Papaval Retail Limited Reviews 461

Via Amazon - Ordered 2x 6pack 3000ml shampoo (12x 500ml bottles).
Very fast delivery.
Recieved 12x 325ml bottles.
* Item was non returnable item - So went round and round in Amazon circles before working out how to talk to seller, then went round and round in Amazon circles till I managed to find option to chat with a real person). *
(Amazon gave me a partial refund of 63.78% "As promised in the chat I've successfully issued a refund of £35.96​ from your Prime membership."), but papaval!!!!
Conversation with papaval follows:

me: I ordered the above 3000ml 6 pack x 2, That is 12 bottles of 500ml shampoo.
You sent me 12 bottles of 325ml shampoo. That is 35% less than ordered.
Can I get the correct item sent or a refund?
Or send another 4.2 bottles.
Thanks.
me: Just to clarify: 6000ml of shampoo ordered, 12 X 325ml = 3900ml recieved.
So send 6.46 more 325ml bottles or 4.2 more 500ml bottles to make the total 6000ml.

papaval: Hi,
Please accept our apologies for this problem. Can you please send me a photo of what you have received?
Regards,

me: photo is attached

papaval: Hi,
You have received the exact item as ordered. The image clearly shows that the item is 325 ml, and the price is also set for the 325 ml variant.
Regards,

me: You are clearly wrong.
See attached screenshots from actual advert on Amazon.
Price per litre and Product information clear show 3000 millilitres.
Also product I recieved clearly does not even look like the product advertised.
Price per pack 28.19 pounds.
Price per litre 9.40, therefore 28.19 / 9.40 = 2.9989 litres (3000ml of shampoo)
Product details shows 3000 millilitres
Attachments:
Shampoo1.png
Shampoo 2.png

me: More product info shown
Attachments:
Shampoo3.png

me: Manufactures product# on advert = 08001841271897
Product# on item recieved = 05056267008438
Clearly not the same.

papaval: Hi,
The image shown is for the 325 ml variant, and the price is already set accordingly for 325 ml. You have received the correct product as per the order.
Regards,

me: Get a real person to view the conversation, not a bot.

papaval: Hi,
We have already reviewed the image you shared and can confirm that you have received the exact item as ordered.
Regards,

me: Try reviewing your advert on amazon: I sent the 3 screenshots shampoo1, shampoo2, shampoo3 (these are your advert).
Your advert and what I recieved are NOT the same item.
Attachments:
Shampoo 2.jpg
Shampoo3.jpg
Shampoo1.jpg

papaval: Hi,
The main image and product title do not specify the quantity in milliliters, and the item you received is correct based on the listed price.
Regards,

me: Hi MORON,
The main image and product title do not specify the price, therefore it should be free.
Regards,

me: According to you the only thing that counts from your advert is the title and the main photo. All other information provided in the advert is total B***S*** that must be ignored (according to you). Therefore no price was included in the advert (according to your logic). Give me my money back. Also you said that my image clearly shows 325ml ( Why mention 325ml when your adverts main image and product title do not specify the quantity in milliliters (your own words) ).
HEY MORON, the price also shows price per litre, either there is a price or there is not a price (Or are you just choosing to look at some of the price, just like you are choosing to look at some of the advert).
According to you Product Information (Features & Specs, Measurements, Materials & Care, Item details) are total B***S*** not to be looked at.

* Update to review *
papaval: HI,
Please check it Online it's error in listing from brand the mentioned ml bottles were not available in the market.
So in that case we will offer you 15% refund and keep the item, if its wrong ml listing Amazon will never allow us to sell this item.
Also, our price is for 325ml only.
If you want you can return the item for full refund.
Regards,

Very poor seller. Item missing for over two weeks and they had no interest in helping. It has eventually turned up, but no thanks to the seller. I won’t be using them again.

First one arrived on time second one didn't but thanks anyway

Placed order for strawberry and cranberry juice x 12 pack the date is not long enough considering expires beginning of July I want to return them

Very good service

Ordered product. You took the money. Then email today out of stock. Surely this should happen at ordering.

The items came within 2 days of ordering on line .great prices .friendly service.

Great product price, fantastic service and quick dispatch and delivery. Very impressed

I ordered something and several days went past without notification and then I get an email telling me that the item I ordered wasn't in stock. Please tell me before I order if its in stock or not

Fantastic service. Quick dispatch and delivery of products as promised. Well packaged items. Very good and competitive prices. I strongly recommend and will order again very soon.

Have ordered 30 box of Cheese and Onion "Discos" crisps a few times from Papaval now - cheaper than anywhere else - and fast delivery (sometimes next day)

I wouldn’t bother. Ordered and received an e-mail from evri saying they were expecting my parcel. Then 3 days later an e-mail from Shop saying it had been refunded but no e-mail from Papaval as to why. Is going to take 10 days or so to refund and the item is still showing as in stock online. Then they have the cheek to send me an e-mail saying ‘Thanks for shopping with us’ and asking for a review.. unbelievable! Well here you go, an honest review about what a shambles my experience with you was

Wrong item was delivered
Item was also delivered damaged which proof was provided
Owner offered 5% refund!!!!!
Absolutely disgrace of a company

Great product and was well worth the money,quick delivery and parcel was looked after in transit to hence i recommend.

Ordered 2 items only one delivered & don’t want to answer the phone & direct me to a third party won’t be ordering from them again

Easy to order, prompt despatch, good prices.

very disappointed the Kirkland Tin Foil came damaged it had been sellotaped at ends box damaged i was frightened the holders inside would be damaged too and you need them to hold the foil in place it’s not cheap foil sadly i am trying to return but waiting still for the return label the Foil wasn’t wrapped which im not happy about

Company didn't ship my order and have not responded to emails.

Good price and quick delivery

TWICE they sent the wrong item. TWICE I complained and was offered a small discount on another item or refund if I sent the items back. Trading standards need to be alerted as my items were correctly advertised and incorrectly delivered despite being assured the second time around the right item was in stock. Extremely disappointed.