Parentgiving Reviews 

Contacted customer service to help me with an order for a parent because I could not get my rewards and discount code to submit online. The representative gave me a much higher price than what I had showing when I entered online. Be aware of this when ordering from this company. Lots of folks are on an tight income. Products are great. Wish they were available in stores.

I ordered and thought I ordered the large as always,however the next morning when my reciept said it was small , I immediately sent an emails , a day later when I did not get a response to the email I called, all I was told is they didn't get the email and it is too late to cancel!! And they do not accept returns nor will they refund! Needless to say to say I am out the money! Very very very poor customer service! Order from someone else if you are smart! They don't deserve you business!!!!!!!!!!!!!

I was a regular customer of this company for over a year, a subscriber who received regular shipments at intervals. That all changed today after speaking to Helen, a supervisor regarding my most recent shipment. The company uses Amazon shipping to deliver their products. I am a disabled individual who lives in a house bordered by a sidewalk which beyond the sidewalk is landscaped by rocks on an uneven terrain in Arizona. There is a sidewalk that goes up alongside the driveway and to the front door. There are also stepping stones that lead from the sidewalk that lies parallel to the street and comes to the front door. I have always received packages delivered to the front door by Amazon and every other carrier without exception. When I received notification that my package from Parent Giving had been delivered I looked outside the door and there was no package. Perplexed, I assumed it was delivered to the wrong house. I went online to look and see if there was a photograph of the delivery. There was indeed. Instead of delivering the box to the vicinity of the front door, the box was left immediately adjacent to the front sidewalk that runs along the side of the street, atop the first two stepping stones that are inside the rock landscape. This was an ideal location for anyone walking by or driving by to scoop down and steal the box which has become a common problem in the United States. I could not believe that a delivery carrier would leave a package there so carelessly, especially since it's obvious that a disabled individual lives here by the ramp that is in front of the front door.

When I contacted Parent Giving to let them know about the situation, naively believing that they had some arrangement that their deliveries were covered by insurance, I was told that their arrangement is that deliveries are left at the property and it is not unusual for them to be left at the sidewalk. I said it is not usual for Amazon to leave packages at the sidewalk ever. The response I received from Helen, who due to her British accent I perceive to be in the UK was hostile and rude. My response to her was likewise because I assumed she was in the UK and unaware of how things are done in the United States. Well it turns out I was wrong because Parent Giving at that phone number has an office in Montclair, New Jersey. So Helen is a British expatriate residing in the United States who is aware of the customs of this country particularly of delivery companies. She told me to complain to Amazon delivery and took no responsibility for the situation. I hung up after a few words with her which were not polite, but then called back to cancel my subscription at which point she answered the phone. Apparently their company is doing so well that they don't need regular subscribers who are unhappy with their delivery methods. I would not recommend this company unless you're a person who likes to hang around near your front window and wait for a delivery to show up and then run out to the sidewalk to get it. I will be seeking the products that I bought from them elsewhere in the future which is now because my items were stolen.

DILEMMA AFTER DEBACLES WITH DELIVERIES
Delivery delays are a well know consistent problem.Extensive delays, errors & omissions last week delivery.... I opened box it was filled with ANTS! Trashed the contents & the box. Require immediate replacement & NOT from ONTRAC or USPS .AMAZON "unable to resolve", advised to contact Parent Giving, they claim AMAZON must resolve. Absurb!

Ordered a product I needed immediately for a hospice patient. Called immediately after ordering to cancel once I figured out it wasn’t going to arrive quick enough. Helen the one and only customer service representative was rude and strung me along telling me I couldn’t ask for a refund until I received the product. Now telling me it’s to costly for me to return for a refund. It’s definitely her way of trying to keep my money.i did reach out to my financial institution and they are going to help me with a provisional credit, while trying to sort out the company’s satisfaction guarantee

The seller through Amazon is atrocious!!! According to Amazon the carrier picked up an order on May 14, as of today May 30 the package is yet to arrive. Additionally when I contact them through Amazon they have failed to respond. Called them directly and the lady was absolutely rude. Run away from the outfit and never order anything. You will get the run around.

These are so much better than the ones we were using for Leah. Hardly ever leak.

Large selection pf products and sizes. Prices are better than others. Fast delivery. Love the samples you can try to see if you like a new product.

It was so easy to make a purchase and to get it in a very reasonable time frame. The person receiving my order was very courteous.

These are the best diapers. Yes they are expensive, but worth every penny. My Mom is in hospice at our home, and we can receive free diapers through them. The only time I use the free ones is when the nurse comes to bath her, and she puts it on. After just a few hours she is totally wet everywhere. That never happens with the parent giving ones, they never leak, so Mom is always comfortable. Thanks so much!

I am on a fixed income, but I still buy these along with another type that I need for at home. But these I use when I go to the doctor when I go for a procedure or out with friends. Because they really absorbed everything & I never leaked with them at all. Thank you so much for making them available to us.

VERY DISAPPOINTED; UNABLE TO RECOMMEND GOING FORWARD because I felt that Parentgiving company showed no drop of caring amidst sudden passing of my parent. Prior to this most disappointing realization, I have purchased thousands of dollars worth of diapers for my Mom over more than six years, and never returned a single thing during those years. Parentgiving seemed to disregard our years of customer loyalty when it effectively prevented me from returning a mere $90 order that auto shipped contrary to my intention.

With so much going on after Mom passed, I failed to cancel before my auto ship order kicked in. On the same day the order was automatically initiated, I sent a message to Customer Care to request help in canceling the order. Although the shipping company, OnTrac, allowed me to select the option to “cancel the order” online, Parentgiving claimed that they could not cancel the order. They would allow me to return the unopened package after it arrived at my home, but I would be responsible for the return shipping cost, which turns out more expensive than the cost of the order! When I inquired about the cost of a return shipping label from the company, I was told it was not an option. Although I appealed for more help, Customer Care simply gave me a deaf ear. Therefore, I need to simply eat the cost of this final auto shipped product, which seems very wrong to me.
Customer Care should be able to make accommodations for special circumstances such as mine described above, especially since this company sells products for the elderly, and death is bound to be experienced by the customers.

I have ordered from Parentgiving for my wife on several occasions without an issue. the diapers are very good. However, the last order was never received. The shipping company they use now ONTRAC has a terrible record of delivery. Parentgiving policy indicates they will not replace lost or stolen orders. I have a dispute with the credit card company too, but that looks like it is going nowhere so we may be out $138. I suggest you order from Parentgiving at your own risk.

I love your ultimate direct pullups. They fit great and are super comfortable. My motherinlaw and I really like wearing them. She wets really heavy and loves them because she doesn't leak. We have an incredible relationship and we can discuss our incontinence and which diapers we use and why. I love her so much and make sure she has diapers at all times. We both love and wear your diapers. I'd love to be a spokesman for your product. Keep up the good work.

Ease of modifying subscription; reliable shipments, excellent product.

We were short of supply so I called to see if we can order one extra. Also, since we need one every day and one package that we subscribed has only 25, so they are flexible enough to adjust to ship us every 20 days....

They are very responsible and always get my order on time. The employees are very professional and caring,

dlivered package 70ft from front door at approx 9:30pm was not there in the the morning always get packages delivered to front porch

The customer service person on the phone has always been very helpful & courteous.
We receive our order promptly & accurately.