Parchment Reviews 

Don't ever work with this company. Deceitful description of services provided and zero support from company. I wasted $30 on this company. They took my money and ran away. Never heard from them and couldn't contact them. Just replied with chat bot that got me nowhere. Schools need to stop using this company.

BEWARE! DO NOT USE THIS SERVICE. This company is nothing but alleged fraud and scamming. After 6 months of hard work, jumping through hoops, contacting parchment and the school I was ordering transcripts from- with NO response or assistance given from parchment , no response from my school either - parchment "claims" they were able to contact the school, and have to cancel my order because its been "too long" and ill need to start over re-verify my information and place another order. I was more than irritated at this. They offered no assistance, acted like they could care less. It has been 3 weeks since they cancelled my order and I have had to keep constantly inquiring about my refund, much like I had to inquire if they were working on my request ._. Per Jess in customer service , there's no update ! Its been 3 weeks after 6 months of them taking my money already with no service provided and they just cant seem to find any information on when I will get my money back. Jess is the worst customer service associate and should be fired in my opinion . But she needs more training in how to assist customers, do her daily job responsibility and maybe a class on how to show a little concern or empathy when assisting a customer when the company you work for has allegedly scammed them and taken their money for 6 months and provided no service. Shameful! Do NOT use them .

This is one of the worst companies I have ever encountered. They take your money but then never provide a transcript. They do not respond to phone calls or emails. They disconnect calls. The website is awful.

takes forever to load, kicks you out of the system everytime it reloads and it overall a very poorly designed system

Tried 3 different credit cards transaction decline each time but still take my money. Customer service was useless

Is it just me, or is Parchment's frontend surprisingly unpolished for a service that handles such critical, official documents? Since they are a major third-party provider bridging the gap for thousands of institutions, you'd expect their UI architecture to be top-tier, but I ran into a really amateur bug today.
The signature input box behaves completely unpredictably. When you try to use it, the box just expands on its own, causing a massive layout shift that messes up the entire page structure.
From a technical standpoint, this is a super basic issue. It looks like they aren't defining strict boundaries for the component when its state updates. All they really need is a proper wrapper with basic CSS constraints (like a fixed bounding box, ⁠max-height⁠, or ⁠overflow: hidden⁠). Either that, or they have poor event handling during re-renders causing the DOM element to scale out of control.
It’s honestly a bit baffling to see such basic responsive design and component lifecycle issues in production for a system this important. You'd expect better QA for a platform handling official transcripts and diplomas.

Usually pretty good about things but if you need assistance, forget it. You can call or email all you want but they leave you on hold and never pick up.

I hate this service so much. Their whole customer service department needs to be fired I swear. I have not had contact with one single competent person from them. I am a dual major so I had 2 diplomas coming but they never let me view and approve my secondary diploma. My name is misspelled constantly so I would have really enjoyed being able to SEE my diploma before it was print and sent. They swore I would have that chance. Then I come home from work to them in my mailbox. I sent several emails and they just sent me straight spam. Over 10+ emails all leading to the same link for only one degree for view and they never responded to my complaints or took accountability. They just continued to send me generic, unrelated slop to my inbox. Super unprofessional, super unresponsive, super terrible service overall. I made my school give me my diplomas as PDFs so if I ever need them I never have to look at Parchment ever again. Not until after I told them to stop harassing my inbox and that I took my complaints elsewhere to find mitigation did they bother to even read the original emails I sent. I did what I had to to solve this problem, they did not bother to try until after I said I already fixed their mistakes for them.

BEWARE - CONFIRM THE DELIVERY ADDRESS. Once you enter your personal email address, Parchment defaults to send to that address, and there are NO overrides through the web portal. If you need your records to be sent DIRECTLY to a third party (as is the case for everyone using this site), you will have to call them separately and get them to manually set a new delivery address. THEY ARE TRYING TO SCAM YOU INTO PAYING AN ADDITIONAL FEE TO SEND TO THE CORRECT ADDRESS!! Honestly one of the biggest web scams I've ever seen.

They sent my transcripts to the wrong school and would not address the error, check their system or offer any accommodation. They charged me full price to resend my transcripts to the correct College.

They do not have actual human customer service available when accessing their product. Their system appears to be completely automated with little actual human interaction. 

Because there is no human interaction possible their customers are unable to make corrections even if they are identified immediately. 

Their first response took days and was a blanket automated response that addressed multiple possible issues, none of which was what I was experiencing.

It was not until I was forced to respond to their automated response did I get a response from a human which was effectively tough luck. Their human interaction turn around time takes far too long to effectively manage the problem.

In their response they do not reference checking for a possible software error on your part or to even pretend to check your system for an error.

INTERESTINGLY OTHER REVIEWS SEEM TO REFLECT SIMILAR INTERACTIONS.

They did not offer any type of reasonable accommodation for the error.

First and foremost, some type of check of the system is functioning correctly should be conducted and referenced. Also, a check to see if the system is accidentally linking and cross referencing schools in the same city with similar addresses. 

 A reasonable response or accommodation would have been any one of the following:

A full refund if the system was checked and it was a software error.

A full credit if applied to a new order or equal or greater value.

A partial credit of the value left after you covered your costs to deliver the transcripts if it was an error on my part and not a system error.

They offered nothing to include checking to see if there is a software issue within their system.

Based on their lack of human support and not being valued as a customer I will be unlikely to use their system again

I advise possible customers to consider using a different avenue to access your transcripts as this one is not user friendly or appreciative of my business.

SCAM COMPANY IT DOES NOT TAKE TEN DOLLARS TO SEND A PDF. Evil level of greed when stealing money from college kids.

One of the worst websites for anything school related. Delays after delays even with 20 factor authentication. How hard is it to do a simple task? Things are on a deadline and they have terrible support I hope in 2 years this website is gone and you guys go bankrupt. Absolute terrible customer service and just absolutely disrespectful when it comes to your time. This will probably be my first and last 1 star review. I’ve never been so angry and upset with a website.

KATE WAS OUTSTANDING!! SHE ASSISTED ME RETRIEVING MY TRANSCRIPTS THIS YEAR FOR EMPLOYMENT AND REFUNDED ONE WHEN I RELAYED THAT IT WAS UNCLEAR ON THEIR WEBSITE WHAT WAS NEEDED-- IT REFUSED TO TOGGLE ACCURATELY SO I TOLD HER HOW UPSET I WAS AND SHE RESPONDED ACCORDING TO OUR LAW!!! GOD BLESS KATE AT PARCHMENT FOR DOING HER JOB EFFECTIVELY AND SUPERBLY!!! 5.7.26!!! THANK YOU KATE FOR BEATING UNIVERSITY OF COLORADO'S HUMAN RESOURCES DEPARTMENT TOO BC THEY KNEW NOTHING ON HOW TO ASSIST ME IN THE LEGAL WAY!!!!

They have terrible customer service, overcharge students(who can't afford it), and then refuse to refund anything even when something goes wrong. Actually the worst.

I was put on hold for 40 minutes when the agent got on the phone she said she could not hear me. I was calling because they don't have pricing for transcripts on their website. It says the schools set the price. My school set a price and Parchment set a higher price. The receipt shows it as the only price and its for an electronic transcript.

Parchment is extremely greedy

I have reached out to them multiple times after THEY messed up MY transcripts being sent to a college. It's been a week, and they've never responded to me. They are probably refusing to resend it unless I pay them more. This is costing me time and money.

To charge $27.50 for a transcript is insane for a school that is closed. That is a ripoff. Most transcripts are $15 at the most. I'm not sure why this one was so much.

I really hate parchment. I sat on hold for 30 minutes! No one answered the phone! Trying to order a high school diploma online is a joke! They asked me for a DID and a student ID number! That was over 30 years ago! How the hell should I know? Live chat is another joke!

I am extremely dissatisfied with Parchment’s handling of my transcript request (Case #13865478). I paid for an electronic transcript to be sent to a school I planned to attend, yet the transcript never reached the intended recipient.

Initially, Parchment’s support instructed me to contact the sending institution myself. A few days later, the status update indicated the transcript had been “sent directly from the sending institution,” meaning I had to manage the process myself despite paying for a service that should have been handled by Parchment. My original request was never properly completed, and the receiving institution still has not received my transcript.

This level of mismanagement and lack of accountability is unacceptable. I cannot recommend this service, and I will not use Parchment again. BEWARE—do not assume your transcript will reach its destination.