Very impressed with my delivery. My order arrived in a lovely box and the cardigan was packaged nicely inside with a nice fragrant. Appreciated the care and thought that has gone into to this. The... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I recently discovered Palome, and it’s quickly become one of my favourite clothing stores. The pieces are timeless, classic, and made to an exceptional standard. Everything I’ve purchased feels beauti... Toon meer
Bedrijf heeft geantwoord
I bought a fantastic cardigan, made from a thicker cotton - perfect for a chilly summer evening and into autumn. It arrived beautifully packaged & scented with something lovely. The whole experie... Toon meer
Bedrijf heeft geantwoord
Love everything I have bought from Palome. The quality is great. delivery is fast and the clothes come beautifully packed in a gorgeous box and with lovely patterned tissue paper, that is fragra... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.
Contactgegevens
Verenigd Koninkrijk
- hello@palome.com
- palome.com
4,8
Uitstekend
288 reviews
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Superb quality garments at excellent…
Superb quality garments at excellent prices. Very quick delivery and absolutely no hassle returns ( i got 2 sizes for comparison) . I will keep using this company as I have been very impressed.
27 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi JC,
Thank you so much for your lovely review. We are truly grateful you took the time to share your experience.
It is wonderful to hear that the quality, pricing, and delivery all felt right for you, and that the returns process was smooth and easy. Being able to shop with confidence, especially when comparing sizes, really matters to us.
Knowing you plan to keep coming back means more than we can say. We look forward to welcoming you again and being part of many more happy orders ahead.
Warmly,
Vera
I have ordered several times
I have ordered several times, I have two brilliant pieces of knitwear, one in cotton and one in cashmere, both excellent quality and value for money a tops and lovely pair of jeans. I also cannot praise the customer service more highly.
8 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Siân,
Thank you so much for taking the time to share such kind words.
It means a great deal to us that you have chosen Palome time and again, and that our clothes have found a place in your wardrobe. Knowing they are being worn, enjoyed, and lived in is exactly why we do what we do.
Being able to look after you really is our pleasure. We hope many more of our pieces will have the chance to join you and accompany you through your everyday moments.
With heartfelt thanks,
Vera
The clothes from Palome are absolutely…
The clothes from Palome are absolutely lovely and such great quality. You can really see the care and thought that goes into packaging the gifts — it feels so special and personal.
What truly stands out, though, is the customer service. I can honestly say I’ve never experienced such incredible customer care from a company before. Palome really goes above and beyond.
1 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Hayley,
Thank you so much for taking the time to leave such a thoughtful and generous review. It truly means a great deal to us.
It has been a real pleasure looking after you, and I am so glad to hear that both the pieces and the care behind them made you feel something special. Your words have been shared with the wider team and brought many smiles.
Wishing you so much happiness, and thank you again for choosing Palome.
Warmly,
Vera
Amazing quality cashmere for a…
Amazing quality cashmere for a reasonable price and fantastic customer experience. Super fast delivery. I thought it must be too good to be true when I saw the instagram reviews but it lived up to all the superlatives. What a find.
24 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Ali,
Thank you so much for taking the time to leave such a wonderful review. I’ve shared your kind words with the rest of the team, and it genuinely made everyone’s day - we’re so happy that the care and craftsmanship behind our pieces came through.
It truly means a lot to know that something we’ve made so thoughtfully has been so warmly received. Thank you again for your support and encouragement. Wishing you many happy wears and a lovely time ahead.
Warm regards,
Vera
Amazing company
Amazing company. Beautiful clothes, decent prices for the quality. My new favourite company, sorted an enquiry I had quickly, fast delivery. I wouldn’t hesitate to order again, already had 3 orders.
20 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Jill,
Thank you so much for your kind message. We’re genuinely delighted to hear how much you’ve been enjoying the pieces and your experience with us. Knowing we’ve become one of your favourite companies truly means a lot to our whole team.
Wishing you a very Merry Christmas, and we hope more of our pieces will be lucky enough to find a place in your wardrobe and bring a little extra joy to your everyday life.
Warmly,
Vera
I am telling everyone I know to use…
I am telling everyone I know to use this website- it’s amazing! I’ve bought some tops, jumpers and a pair of trousers and each item is perfection! The quality of workmanship is top class and the materials are excellent quality. The fact that the pricing is very reasonable and transparent makes it worth a five star review. The delivery so far has been in one or two days and when I contacted the team there with a query on colours they responded promptly and were very helpful. This website is a must for anyone who loves clothes!
19 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Mary,
Thank you so much for taking the time to leave such a lovely review - it means more to us than we can say.
We’re so glad you’ve been enjoying the pieces, from the quality and materials to the service and delivery. Knowing our work has been part of such a positive experience is incredibly rewarding.
Thank you again for your support and trust. Wishing you a very Merry Christmas and a wonderful festive season.
Warmly,
Vera
I now have 5 Palome jumpers and plan to…
I now have 5 Palome jumpers and plan to buy more. The quality is first class and the price better than high street. I cannot recommend this company highly enough!
18 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Brigitte,
Thank you so much for taking the time to share such a lovely review.
It truly means a lot to us to hear that you’re enjoying your Palome jumpers and that the quality and value have stood out to you.
Knowing Palome has earned a place in your wardrobe is the best feedback we could ask for, and we can’t wait for you to discover more pieces in the future.
Thank you again for your support and recommendation.
Wishing you a very lovely holiday season.
Warm wishes,
Ilona
The must exquisite cashmere jumper
I recently bought the navy 100% cashmere Emile jumper, what a treat, it’s super soft! Perfect if you have got a long torso as well because it seats nicely below your waist. The quality and feel are amazing!
100% recomended it!
10 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Margarita,
Thank you so much for taking the time to share this, it truly made our day to read. We are so happy to hear you love the Emile jumper, especially the softness and the fit. It is one of those pieces designed to feel like a little luxury you can live in.
Thank you as well for your recommendation and for being part of the Palome journey. We hope it brings you many cosy, beautiful moments.
Wishing you a lovely Christmas !
Best,
Ilona
Super quality, super customer service, unbelievably reasonable price
I ordered a wool/cotton jumper and a merino vest, and was a little dubious about the quality to expect with their reasonable prices. My order arrived within a few days, boxed and wrapped in tissue paper with a little scarf included as a gift. Both items are beautiful: the jumper is outstanding - chunky, soft and luxurious and about 1/4 of the price of similar garments from the likes of Wyse London etc. I will definitely be watching out for Palome's fortnightly drop of new styles
9 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Samantha,
Thank you so much for your wonderful review , it truly means a lot.
We’re delighted to hear how much you enjoyed your pieces, from the quality of the wool and merino to the unboxing experience. Our team puts a lot of care into every detail, so it’s lovely to know it reached you that way.
We’re also really glad the value and craftsmanship stood out to you, and we can’t wait for you to discover the new styles in our fortnightly drops.
Thank you again for your support, and we’re always here to help.
Warmest wishes,
Ilona
Lovely hoodie
Lovely hoodie. Made with excellent quality materials and with style. Beautiful garment yet still very good value. Clear website and speedy delivery. Thankyou
1 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Elaine,
Thank you so much for your lovely review, we’re really happy to hear you’re enjoying your hoodie. We put a lot of care into our materials and fit, so it means a lot to know it feels just right for you.
Thank you also for your kind words about our website and delivery ,we’re glad everything arrived smoothly.
Warmest wishes,
Ilona
I asked a question about whether the…
I asked a question about whether the hoodie would be available in a size 16 in the future and the response was very quick and explained the situation very well indeed. Thank you
27 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Kathryn,
Thank you so much for your kind words , we’re really glad the explanation was helpful. If you ever have any other questions about sizing, restocks, or future drops, we’re always here to help.
Warm wishes,
Ilona
really lovely clothes at very…
really lovely clothes at very reasonable prices for the quality - amazing customer service too
5 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Loppers,
Thank you so much for your kind words. We’re delighted to hear you’re enjoying the pieces , it truly means a lot that you felt well looked after. We put a great deal of care into both the quality of our clothes and the way we support our customers, so your feedback really makes our day!
Warm wishes,
Ilona
Really great quality for descent price
Love the packaging and the quality of the clothes is really great. I feel that I am paying for high quality clothes, that are delivered in such a lovely packing and the fit is also great. I ordered two cashmere sweaters, really nice fit and they were true to size. Highly recommend if you are still doubting whether it is legit or not...
24 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Ms pena,
Thank you so much for this beautiful review , it means a lot to us. I’m so glad to hear the cashmere pieces fit perfectly and that the quality and packaging made the experience feel special. We put a lot of care into every detail, so hearing that it came through on your side truly makes our day.
Thank you again for recommending us , it really does help a small brand like ours grow.
Warm wishes,
Ilona
Speedy delivery and beautiful item
Speedy delivery and beautifully packaged. The cardigan is such good quality and I have barely taken it off! So competitively priced. Palome has become my go to for classic, timeless pieces.
23 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Sarah,
Thank you so much for your lovely review , we’re delighted to hear your cardigan arrived so quickly and that you’ve been enjoying it already. Knowing it’s become one of your go-to pieces truly means a lot.
We’re thrilled to be part of your wardrobe for classic, timeless staples.
Warm wishes,
Ilona
Lovely sweater but...
-1 stars, mainly for 2 reasons.
Firstly, this is my second order. I ordered a sweater in October and delivery was £3.99. This time, I ordered something and delivery was £5.99. I would have preferred a cheaper delivery cost-- some people don't mind waiting. In fact, it's something I enjoy. Someone else has also mentioned the delivery packaging issue and I also agree. The box is really large for one item. I feel like this kind of unboxing experience was designed for social media reels and imitating luxury. While it's a nice touch, I think a 'sustainable wardrobe' should extend to packaging and shipping. The box is nice, but I don't need another one. Maybe you could offer customers a choice at checkout and allow them to save on delivery cost as a result?
Secondly, while I like the Charlot sweater I ordered this time, I felt that the photos were not entirely helpful. I knew I was ordering a boatneck, but it is ever so slightly square. I double checked the photos on the models and they actually don't show the neckline - in particular on the grey sweater, the model's hair is covering most of the neckline. In this instance, I'm not going to send it back because it happened to be an acceptable surprise but as an online-only store, I feel that it would help customers make decisions if you have photos of the clothing laid flat or on hanger, as well as on a model.
Nonetheless, I did get a lovely, soft sweater for about £20-50 less than other high street brands so I won't complain too much. I have eczema but recently discovered I can wear cashmere when flare ups recede and that's a relief as the we're going through a cold snap. I may not buy again soon but I might check back in a few months to see if any of the sustainability credentials improve.
21 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Stephanie ,
Thank you so much for your thoughtful feedback, it really helps us improve.
I’m sorry the delivery cost and packaging didn’t feel right for you. We’re currently reviewing more flexible shipping options and a lighter, more sustainable packaging choice at checkout, so your comments are perfectly timed.
You’re also absolutely right about the neckline photos , we’ve shared this with our creative team to make sure future images show details more clearly.
I’m really glad the Charlot sweater itself worked well for you, and thank you again for taking the time to share your experience.
Warm wishes,
Ilona
I have purchased two items from Palome…
I have purchased two items from Palome and they are absolutely beautiful and well made but I have to say the packaging was a surprise. They arrived in a lovely box and wrapped in even more beautiful paper. So my first order would definitely not be my last.
Amazing job 10/10 and very happy :O) customer. Thank you Palome :O)))xx
17 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Tamara,
Thank you so much for your kind words. We’re truly delighted that your pieces felt beautiful from the moment you opened the box.
We can’t wait to welcome you back again soon.
Warm wishes
Ilona
Outstanding quality 100% cardigan…
Outstanding quality 100% cardigan beautifully packaged and quick deliver. Customer service was brilliant which exceeded expectations which is such a rarity these days. Well done Palome!
13 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Barbara,
Thank you so much for your wonderful feedback. We’re thrilled to hear you loved the quality, the packaging, and your delivery experience. And it means even more to know our customer care made a difference for you.
We’re truly grateful for your support.
Warm wishes
Ilona
Poor returns policy …
The clothes are amazing and good quality. The returns process is really comp. I only have a couple of days to return all my clothes and now I cannot generate a return label and have emailed the address to get another label however the customer service is pouring this day return and age return should be easy. They are making it very difficult.
10 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Manrup,
I’m so sorry to hear about your experience — and I completely understand your frustration. We reached out to you right away by email to help resolve the issue and update you on the situation.
Please do get back to us through that message, or you can also contact me personally at ilona@palome.com
— I’ll be happy to assist and make sure everything is sorted quickly for you.
Warm wishes,
Ilona
Quality and Service Beyond Expectations
I’ve been so impressed with Palome, the quality of their pieces, so beautifully made and refreshingly well-priced compared to many other French labels. Even the packaging stood out; it smelled wonderful and felt so thoughtfully put together. Their customer service is outstanding, quick, efficient, and genuinely above most other brands I’ve shopped with. I’m so pleased to have discovered Palome, and it will definitely be my go-to in the future.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Caroline,
Thank you so much for such a wonderful review — your kind words truly mean the world to us. We’re so happy to hear that both the quality and experience exceeded your expectations, and that the little details — from the scent to the packaging — made a difference.
We’re delighted to have you as part of the Palome community and can’t wait to share more beautiful pieces with you soon.
Warm wishes,
Ilona
I have placed several orders and have…
I have placed several orders and have been really impressed with the quality of the clothes, particularly the cashmere (which I was initially sceptical of due to the price). I had to return an item from one of my orders, which was unfortunately lost en route by Evri. Thankfully Palome’s customer service team responded quickly to my email advising them of my missing return and they immediately sorted out my refund.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Gioneil,
Thank you so much for your lovely review — we’re so happy to hear how much you’ve enjoyed your pieces, especially the cashmere. It’s wonderful to know that the quality exceeded your expectations.
I’m really sorry again about the trouble with your return, but I’m glad our team could resolve it quickly for you. We truly appreciate your trust and support.
Warm wishes,
Ilona
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