Park and Go Reviews 

Shocking Customer service. Communicate like robots with no understanding or acknowledgement of the customers reasoning. My flight was cancelled by the airline after I booked the parking. Therefore had to cancel because there was no flight no more. Showed no understanding and refused to offer a full refund.
The issue however just stems from the lack of understanding and customer service overall was terrible.

I use Cophall Parking each time I fly from Gatwick and it works fine. The only minor nag this time is that when I picked the car up it was unlocked and left in gear so it leaped forward when I turned the key. Luckily there was nothing in front so no harm done.

Barbaric waste of space.
Worst experience ever. Steer clear of these shady liars, very rude, we landed and called them as requested yet had to wait an hour and twenty minutes to get the car!! You call them some rude person picks up telling you they would be 5 min away 25 min passed I called back they said we are on the way another 15 min passed I called I got to speak to my driver he was on speakerphone and I can hear my car on Sport+ mode with engine racing noise and when I asked him is that my car you are racing he put the phone down… is absolutely no excuse for the poor service level I have received. It is genuinely unbelievable that we still have these sorts of cowboys in 2024!!!

Nice and well trained team

Superb service and great prices, couldn't recommend them more, trustworthy and secure

After what was a successful and pleasant drop off at Bristol airport, I was singing their praises. However, when I returned at night with my little one, I was flabbergasted at the rudeness of the person that returned my car. He complained that I couldn’t see my car immediately in the dark and I explained I was with a little one and had various bits of luggage he replied that’s of no help to me. When I walked a long and found him he handed me the key fob minus my other keys. When I questioned where my keys were he said well they will be in the car somewhere and immediately left, saying my lift is waiting. Thank goodness I found them. But after a long day travelling this very rude and abrupt reception was not what I needed. I had paid for this service, I was made to feel like an annoyance. Won’t ever use again.

I have used many park and ride services, this was the best by far. No waiting, no flaffing, no stress, ideal when you have a family of 5. On drop off, instructions were clear, we called number given and driver arrived within 10 minutes (rare!), super friendly, explained return process, keys exchanged and we were on our way in minutes. On return, called as bags collected and car was waiting for us before we got up and out of lifts, same driver, same polite manner, advised ticket to exit on barrier was on dash, just the £5 ticket fee to pay as explained in booking process. They were the cheapest we found and to deliver such a perfect service was a huge bonus. 5* service couldn't recommend highly enough.

ULEZ £90 FINE
The driver returning our car to Heathrow drove through a ULEZ ultra low emissions zone incurring a £90 fine which we just received and had to pay.
We have contacted them about this. Just a heads up - if booking you need to expect a fine on returning home!!!
It would be helpful and kind if Park and Go would have paid in advance the £12.50 x 2 (for there and back), so we didn’t get fined. They could have added it to the bill with explanation.
**
I have received a reply from Martin. There was no need to be unkind, as
I was only stating the facts.
NB. £90 is the first charge sent out as per the website

Bought a flexible product and when cancelled (due to war in Israel) was informed their T&C's mean they can keep £9.50 for "admin". Challenged them because T&C's are misleading, refused to back down and not escalate my complaint.

It was a very smooth trip for us. Firstly dropping car off was easy to find and quick and then on returning to a different terminal at Gatwick we literally made a call coming through baggage reclaim and as we got into the car park our car came around the corner. It was hassle free and very reasonably priced. Thank you to all involved.

Travelling a lot for work I have used many different Airport Parking providers but have now settled on Park and Go every time because their customer service is always excellent. Highly recommended.

I recently used the Park and Go Airport Parking service at Gatwick Airport for the first time, and I must say, I was thoroughly impressed with the experience. Every aspect was seamlessly executed from the moment I made my advance booking to the final moments of my trip.

Having an early 4 am airport departure, I was pleasantly surprised by the convenience of the meeting point's proximity to the terminal. Despite the early hour, I promptly dialled the provided contact number and received an immediate and friendly response. Upon arrival, a gentleman greeted us with a welcoming smile, setting the tone for the exceptional service that followed.

The return leg of my journey was equally hassle-free. With a simple call from the terminal, my car awaited me in the parking lot upon my arrival. The same courteous gentleman again met us, exemplifying consistent and reliable service that stands out.

I wholeheartedly endorse the Park and Go company at Gatwick Airport. If you seek a secure, efficient, and cost-effective solution for parking your vehicle during your time away, look no further. My experience with Park and Go was nothing short of exceptional.

Excellent service at Heathrow! 1stbtine I have used this company. Nice, polite drivers, catered for a 4:50am pick up. Phone answered promptly and minimal wait times. Only a few miles on the car and very clear instructions. Rung on landing and once we'd cleared baggage, car was waiting for us. Make sure the reviews you read here are verifed as I know rival companies leave poor reviews (one driver told me a few years ago!). Genuinely, these guys saved me hundreds on airport parking (3 week holiday) and I cannot fault their service.

We booked through Park and Go with a VIP Meet and Greet Service at Bristol Airport. Firstly, it took us 14 phone calls and 45 minutes to be able to get through to them to arrange to drop the car off as no one answered the number given. When we were finally able to drop the car off, there was no apology, rather an accusation of ringing the wrong number, even when I showed my call log with the correct number. She still tried to deny I was calling the right number even when I asked what number to ring on my return if it was wrong and was given a card with the same number on! On collecting the car, we found a bulge in the front passenger side tyre which has now had to be replaced and, in doing so, they have found mud to be caked underneath and in numerous inlets and outlets which would only be possible by it having been driven very fast over muddy ground. There is also mud on the upholstery and pillars inside the car.

This is not the service I would expect, least of all given the cost.

Had a great experience with my meet and greet at Gatwick. When I arrived he was waiting for me to collect my car . Such a comfort knowing I had a left my car in good hands. Such a nice caring gentleman. Helped me get my case out, explained all I needed to know.
On my arrival home I made my call and there he was, he helped me with my suit case in my car car was fine.
I will definitely be using park &go on my next holiday … peace of mind and a stressfree holiday was just perfect and completed my trip.
I had a few issues to deal with and he stayed and sorted it instead of just leaving . 10 out of 10
Previously with a different company, I had my inside mirror damaged on my range and they didn’t want to know.

Pick up and delivery was fine, however pick up was at T2 after a long haul flight. The car was delivered to level 4, and as agreed. However when we arrived home it was apparent that some sort of coiled item had been left on the bonnet, it was not noticed at the airport due to the lighting. When we got home in fact on the drive home when the sunlight hit the bonnet you could see a series of coil marks the rest of the bonnet was covered in dust. On future inspection the near side front wing had a series of fine scratches had I noticed this at the airport I would have raised it with the guy that delivered the car. Fortunately as I have the equipment I was able to rub these out. Lesson learned but check your car when you collect, even if you have to leave a torch in the glove box.

Avoid. Terrible service. We arrived at Bristol airport and called when we were through customs as advised. They informed me they were half an hour away due to ‘grid lock’ traffic. Still waiting nearly TWO hours later. Obviously traffic can’t be helped but they dont plan around traffic and just wait until you call. I thought they watched your flight progress and met the flight. When I complained and said I thought they kept track of the flight and met your car I was told ‘we weren’t the only customer’. They only have two drivers!! Terrible business model. Long day of travelling. Young children. Never using Park & Go again.

A* Very easy from start to finish even with me having to come home a few days earlier. Hassle free, great value for money, easy to use and very prompt with timings.
Will definitely use again!!

A+++ Great service! 👏👏👏

A38 meet & greet Bristol.
Through Park & Go.
On the phone straight away, polite, efficient either end, from fri.8am till (a 4h delayed flight) Gone 11pm friday. Called on exit and was there with my car not 5 mins waiting. Polite and with a smile! Car warmed and ready!
Well done and thanks so much for a smooth transition.
Will defo be using again.
Kindest regards
Matty 💕🙂

Please don't use this company the driver has got me a parking ticket and they don't get back in touch or sort the issue out!