Parkmaven Reviews 

The building I live in is connected to a Parkmaven car park which is the only place I can park near me! I have received a fine every day for over a year. I continue to email them to ask for a permit which needless to say, no one replies to… I have received multiple debt collection letters on top of this because they think it is appropriate to threaten people into paying rather than have good customer service. I worry every time I enter my home and when I open the mailbox. This company is horrible and they make it impossible to contact them. Avoid at all costs!!!

On 12th November 2025 I went to Virgin Active as normal - entered my registration number and pressed return but the system seemed to freeze. I have since received a parking charge. I appealed and sent a print out from VA showing that I was in the gym that morning. I received a patronising letter offering a good will gesture reducing the charge to £20. There is no way of knowing that the system has not registered my car and no access to parking staff on site. On another occasion, I registered my car once at Virgin Active in the morning then later that morning at Oxygen. Both free parking for 4 hours - for some reason I checked before I left and was due to be charged £4.50. No staff on duty in the Lowry to speak to. This is an outrageous service. Beware!!!!

Unethical business model and response. I agree with everything written by others too.

Parked for 38 minutes in a dedicated charging bay and charged my car at 97p/kW and still received a £100 fine.

These people need investigating and so do Whitbread group for allowing them to unlawfully extort money from innocent people.

Absolute scumbag company - avoid at all costs

Parkmaven operate the car park at my place of work. Along with their exorbitant fees they also are doing everything they can to make sure customers pay more than they should be paying vie their terrible, scummy app.

For example; their 'yourparkingspace' app now intentionally leaves discount codes not applied by default (which they used to be), hides optional SMS charges intentionally (they used to pop up as an optional extra, now they are hidden in a menu and enabled by default) and the app makes sure to sign you out of your account every so often and conveniently when you log back in all the of the optional notifications are re-enabled along with their associated additional costs.

If you can avoid using this company (which I unfortunately cannot) you should at all costs. Don't give these scumbags any money.

Their auto registration recording system (ANPR) was broken and I had to enter the details of my visit manually - and then pay.

Many, many others had the same problem that day - the queue to pay was long and frustration widespread.

Despite this, these money-sucking leaches sent a penalty charge notice. I shall contest it, of course - not least because I have the evidence of payment on my card statement.

I can only conclude that this attempt to extort £100 is vexatious, if not downright fraudulent, as they must be aware that there was an issue with the ANPR system and payments that day!

Thieving shysters making money off people in the most disgraceful way possible. Sent me a letter which arrived 14 days after the event (where I put the wrong reg in and paid) which waived the right to appeal. They should be banned from their barely legal practices.

I received a parking charge 16 days after the letter was issued. It states that the fee must be paid within 14 days or there is a penalty. No response from ParkMaven. What should be my next course of action ?

I received a car park ticket from theese people for our car Reg starting with CR but in fact the photo on the parking ticket clearly shows Car Reg starting with C H not our car but they managed to get intouch with dvla and get our details and send us a ticket, you can't phone them so have to go through the slow process of disputing the fine although it's not mine to dispute, that can take up to 28 days also lodged a complaint with them and dvla for breaching my data protection

Awful parking services.
Despite proof of payment they wanted to charge me £100 parking error. Even the only required to pay £20 under BPA code. Thankfully, this was overturned by the landowners Holiday Inn. Money grabbing.

I really needed to tell all, avoid these PARKMAVEN managed car parks by these idiots don't do it ever!!!! I booked a half hour slot at an underground car park to drop my son off near Euston... I was exiting when I had to wait for a lady pulling her suitcase up the ramp this took me over the time slot. I appealed but was turned down by a completely idiotic response. This is the kind of thing which shows there is no common sense anymore. Complete and utter brainless types that work for these companies, you are hateful and hope one day Karma catches up with you. your time will come.

After parking at an old hotel car park for 10 mins to enquire of the hotel, that was now being used for housing people, not sure who. I left quickly and was then charged with £60 for stopping to ask a question. Things are becoming intolerable with no humane allowances made.

Paid in full in March - now have County court order for payment, have been in contact with DCB legal and responded to every letter - What the F... do you expect me to do ??????????

I recentley parked in a Parkmaven controlled car park and paid the appropiate fee.Few weeks later i received a fine of £100.In haste i paid the reduced layment of £60 but after investigating myy bank statement i realised that i had actually paid the fee.After numerous emails and the evidence included that i had paid i have hesrd nothing.These leeches should be taken to task by the local Council who have let them take control of our parking in Halifax.Its disgusting them demanding and taking money by false pretences.

I received a Parking Charge from ParkMaven after a recent stay at The Queen at Chester Hotel despite paying via the machine on arrival.

I've appealed the Charge via ParkMaven's website and by e-mail. After chasing them, I received acknowledgement of my Appeal, but no decision. They're on a loser - I have proof of payment.

Imagine my surprise (NOT!) when I received a 'Reminder' 2 weeks after the first 'Notice to Keeper' arrived.

I've sent a strongly worded email threatening them with legal action if my appeal isn't upheld.

TERRIBLE, TERRIBLE Company!

if i could rate -100 i would - i parked on a Sunday, put my VRN into their system - paid £3 for parking and got a fine for not paying. I appealed this against them and they rejected as a bank statement was not enough and doesn't show it matching to the VRN - my question is, how can their system bring up my car, charge me £3 and then get a fine for not paying. Like surely if its gone through on my banking on that day it is paid?!! Ive decided to take legal action with these Bell*nds. theres too many people getting scammed

Our company makes deliveries all over the UK to shop fitters and construction companies refurbing shops and gyms. We have been fined for a delivery to Parkmaven operated site at the Willows Shopping centre, when delivering. Appealed to POPLA. TOTAL WASTE OF TIME. It took POPLA 2 months for a decision and then we were charged the full amount of £100. So made a lose on the delivery.
We must be doing something wrong having to pay somebody else to make a delivery.

I have sent four emails with proof of payment (bank statement) showing that I paid for parking on the relevant date, but no one has responded. My reference number is NEW303563139013.

There are only three days left to pay the reduced fine, but I do not want to pay it because I already paid the parking fee. It seems there was a system error, and now I am being asked to pay £60 for something I have already paid for.

I have provided clear evidence, yet no one answers the phone or emails. I have been dealing with this for a week and it’s very stressful. Please, someone from the company, contact me and resolve this issue.

Thank you.

I genuinely believe this company use dishonest tactics to profit. I recently parked in one of the sites they cover, paid the required amount but then received a fine through the post.
No way to contact them other than a phone number with automated services. The only option provided is to provide your bank and card details. I ended up contacting the management team of the shopping centre I had parked at. They apologised profusely and admitted to numerous complaints of the same nature. Fortunately my fine was quashed. If anyone reads this, do not pay your fine. Question it first via the unfortunate team who have required the services of parkmaven. I hate to think how many people have just paid the fine rather than question the validty of it. Which is how they will make a lot of money.

Apparently my fine was due to an alleged "glitch in the system". I have no doubt that when queried this is the standard response they will provide. We can put a man on the moon yet park maven can't even operate a car park payment system.

Absolute leeches. I parked for a doctor appointment. QR code didn't work. The receptionist tried, no luck. The doctor actually came downstairs and tried: no luck. Eventually they said "don't worry, just leave it". Obviously Park Maven sent me a ticket. I've challenged on the basis that their tech wasn't working. While they send a letter for everything, this time they decided to only send an email, because for once it was in my favour. So of course as soon as the deadline (only 14 days btw) has passed, they did send me a letter with the new amount which is 1000% higher. How is this not illegal I really don't know. Anyway, stay away from this company, avoid like the plague. Completely unethical, applying disproportionate punitive and arbitrary sanctions on people affected by their failure to operate a carpark.

I made a simple mistake when I parked my car in York operated by ParkMaven - misreading the sign and not booking the full session (payment in advance), which led to a £100 surcharge.

While I understand how ParkMaven runs their business (which may not be welcomed by most customers, as reflected by their overwhelmingly negative ratings), they were anyhow fair in my case.

Thanks to the Customer Service team (particularly Ren) and the Appeals Team - my explanation was reviewed carefully, my appeal was accepted, and most importantly, the charge was cancelled with a refund after some back-and-forth.

This is an example of how a company should apply their workflow reasonably and listen to customers patiently.