Parkway Volkswagen Reviews 

I reserved a car through Autotrader but due to time restraints the salesman (Philip Ahn) suggested I pay a £250 deposit to reserve the car subject to inspection and test drive. Unfortunately the car was not to my satisfaction and I was told the deposit would be returned. Over a week later I have still not received it. I contacted the branch and left a message but no response so far. 12:17 Good news, the refund has been issued.

Brought a 9.5k bmw from this company , around 5 weeks ago . Has had multiple problems wrong with it already . So who knows what’s next . They gave a “6 months warranty “ that don’t cover anything on the car apart from the actual engine everything else isn’t covered so pretty pointless of a warranty. When I pointed out that both front tyres were damaged (cracking around all side walls ) they said come with me to speak to a onsite mechanic about the tyres the onsite mechanic said he would recommend they be replaced but harry still insisted that they cannot change them so pointless going to the mechanic at the time . Feel the aftermath of buying this car is shocking . If I could go back I wouldn’t have brought the vehicle .

Good service. Would buy from Harry in Northampton again

⭐⭐⭐⭐⭐ Outstanding Volkswagen Service – Truly Premium Experience
I recently had my GTI looked after by the team at Volkswagen Kettering, and I have to say that the whole experience was absolutely first class.
From the moment I arrived, I was treated with genuine professionalism, courtesy and attention to detail. The team clearly takes pride in what they do, and it shows in every part of the service.
My GTI was looked after exactly the way you would expect a performance Volkswagen to be treated. Everything was handled carefully, professionally and to an excellent standard. Communication was also superb, with everything explained clearly and no unnecessary hassle.
What impressed me most was the combination of technical knowledge, attention to detail and outstanding customer service. You get the feeling that the team genuinely cares about the cars they work on and, just as importantly, about the customers who trust them with those cars.
The whole experience was smooth, professional and completely stress-free. My GTI was returned to me in excellent condition, and I left feeling confident that it had been in very capable hands.
A huge thank you to the entire team at Volkswagen Kettering for such an exceptional level of service.
Five stars without hesitation. ⭐⭐⭐⭐⭐
If you own a Volkswagen, especially a GTI, and want your car treated with the care, expertise and professionalism it deserves, I would have absolutely no hesitation in recommending this team.
Outstanding service. Outstanding people. Outstanding experience.
I will definitely be returning with my GTI. 🏁🔥

Dealing with Tom McKenna has been brilliant from start to finish.
He has kept me up to date every step of the way and has gone way above and beyond my expectations, with helping me sort issues previous dealers had caused.
I would recommend both Tom and Parkway derby to anyone.
Fantastic service all round!

Since you cannot see what is happening in the workshop, it is difficult to comment on the work ethics of the mechanics however, my car was fixed within the time given and there is no trouble with the repair. The car was presented to me in a cleaned condition. Inside the showroom, the staff were attentive, polite, cheery and helpful.

Bel Singh gave all the lovely sales pitch to get the car off the forecourt but aftersales is severely lacking. Staff 'just work there' apparently.

17 days after collecting the car, a fault appeared with the rear parking sensors and other front electrical and safety sensors, the brakes were also squealing. I reported this the following day due to them being closed the prior evening and spoke to Harry at VW Parkway Derby, I was met with "there's not much I can do to help you as my manager is off until Monday", apparently a retail manager named Joe was sat at the side of Harry telling him what to say as in Harry's words "he just works there and doesnt book clients in". Surely there is more than one person to do so.
After explaining that I now wanted to return the car for a full refund, Harry then said "I think you will find the law is on our side and we have the right to repair". I explained to Harry that he was indeed forfeiting their right to repair and the law is indeed on my side. The conversation changed and I received a call from manager Ollie (who wasnt working until monday) apologising and explained he was at their Leicester branch and the behaviour of his staff was not acceptable. Ollie arranged for Pam to collect the car the same day and deliver me a courtesy car. The car arrived with zero fuel and I had to move my own car off the driveway as Pam didnt feel like she could do this. I showed her the error code on the dash and off she went.

After not receiving any updates, I called VW today to be asked for permission for a workshop technician called Rocco to take my car to his home address 😂 as they don't have time to road test and cannot find the fault now (despite me calling them about it and showing Pam). I have never heard of such unprofessionalism in my life!! No, you are not adding further mileage to my car and keeping it on your driveway. Apparently they do this with client vehicles a lot so another reason for potential buyers to be aware.
The fact they do not have time to properly diagnose anything and fix issues is a grave concern.

I am now awaiting delivery of the faulty car back and we are no further forward.

Just to clarify, I want my money back or a different vehicle for the sheer inconvenience you are causing me right now. You have not fixed the issue and I do not want a faulty and unsafe vehicle coming back to us. This is not repairing an evident fault your team saw and I made you aware of.

AVOID! DO NOT BUY FROM HERE!! YOU WILL REGRET IT!!!
***UPDATE*** VW bought the car back to me and have not even repaired it!! Now more of my time wasted in sending it back again.

Great communication from booking to completion. Friendly staff and professional service. Nice experience throughout.

We were fortunate to be looked after by Marcus whose professionalism, knowledge and attention to detail made him a real pleasure to work with and only enhanced our experience of buying from Parkway. Thank you, Marcus!

Easy to book, easy to check in, vehicle ready well within time slot.
Health check results sent early in appointment.

Wow! We received first class customer service at Parkside VW in Northampton this week by Josh Hunt. Josh spent valuable time with us both searching for our ideal perfect car. We also had a test drive to get the real feel of the car design we liked. Josh was amazing and with a professional and dedicated sales technic which made us realise that VW Parkside Northampton is where we would like to purchase our car from in the near future. We very much look forward to Josh funding us our dream car very soon. Thank you very much Josh. Wishing you all the best for your future at Parkside VW.

I had initially sold my car through an alternative auction site, but they started to negotiate the price downward when they arrived to collect the car, after having had a full set of pictures and descriptions. Not Parkway, Tom was straightforward, we discussed the car pictures and agreed a price, which they stuck with on collection. Parkway are reliable, prompt, good communicators and trustworthy buyers.

The great customer service from Olivia and the guys in the car park who parked my car for me as I was struggling. Olivia was very friendly and professional and kept me informed regarding the progress and excepted costs. Thank you so much will definitely use them again and would 100% recommend them.

You have maintained the car for 12 years and the staff are polite and listen

Philip Ahn is the ultimate guy, super friendly and very informative. I did not feel pushed into making any decision and that he was there to help/support me. He created a relaxed environment where car shopping can be extremely stressful. I would recommend him if you are considering looking at a car from Parkway.

I was ready to buy a used 2018 Volkswagen Touareg from this dealer for £25,999. The ad loudly and proudly promised a 12-month warranty. Perfect, right? Just what you want when buying a tech-heavy, V6 German tank.But when it came time to talk paperwork, half of the warranty mysteriously evaporated into thin air. Suddenly, they were only offering 6 months.When I pointed at the advert and said, "But it says 12 months right here," the sales team hit me with the classic Jedi mind trick, refusing to admit that the text they wrote with their own hands actually existed. I didn't realise buying a car from a main VW dealer required bringing a magnifying glass to read the imaginary fine print.If you enjoy a game of hide-and-seek with advertised features, or if you’ve always wanted a premium SUV with half the peace of mind you paid for, this is the place for you! As for me? I decided to drive away before they tried to tell me the car only had two wheels instead of four. Total waste of time.

I was fitted in straight away and the gentleman (I'm really sorry I can't recall his name) who supported me was superb. As a driving instructor I needed my vehicle fixed asap and the chap got me booked in, a temporary car sorted and kept me posted regularly as it was fixed. Absolutely service as it should be. Thank you.

picked up the wife's car on saturday. everything was ready for 9 o clock when we arrived. marcus hunt was spot on as always. car was perfect, cleaned and polished and plenty of fuel. would recommend this garage and marcus hunt in particular. many thanks marcus

Easy drop off. No feedback on my request to check front tyre. No message regarding car being ready and queued at 5.25 to collect car. The health check video recording was poor and audio was not clear. Not a clue what was said. Receptionist very pleasant.