Parkway Volkswagen Reviews 

I bought a car from VW Northampton. Harry looked after me and he was fantastic. Really happy with my new Polo

Excellent job. Great service.

Staff is doing the job100%

Our car was in for an oil change and MOT as part of its service plan. The online booking asked how do you want to be notified, I selected telephone. Later that day I noticed an email with a 'health check' link. Long story short, my car needed two new tyres, so I ordered them. Later in the afternoon I received a call saying they didn't have the tyres, they'd sold them and my car wouldn't be ready until close of play tomorrow. No apology, just excuses and no alternative offered. So, two full days at the garage for minimal work. I turned up early for my car, 1500 on day 2 and it was ready, but no phone call to say such. Amazingly when I mentioned this, it had allegedly just been finished! Again, no apology as it appears to be the norm to deliver poor customer service. My car will be going elsewhere next year.

We have dealt with Pete Mandalia at Parkway VW Kettering for a number of years now. Pete is polite, knowledgeable and nothing is too much of a problem for him. Pete makes buying a car a simple, straightforward process and he had to be commended for this.
On collecting my new VW Polo today Pete took his time to explain the layout, controls and what was new compared to my previous 2017 VW Polo Beats.
I can't recommend him enough.

Booking and communication was excellent. Only niggle was going back to a manual loan car given drive an EV/Auto so took a bit of getting used to as they did not have an auto loan car, Downlaod of recall and ID5 software took two days so they were good extending the loan period.

Great service , fanstastic group
People top marks

Gemma Newbold has been brilliant from start to finish. She has always been friendly, patient and extremely helpful, keeping us informed and making the whole Motability process straightforward.

My father has an illness and Gemma took the time to understand his needs. She helped arrange the necessary adaptations and made sure everything was ready for collection.

The excellent service Gemma has consistently provided is exactly why we chose to arrange our second Motability lease with her. My parents and our whole family genuinely appreciate everything she has done. We would highly recommend Gemma and Parkway Volkswagen.

Staff polite and provided information. The video you emailed was very helpful.

Excellent service and communication all round

Service agent was efficient and helpful, and brought the car round to the door for me.

Very happy.
Dropped of car and contacted when finished. Mechanic called with updated status.

Josh was a huge help start to finish - couldn’t recommend enough!

Key batteries, salesman did change straight away

Louise sold me a beautiful VW T-Roc. The whole experience ran extremely smoothly and I cannot recommend Louise and the team enough!

Took my van in at 8am shape! 4pm received health check no notifications or update of MOT. Health check implied in big red markers i needed to spend 2500 immediately !! Kinda implied or least made me feel my van failed its mot and i now in a total panic about how im going to raise such money. Then notified a hour later whilst in super stressed zone ..i get told Its passed it MOT with no concerns. When i went to pick up no one available to discuss the findings and potential 2500 Bill!! So hears my feelings , questions is that just a tactic to get u to spend money? ..it certainly scarred me and had i been a bit more vulnerable i may been taking a loan out right now!! Surely a more less stressful approach is possible?? How about ...Oh hello good news your van passed its mot, however we have spotted potential issues which may need addressing down the line ...let me explain!! Be interesting to see whst my mechanic says about the feedback and charges..if right ill happily note it hear but as an example new battery ? (had no issues by the way) quoted 546 pounds ..most expensive i can find on line is 250..

more honesty and better feedback to the customer is needed!

So no due to review you prevent me from viewing the health check . . and that not a touch suspicious?

Everything was really good staff was friendly and helpful great communication really good experience

Ill stipulate that this is with regards their Northampton branch.

As soon as you've made a purchase, as soon as the keys are in your hands - you might as well be dead to them. First time they sold us a lemon, they changed it, minimal hassle, but still a hassle. Like for like swap, different colour. Meh.

Wife has now just got a top of the line new Golf R, christmas lights on the dashboard - "Sorry, its a 5 day SLA to respond to complaints". So she can't get to work as a contractor, so thats the day rate gone. Cant get the kids to school, so now we're sitting in taxis with them both ways - two different schools, £45 a day in taxis - its already been in THREE times to have various sensor faults checked and "Dont know what you're talking about love, we couldnt recreate the fault". Oh, well you must have sat in the car for less then 14 seconds then 'mate'.

Ill say it again. New business, new car, new customer - heres the red carpet sir and madam. Already bought from us and dont have a Multi Platinum Gold Engraved Super Service Ultimate Customer Care Package (costing more than 15 annual services)? Naw, shame. Back of the queue numpty. See you next month.

Went for oil change and inspection services. The service light was not reset, didn't even get a car wash, unwelcoming staff.

Edited
I didn't got any car wash at all i even showed this to their manager who confirmed the car hasn't been washed

Brought a new car at Parkway Volkswagen Northampton and Harrison was amazing! Made the process so smooth and made it exciting for me to buy the car, any questions or concerns who went away and got the answers and was so reassuring! I would definitely go back and get my next car from there! Thank you for making a nervous girl trust and love a car again!!