise surprise, the driver who brought the package back to me drove all the way in with no issues.
Had the fist driver attempted to contact me or made an effort and go to a specific place I instructed in my order, I would have been on site to pay an extra charge. Had someone notified me about the parcel being on hold during multiple phone conversations every single day instead of giving me misleading information ,I would have paid the extra charge (their email went to my spam folder, as it was sent from a different address than order confirmation. I did not answer my phone on the second day of collection, because I was very busy at work- hence my specific collection request a day before. They did not leave a voicemail with the message)
AVOID!
To palletbooking: Could you please reply to my email and answer my questions.
22 juli 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Dear Agata,
Thank you for reaching out to us. We sincerely regret that your recent experience with our service did not meet your expectations, and we understand your frustration regarding the situation. We want to provide a comprehensive clarification of the events as they transpired, based on our records.
Regarding the initial collection attempt on Wednesday, our driver did attend your address. During this visit, it was identified that the collection point was not accessible for any type of vehicle, a detail we had communicated. Despite this challenge, and as a commitment to attempting collection, we arranged for a second attempt on Thursday.
On Thursday, our driver made a significant effort, walking approximately 10 minutes to reach your collection point with additional equipment. Upon arrival, it was discovered that the goods were not palletised, despite your booking being for a palletised delivery. Our service is not a door-to-door courier; we specialize in palletized freight. However, as an exceptional measure, our driver single-handedly took the unpalletised boxes weight 70kg from your location to the vehicle.
Once the goods arrived at our warehouse, we contacted you by phone and subsequently by email to inform you that the items required palletisation. We explained that an extra charge would apply for this service, which would include securing and wrapping your goods for safe transit. Unfortunately, we did not receive a response from you to our communications regarding these critical requirements.
You mentioned that you were "reassured" the goods would be delivered on Friday and that you were not told the parcel was on hold. Our records indicate that on Friday, when your customer contacted us inquiring about the delivery, our team clearly informed them that the goods were on hold due to the pending payment for the palletisation service. We also offered to arrange delivery for Monday if the payment was made that same day. We believe your customer then chose to cancel the order, rather than wait for a Monday delivery after the payment was processed.
We understand your disappointment regarding your customer's cancellation. However, we must clarify that the subsequent cancellation by your customer stemmed from the delay in payment for the required palletisation, which was communicated to you. This was not due to a failure on our part to perform our service, especially considering the extra efforts made during collection and our attempts to contact you for resolution.
Regarding your request for a full refund of the £100 paid, we are unable to process this. We incurred costs and undertook significant efforts for the collection, which went beyond our standard service expectations (e.g., driver walking, manual loading of unpalletised goods). Furthermore, we have facilitated the return of your goods to you without charging any additional fees for this service, which is not a standard offering in the industry.
While we understand this was your first experience with a pallet network, and it unfortunately presented challenges, we acted in good faith to collect and handle your items, going "out of the box" to assist where possible.
We sincerely apologize that this experience was not a positive one for you. We hope this detailed explanation provides clarity on the matter.
Sincerely,
Team Palletbooking
Perfect palletized delivery 👍
I was looking for a courier from England to Northern Ireland for a transport a large pallet load.
Of all the options I tried, "Palletbooking" seemed the best.
My choice was a success.
Booking the order online was easy because all the sections were clear and helpful.
The price for the service included a vehicle with a lift was attractive and competitive.
Communication with the customer service was flawless.
Tracking was available and consistent with reality.
The entire shipment went as planned, without any problems or delays.
The goods arrived on time and intact.
I am very satisfied and will definitely use "Palletbooking" services again.
Based on my experience, I highly recommend "Palletbooking".
Thank you
5 augustus 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
Christian the courier was absolutely…
Christian the courier was absolutely excellent. He picked up the pallet extremely quickly, and was so helpful. A brilliant experience with this company!
25 juli 2025
Review zonder uitnodiging
Antwoord van Palletbooking
Thanks for the amazing review! We're thrilled you're happy with our service and we look forward to serving you regularly. 😊
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