Prior to contacting Parkway VW @ Derby, I looked online to find the vehicle I wanted to inspect. My previous vehicle, a VW Touran had been mortally wounded in a recent accident. Parkway VW had servic... Toon meer
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We have dealt with Pete Mandalia at Parkway VW Kettering for a number of years now. Pete is polite, knowledgeable and nothing is too much of a problem for him. Pete makes buying a car a simple, stra... Toon meer
Bedrijf heeft geantwoord
Having owned a previous vehicle from VW Parkway a few years ago, I never thought twice about going anywhere else to seek a vehicle that suited my needs. I was not disappointed as the Sale consultant... Toon meer
Bedrijf heeft geantwoord
Booking and communication was excellent. Only niggle was going back to a manual loan car given drive an EV/Auto so took a bit of getting used to as they did not have an auto loan car, Downlaod of reca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Showroom for new and secondhand Volkswagen vehicles with on-site servicing and repair workshop.
Contactgegevens
Locomotive Way, DE24 8PU, Derby, Verenigd Koninkrijk
- 01332 268800
- feedback@parkwayvolkswagen.co.uk
- parkwayvolkswagen.co.uk
4,4
Uitstekend
4K reviews
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Northampton Branch. Made The Sale? Now You're Dead To Us
Ill stipulate that this is with regards their Northampton branch.
As soon as you've made a purchase, as soon as the keys are in your hands - you might as well be dead to them. First time they sold us a lemon, they changed it, minimal hassle, but still a hassle. Like for like swap, different colour. Meh.
Wife has now just got a top of the line new Golf R, christmas lights on the dashboard - "Sorry, its a 5 day SLA to respond to complaints". So she can't get to work as a contractor, so thats the day rate gone. Cant get the kids to school, so now we're sitting in taxis with them both ways - two different schools, £45 a day in taxis - its already been in THREE times to have various sensor faults checked and "Dont know what you're talking about love, we couldnt recreate the fault". Oh, well you must have sat in the car for less then 14 seconds then 'mate'.
Ill say it again. New business, new car, new customer - heres the red carpet sir and madam. Already bought from us and dont have a Multi Platinum Gold Engraved Super Service Ultimate Customer Care Package (costing more than 15 annual services)? Naw, shame. Back of the queue numpty. See you next month.
21 september 2026
Review zonder uitnodiging
Went for oil change and inspection…
Went for oil change and inspection services. The service light was not reset, didn't even get a car wash, unwelcoming staff.
Edited
I didn't got any car wash at all i even showed this to their manager who confirmed the car hasn't been washed
12 september 2026
Antwoord van Parkway Volkswagen
Thank you for taking the time to share your feedback. We're sorry to hear that your recent visit did not meet the high standards of service we aim to provide.
We understand your disappointment regarding the service light not being reset, the vehicle presentation not meeting your expectations after the wash, and the unwelcoming experience you felt from our team. Customer satisfaction is extremely important to us, and we regret that we fell short on this occasion.
Your comments have been noted and will be shared with the relevant management team so that they can review the concerns raised and identify any areas for improvement. We would appreciate the opportunity to discuss your experience further and work towards restoring your confidence in our service.
Thank you again for bringing this to our attention.
Kind regards,
The Parkway Volkswagen Team
Brought a new car at Parkway Volkswagen…
Brought a new car at Parkway Volkswagen Northampton and Harrison was amazing! Made the process so smooth and made it exciting for me to buy the car, any questions or concerns who went away and got the answers and was so reassuring! I would definitely go back and get my next car from there! Thank you for making a nervous girl trust and love a car again!!
21 september 2026
Review zonder uitnodiging
Antwoord van Parkway Volkswagen
Thank you for your fantastic review. We're delighted to hear that Harrison made your experience of buying a new car from Parkway Volkswagen Northampton such a positive one.
It's wonderful to know that he helped make the process smooth, enjoyable, and exciting, while ensuring all your questions and concerns were answered along the way. We understand that purchasing a car can feel daunting, so it's especially rewarding to hear that Harrison's reassurance and support helped you regain your confidence and excitement about driving again.
Your kind words mean a great deal to us, and we'll be sure to pass your feedback on to Harrison. We truly appreciate your recommendation and look forward to helping you with your next vehicle when the time comes.
Enjoy your new car, and thank you for choosing Parkway Volkswagen Northampton!
Kind regards,
The Parkway Volkswagen Team
Job done on time and with clear…
Job done on time and with clear description of everything
11 september 2026
Antwoord van Parkway Volkswagen
Thank you for taking the time to leave your feedback. We're pleased to hear that your vehicle was completed on time and that our team provided a clear explanation of all the work carried out.
We pride ourselves on delivering efficient service and keeping our customers fully informed throughout their visit, so it's great to know this was reflected in your experience.
We appreciate your recommendation and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Marcus is a very professional salesman
Marcus is a very professional salesman. He is very polite and knows his product extremely well. Both myself and my wife have dealt with VW for many years, and have always had good experiences with them. If you want a good deal, provided by someone who knows his job, just ask for Marcus.
20 september 2026
Review zonder uitnodiging
Antwoord van Parkway Volkswagen
Thank you for your wonderful feedback and for your continued loyalty to Volkswagen over the years.
We're delighted to hear that Marcus provided such a professional and knowledgeable service. His commitment to understanding our products and ensuring customers receive the right advice is something we greatly value, and it's fantastic to know that this helped make your experience a positive one.
Your recommendation means a great deal to us, and we'll be sure to share your kind comments with Marcus. We truly appreciate both you and your wife's continued support and look forward to assisting you again in the future.
Kind regards,
The Parkway Volkswagen Team
Parkway Tiguan Software Update and Service
We visited VW Parkway as part of our service plan and were looked after efficiently. We were asked to bring in our car for a software update which Wouk take 24 hours so Parkway had the car for two full days. We were given an electric 3Di GT as a courtesy car which was nice to experience. Our car was washed and ready when we went to pick it up.
10 september 2026
Antwoord van Parkway Volkswagen
Thank you for taking the time to share your experience. We're delighted to hear that you were looked after efficiently during your visit as part of your service plan.
It's great to know that the software update was completed smoothly and that you enjoyed the opportunity to experience the ID.3 GTX courtesy vehicle while your car was with us. We're also pleased that your vehicle was washed, prepared, and ready for collection as promised.
We truly appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Annual Car Service Day…
Vey helpful all the way through kept me posted as to what was going on during the day . Full marks fully deserved.
9 september 2026
Antwoord van Parkway Volkswagen
Thank you for your fantastic feedback. We're delighted to hear that you found our team helpful throughout your visit and that we kept you updated on the progress of your vehicle during the day.
Providing excellent communication and ensuring our customers are fully informed is something we strive for, so it's wonderful to know this contributed to your positive experience.
Your kind comments and "full marks" mean a great deal to us. We truly appreciate your support and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
The experience of coming to Parkway was…
The experience of coming to Parkway was very easy, Staff polite & knowledgeable Thanks 👍
9 september 2026
Antwoord van Parkway Volkswagen
Thank you for your kind feedback. We're delighted to hear that you found your experience at Parkway straightforward and enjoyable. Our team takes great pride in providing a friendly, professional, and knowledgeable service, so it's wonderful to know this was reflected in your visit.
We truly appreciate you taking the time to share your experience and look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team 🚗👍
3 years ago I bought a car a beautiful…
3 years ago I bought a car a beautiful Volkswagen Polo in Ascot Grey the service we were given was 5 star back then, we were listened to and not forcibly sold something we didn’t need. Buying cars gives me anxiety and Marcus who dealt with us just made it so easy. 3 years on Marcus gave me a call to see how I felt about changing the car again, he remembered little details like how I loved the colour and told me there was a new one that had just been released in the same colour which I thought was lovely. It was really nice having the same representative as It built up my trust. He explained everything to me even my silly questions! The whole swap took less than a week which was amazing as we are so busy and needed a car the same day we gave ours back. Even after the sale I called with little questions and Marcus didn’t hesitate to help me. Overall Volkswagen Parkway is such a professional clean and inviting experience I feel hesitant to ever change from them! 5 star ⭐
17 september 2026
Review zonder uitnodiging
Antwoord van Parkway Volkswagen
Thank you for taking the time to leave such a wonderful review and for choosing Parkway Volkswagen once again.
We're absolutely delighted to hear that Marcus made both of your car-buying experiences so positive. Building long-term relationships with our customers is incredibly important to us, and it's fantastic to know that Marcus remembered the details that mattered to you, helping to make the process personal as well as professional.
We understand that purchasing a car can feel overwhelming, so it's especially rewarding to hear that Marcus took the time to answer all of your questions, put you at ease, and make the whole experience stress-free. We're also pleased that the transition to your new vehicle was completed so quickly and seamlessly, fitting around your busy schedule.
Your comments about our dealership being professional, clean, and welcoming mean a great deal to the entire team. We will be sure to pass on your kind words to Marcus, who will be thrilled to know the impact he has had on your experience over the years.
Thank you for your continued trust and loyalty. We hope you enjoy every mile in your new Volkswagen, and we look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team ⭐⭐⭐⭐⭐
Kobe at the Leicester branch
Kobe at the Leicester branch, was extremely courteous, knowledgeable and spent time explaining all the features of the vehicle, thank you for your help, Peter Morritt
16 september 2026
Review zonder uitnodiging
Antwoord van Parkway Volkswagen
Hi Peter, thank you so much for your kind words. We're thrilled to hear that Kobe provided you with exceptional service and took the time to explain all the vehicle features. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
Best Wishes,
the Parkway Team
Cambelt Replacement
The cambelt and water pump were replaced as requested and the car was ready by lunchtime. No problems experienced since replacement.
26 augustus 2026
Antwoord van Parkway Volkswagen
Hi Peter, thank you for your positive feedback. We're glad to hear that the cambelt and water pump replacement was completed smoothly and that your car has been running well since. We appreciate your trust in Parkway Volkswagen and look forward to assisting you with any future needs.
Best Wishes,
the Parkway Team
Positive Experience
The staff were welcoming and polite. It was a recall for a replacement air bag which was at no cost and they also checked my car and valeted it. They did the work very quickly as I was not in a position to go home and then return to collect my car later. There was a comfortable waiting area with refreshments. All in all, a very positive experience.
5 september 2026
Antwoord van Parkway Volkswagen
Hi Janwin,
Thank you so much for your wonderful feedback. We're thrilled to hear that our staff made you feel welcomed and that the airbag replacement process was quick and efficient. It's great to know you enjoyed the comfortable waiting area with refreshments. We truly appreciate your kind words.
Best Wishes,
the Parkway Team
Very professional
Very professional, particularly liked the check in process and regular updates and the videos.
Would highly recommend.
5 september 2026
Antwoord van Parkway Volkswagen
Hi Karen,
Thank you so much for your wonderful feedback. We're thrilled to hear that you appreciated our check-in process, regular updates, and videos. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best Wishes,
the Parkway Team
Car for MOT
My car went in for service and MOT and they and fetched it and delivered it back when it was done they provided me with a very good service updated me with a email and pictures to tell how the car was doing I cannot fault Volkswagen they did an excellent job
3 september 2026
Antwoord van Parkway Volkswagen
Hi Garry,
Thank you for your positive feedback. We're delighted to hear that you received excellent service, including updates with emails and pictures during the process. At Parkway Volkswagen, we strive to provide a seamless experience, and we're pleased we met your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future.
Best Wishes,
the Parkway Team
Antwoord van Parkway Volkswagen
Hi Peter, Thank you for your positive feedback. We're glad to hear that you found our staff helpful and that you had a satisfying experience with Parkway Volkswagen. We appreciate your support and look forward to serving you again in the future.
Best Wishes,
the Parkway Team
Great service as always
As always great communication and service from VW Parkway Derby
2 september 2026
Antwoord van Parkway Volkswagen
Hi Paul,
thank you so much for taking the time to post your feedback. We are delighted that you were able to rate your experience so positively. It is reassuring to know that our commitment to customer service is recognised and appreciated. We look forward to being of service to you in the future.
Best wishes, the Parkway Team.
Antwoord van Parkway Volkswagen
Hi Alan,
Thank you for rating Parkway 5-stars. We really appreciate your kind words.
Best Wishes,
the Parkway Team
Had a great customer experience from…
Had a great customer experience from day one dealing with Tom McKenna. Highly recommend Tom and the dealership, always helpful and attentive.
10 september 2026
Review zonder uitnodiging
Antwoord van Parkway Volkswagen
Hi Gemma, thank you for your wonderful feedback. We're thrilled to hear about your positive experience with Tom and our team at Parkway Volkswagen. Providing attentive and helpful service is our priority, and we're glad we could meet your expectations. We appreciate your recommendation and look forward to assisting you in the future.
Best Wishes,
the Parkway Team
Very good service from friendly…
Very good service from friendly knowledgeable staff! Highly recommended!!
14 juli 2026
Antwoord van Parkway Volkswagen
Hi,
Thank you so much for taking the time to post your feedback, we are delighted you are able to rate Parkway 5-stars.
Best Wishes,
the Parkway Team
The staff at Parkway are always very…
The staff at Parkway are always very helpful and keep you well informed of the progress of your vehicle
29 augustus 2026
Antwoord van Parkway Volkswagen
Thank you for your kind feedback. We're delighted to hear that you've had a positive experience with our team at Parkway Volkswagen. Keeping our customers informed throughout their vehicle's journey is something we pride ourselves on, so it's great to know this made a difference to your experience. We appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team 🚗
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