Very impressed with my delivery. My order arrived in a lovely box and the cardigan was packaged nicely inside with a nice fragrant. Appreciated the care and thought that has gone into to this. The... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I recently discovered Palome, and it’s quickly become one of my favourite clothing stores. The pieces are timeless, classic, and made to an exceptional standard. Everything I’ve purchased feels beauti... Toon meer
Bedrijf heeft geantwoord
I bought a fantastic cardigan, made from a thicker cotton - perfect for a chilly summer evening and into autumn. It arrived beautifully packaged & scented with something lovely. The whole experie... Toon meer
Bedrijf heeft geantwoord
Love everything I have bought from Palome. The quality is great. delivery is fast and the clothes come beautifully packed in a gorgeous box and with lovely patterned tissue paper, that is fragra... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.
Contactgegevens
Verenigd Koninkrijk
- hello@palome.com
- palome.com
4,8
Uitstekend
288 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
First order and I’m delighted
Received my first order from Palome within two days of ordering. The Sorbonne and Danube cashmere sweaters were the beautiful quality and fit I was expecting - I am thrilled. What made it even more special was the beautiful scarf as a free gift and the pretty and beautifully fragranced packaging.
9 juni 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Paula,
Thank you so much for your lovely review.
We're absolutely delighted to hear that you loved your first Palome order and that both the Sorbonne and Danube Cashmere Sweaters were exactly what you were hoping for.
It's especially wonderful to know that the scarf and our packaging helped make the experience feel even more special. We put a great deal of care into every detail, so feedback like this truly means a lot to our team.
Thank you again for taking the time to share your experience, and we hope you continue to enjoy your pieces for many seasons to come.
Best wishes,
Ilona
A touch of luxury that’s affordable ……
A touch of luxury that’s affordable … classic and elegant, what’s not to love?!
27 mei 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Rebecca,
Thank you so much for your lovely words.
“A touch of luxury that’s affordable” beautifully captures the spirit of Palome, so this truly means so much to our team.
Best wishes,
Ilona
The best unboxing experience
The best unboxing experience; beautifully wrapped in scented tissue and quick delivery. I’ve eventually found a company that designs beautiful clothing with quality fabrics at an affordable price. The fit is perfect and the materials used attribute to the unique style. It’s my first order, but I’ll definitely be back! Thank you Palome
22 mei 2026
Review zonder uitnodiging
Antwoord van Palome
Hi B,
Thank you so much for such a thoughtful review.
We’re incredibly happy to hear your first experience with Palome felt so special, from the unboxing to the fit and fabrics. Reading messages like this truly means so much to our small team.
Thank you again for your kindness and support,we can’t wait to welcome you back again soon.
Best wishes,
Ilona
Beautiful clothes at a great price
I am absolutely obsessed with Palome. The quality for price is outstanding and their fabrics are all lovely - I’ve bought cashmere, linen, jeans etc, and they have really upgraded my wardrobe. Delivery is very fast and the customer service is great too. I will definitely be back for more!
22 mei 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Charlotte,
Thank you so much for such a lovely review.
We’re incredibly happy to hear Palome has become such a special part of your wardrobe, and that you’ve been enjoying everything from the cashmere to the denim and linen pieces. Hearing that the quality, fabrics and experience have stood out to you truly means a lot to us.
Thank you as well for your kind words about our customer service and delivery experience.
We can’t wait to welcome you back again soon.
Best wishes
Ilona
First time buyer from Palome not received refund
I am a first time buyer from Palome and the quality seems good but my experience is let down by inconsistent sizing and terrible customer service.
I returned items in 2 boxes posted at the same time and Royal mail tracking shows they were delivered to palome at the same time. I have received notification of the return of the box containing 1 item but nothing for the box containing 4 items with a value of £165. I have contacted Palome via their contact form to chase it with the details and the tracking number but it hasn't even been acknowledged. They have no customer service phone number either.
I'm really disappointed with the experience and at the moment I don't trust that I will receive the money I'm owed - I will have to pursue a claim via my credit card company
14 mei 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Sally,
Thank you for your feedback, and I’m very sorry for the frustration caused.
We did respond to your enquiry and can confirm the outstanding refund has now been fully processed for you.
We completely understand your disappointment, especially as a first experience with Palome, and we are currently improving our returns and refund systems to help avoid delays like this moving forward.
Best wishes
Ilona
Timeless and great quality!
Timeless, great quality - at affordable price. Their cashmere knits - when taken care of properly, are divine to wear. I rotate between 3 everyday! I also love their denim - the fit and wash are great!
1 januari 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Monika,
Thank you so much for your lovely review. We’re so pleased to hear how much you’ve been enjoying both the cashmere and denim collections.
There’s something very special about finding those everyday pieces you naturally reach for again and again, so it means a lot to know your knits have become part of your routine. And we’re delighted the denim fit and washes have been such a success for you as well.
Thank you again for your support and kind words.
Best wishes
Ilona
I’ve made few orders from Palome and…
I’ve made few orders from Palome and loved each piece I’ve got! Packaging is so lovely and the smell when you open it is like no other brand. Customer cervice is great as well!
Highly recommend!!
13 mei 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Наталья Гинц,
Thank you so much for your lovely review. We’re so pleased to hear you’ve been enjoying your Palome pieces and that each order has felt special from the moment it arrived.
It’s wonderful to know the packaging and little details have stood out to you, as we put a lot of care into creating that experience. Your kind words about our customer service truly mean a lot as well.
Thank you again for your support and recommendation.
Best wishes
Ilona
Fabulous customer service
Fabulous customer service - quick response to queries with a personal touch. Timeless pieces of clothing.
4 mei 2026
Review zonder uitnodiging
Antwoord van Palome
Hi ML,
Thank you so much for your lovely words. We’re so pleased to hear you’ve had such a positive experience with both our pieces and customer care.
Creating timeless wardrobe staples that feel effortless to wear is always at the heart of what we do, so your feedback truly means a lot.
Thank you again for your support.
Best wishes
Ilona
Gorgeous all round
Since my first purchase last year, I have bought many gorgeous items from Palome. All are excellent quality, stylish and elegant. The cashmere is wonderful, I live in it and the blouses and skirts are also stunning. I’ve only had one small issue which was rectified almost immediately.
I would 100% recommend Palome, the clothes are beautiful, the prices excellent value and the service is amazing.
15 mei 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Ali,
Thank you so much for such a thoughtful review. It truly means a lot to hear how much you’ve been enjoying your pieces over time.
We’re so pleased the collections have become part of your everyday wardrobe, especially the cashmere. Your kind words about both the quality and service are incredibly appreciated by the whole team.
And thank you as well for your understanding regarding the small issue. I’m glad we were able to take care of it quickly for you.
We’re very grateful for your support and for recommending Palome so warmly.
Best wishes
Ilona
Great quality for the price
Great quality for the price! Love the jeans ! Delivery was quick. The return was slow but customer service was quick to resolve issues.
1 mei 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Stella,
Thank you so much for taking the time to share this.
We’re truly delighted to hear how much you love the jeans and that your order arrived quickly.
I’m very sorry again that the return process felt slower than it should have, but I’m pleased our team was able to resolve this for you quickly in the end.
Your feedback genuinely means a lot to us and helps us continue improving every part of the experience thoughtfully.
We hope to welcome you back again very soon.
Best wishes
Ilona
So delighted to come across this…
So delighted to come across this company by chance - I am now on my 4th offer as the quality of the cashmere is exceptional and the prices are extremely competitive- fab company with exceptional packaging- I will be back
14 mei 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Sara,
Thank you so much for your thoughtful message.
It means a great deal to us to hear that you discovered Palome so naturally and have continued coming back. Knowing that the quality, packaging, and overall experience have resonated with you is incredibly special for our small team.
We truly appreciate you taking the time to share this, and we’ll look forward to welcoming you back again soon.
Best wishes,
Ilona
Gorgeous products, terrible refund experience initially
Gorgeous products, terribly slow to refund! I’ve got a DPD email that my returned item was received by Palome on 9 April 2026, as of today 7 May 2026 still no refund! This is for £104.00, so not inconsiderable. I’ve raised a ‘ticket’ to ask when I’ll be getting my refund (no email back with a ticket number to be able to quote) and will update my feedback when I hear back (if I do).
UPDATE- I had a personal email response from Ilona in Palome’s customer services team very quickly and she actioned the refund immediately. This response has restored my faith in Palome and, as I said before, their products are amazing quality and value. It’s a shame their refunding process seems to not be working as effectively as it should so that problems like mine don’t occur. I hope they are able to fix this.
7 mei 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Sarah,
I’m very sorry to hear about this experience and completely understand your frustration regarding the delay.
We’ve unfortunately been unable to locate any email received from you on our side, which may explain why you didn’t receive a response or ticket confirmation.
Could you kindly email us directly at hello@palome.com with your order details? As soon as we receive this, we’ll investigate your refund as a priority and come back to you as quickly as possible.
Thank you again for your patience, and we sincerely apologise for the inconvenience caused.
Best wishes,
Ilona
Bought two cashmere cardigans and a…
Bought two cashmere cardigans and a skirt. The skirt was too long and the fit of the sweaters was just ok, nothing to be excited about. Returned and got confirmation that returns have reached them but I have not been refunded. It has been 8 business days. I wrote to them but no reply. Wow. When I write to Sézane, I receive replies within minutes. Pretty sad that I trusted Palome.
21 april 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Chikal,
I’m very sorry for the delay here, this isn’t the experience we want for you.
Your refund has now been processed and confirmation emails have been sent. The funds will appear back in your account shortly.
Thank you for your patience.
Best
Ilona
Lucky find
I chanced upon this website and am so pleased I did. I ordered some items and made a stupid mistake by ordering twice. I wrote to their customer service and Ilona sorted it out. She was professional, efficient and really nice to deal with. The clothes are really well made and feel nice, though the jeans were too short for me (5'7") and had to be returned. I shall definitely be using this website again and can recommend them wholeheartedly.
17 april 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Sheila,
Thank you so much for your lovely words, it truly means a lot. I’m so glad we were able to sort things out for you smoothly, and that you enjoyed the quality of the pieces.
I’m sorry the jeans weren’t quite right this time, but I’d be very happy to guide you towards a longer style if you decide to try again.
Thank you again for your trust and recommendation, we look forward to welcoming you back.
Best wishes,
Ilona
The little short sleeved cashmere…
The little short sleeved cashmere jumper just perfect & very reasonably priced
It arrived promptly & beautifully packaged in the most exquisite tissue paper
There was also a little present of a cute scarf included.
Very impressed
Will defo shop from here again.
Thank you
17 april 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Paddy,
We’re so happy to hear you love your cashmere jumper and that everything from the delivery to the packaging made the experience special. The little scarf is a small thank you from us, so it’s wonderful to know you enjoyed it.
We can’t wait to welcome you back again soon
Best,
Ilona
Excellent quality and value for money
I hadn't used or heard of Palome before and found them because they had the perfect pair of shorts I'd been looking for. The experience exceeded my expectations. I really appreciated the price for such a good quality item and the price was what made me choose Palome over brands I know well.
I even got a surprise gift with my order like from Sezane. I absolutely recommend and will probably use Palome again very soon!
9 april 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Susan,
Thank you so much for this, it truly means a lot to us !
I’m so glad your first experience exceeded expectations and that you found exactly what you were looking for. We put a lot of care into balancing quality and price, so it’s lovely to hear this resonated.
And I’m really happy you enjoyed the little surprise as well.
We’d love to have you back again very soon.
Best wishes,
Ilona
Highly Recommend
Free return. The lovely fragrance and packaging that comes along with every order. The complimentary scarf in the first order. The super soft cashmere. Simple classic design with the finest quality makes it stand the test of time.
8 april 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Celia,
Thank you so much for your kind words, this truly means a lot to us !
I’m so glad you’re enjoying the pieces, from the packaging to the cashmere, we put a lot of care into every detail, so it’s lovely to hear this.
We really appreciate your support and hope you continue to enjoy your Palome pieces for years to come.
Best wishes,
Ilona
Wonderful clothes
What wonderful clothes! I ordered two items. They came promptly. beautifully packaged. They fit perfectly and exactly as described. I love them! I will certainly be ordering again. Thank you!
7 april 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Helen,
Thank you so much for your kind words, it truly means a lot to us !
I’m so glad you’re happy with your pieces and that everything arrived just as expected.
We really appreciate your support and look forward to welcoming you back again soon.
Best wishes,
Ilona
I ordered jeans
I ordered jeans, they arrived in time but I was charged £5.99 delivery when they state over £50.00 it's free, my jeans £70.00.
They don't fit so I requested a refund and j got a printable label which I can't print, they do say they have both??
I have emailed this company at least five times with absolutely no reply??
This is beyond frustrating, but also it makes me think it's a total scam!!!!
No replies, no anything ????
So, still waiting. I will contact official places now.
29 maart 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Mrs Mather,
We’re really sorry to hear about your experience and truly understand how frustrating this must have felt.
We’d like to reassure you that we have been responding to your emails and supporting you throughout. Your request for a QR code was received in the evening and a Royal Mail QR code was sent the following morning so you could return your item without needing a printer.
Regarding delivery, free shipping is available on orders over £120. The message you saw at checkout referred to the remaining amount needed to reach this threshold, which may have caused some confusion and we completely understand how this can be misread.
We’re always here to help and make things as smooth as possible, and we’ll continue to support you until everything is fully resolved.
Best wishes,
Ilona
I bought a short sleeved cardigan
I bought a short sleeved cardigan, which was beautifully packaged and I received a gorgeous scarf as a gift! Thank you so much. I usually purchase from another French company but I have already purchased a second cardigan from Palome because the quality is excellent. I look forward to future purchases 😉
18 maart 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Alison,
Thank you so much for your lovely review. We are so happy to hear you enjoyed your cardigan and the little scarf.
It truly means a lot to know you chose Palome again and that the quality met your expectations. We cannot wait to share more pieces with you in future drops.
Best wishes,
Ilona
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.