Bonjour, J'ai acheté le parasol Aegis Premium et je suis très satisfait de la qualité de ce produit qui couvre parfaitement ma terrasse. L'éclairage LED intégré est vraiment top. Le socle mobile... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I did a review on 26/07/26. I checked on patioslife list of reviews on trustpilot and i could not find it. I checked on trustpilots "my reviews" and sure enough, it wad listed. But it does not a... Toon meer
Bedrijf heeft geantwoord
Good size umbrella thats fit for purpose, and looks good. Good customer service in terms of communication. However for the cost i would have expected it to be more sturdy and easier to handle. It c... Toon meer
Bedrijf heeft geantwoord
The ordering process was straightforward with multiple choices and colours available. Despite a busy time of year, communication from Mia was excellent, as there was a delay on the parasol I ord... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
N V Bldg, 96 The Quays, Salford M50 3BB United Kingdom, M50 3BB, Salford, Verenigd Koninkrijk
- support@patioslife.uk
- patioslife.uk
3,1
Gemiddeld
48 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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I love my parasol
I love my parasol, excellent quality and easy to use.
26 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Louise,
Thank you for taking the time to share your feedback.
We’re so pleased to hear that you love your parasol and that you’re happy with the quality and ease of use. It’s great to know that the product has met your expectations and is making your outdoor experience more enjoyable.
We truly appreciate your support and kind words. Thank you for choosing Patioslife, and we hope you continue enjoying your parasol in your outdoor space.
Warm regards,
The Patioslife Team
Did not get the umbrella that we…
Did not get the umbrella that we originally ordered as not in stock, so why advertise it if it not available.
We got an alternative which was supposed to be better than the one we ordered, but I am not so sure.
It is also missing a bolt that attaches the canopy to the cantilever arm which make the canopy very unstable
However I will give a 5 star for the excellent after sales support dealing with the issues with the canopy
26 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Clive,
Thank you for taking the time to share your honest feedback with us.
We’re really pleased to hear that our after-sales support team was able to assist you and that you had a positive experience with the support provided. Your recognition means a lot to our team.
We also appreciate you sharing your concerns regarding the original umbrella availability and the missing bolt. Feedback like this is very valuable, and we will continue reviewing our processes to improve product availability information and ensure our customers receive everything they need.
Thank you again for your understanding and support. We’re glad we were able to assist and hope you continue enjoying your umbrella.
Warm regards,
The Patioslife Team
Like others I placed an order last…
Like others I placed an order last Sunday UKP124204 , expecting 3 to 5 days delivery, I have email twice requesting a delivery date - nothing and have tried ringing (it's a mobile number buried in the website) the phone won't connect - so alarm bells are ringing, is this a legitimate company? I just want to know am I going to receive my order? or can I get a refund?
24 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear David,
We’re truly sorry for the delayed response and understand why you feel concerned about your order.
Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we fully understand that this is not an excuse, and we sincerely apologise for the inconvenience and uncertainty this has caused.
Please be assured that we are a legitimate company and we take every customer order seriously. We understand your concerns and will arrange for a professional member of our support team to review your order and contact you as soon as possible to provide an update and address your questions.
Thank you for your patience and for giving us the opportunity to assist you. We sincerely apologise again for the experience you have had.
Warm regards,
The Patioslife Team
Does someone manage to talk to somebody…
Does someone manage to talk to somebody from this useless company? I ordered a pergola and I would like to cancel it but nobody answered my emails. Any number where I can call???
Update: Order #UKP123711
07918123203 . A call would be better to discuss.
19 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Teo,
We’re truly sorry to hear about your concerns and apologise for the frustration caused.
We would like to look into your case and assist you as soon as possible. However, with the information available from this review, we are currently unable to locate your order details.
Could you please kindly provide your order number or the email address used when placing your order? Once we have this information, we will be able to review your case and arrange for our team to get in touch with you as soon as possible.
Thank you for giving us the opportunity to address your concerns. We sincerely apologise again for any inconvenience caused.
Warm regards,
The Patioslife Team
Placed an order on Monday
Placed an order on Monday, once placed was told there would be a delay in delivery, this should have been mentioned before placing an order saying delivery within 3 to 5 days. I have contacted the company twice via email, the only option, and still awaiting a response. Very poor customer service. My order no UKP124347.
20 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Julie,
We’re truly sorry for the delayed response and for the frustration this has caused.
Thank you for providing your order number. We have received your details and will review your case as soon as possible. Our team will get in touch with you shortly to address your concerns and provide further assistance.
We sincerely apologise again for the inconvenience caused and appreciate your patience while we look into this matter.
Warm regards,
The Patioslife Team
This company appeared in all google…
This company appeared in all google searches. The telephone number does not work. They don't tell you an item is out of stock. The communication is the worst. I've been trying to get a refund without any luck. I'm thankful I used a credit card.
I would avoid this company at all costs.
The only response you get is from this page. I think they are using a bot to look like they care. I've provided all of this and you still get zero reply. USE AT PERIL
2 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Justin,
We’re truly sorry to hear about your concerns and apologise for the frustration and disappointment caused.
Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we fully understand that this is not an excuse for providing a less than satisfactory experience, and we sincerely apologise.
We would like to look into your case properly and have our team assist you as soon as possible. However, with the information available from this review, we are currently unable to locate your order details.
Could you please kindly provide your order number or the email address used when placing your order? Once we have this information, we will arrange for a dedicated member of our support team to review your case and get in touch with you as soon as possible.
Thank you for giving us the opportunity to address your concerns. We sincerely apologise again for the inconvenience caused.
Warm regards,
The Patioslife Team
What a scam website/company AVOID /…
What a scam website/company AVOID / AVOID / AVOID/ AVOID. I which I read this comments before. I've purchase on the 17th July a pergola for £1259.10 order number UK124039 after taken a 10% World cup discount (Scam), received an email strait away (AI generated) saying due to surge on demand, the item will be delay. Ive then tried to contact them by phone, and the phone is allways engached, Ive then email them back just to check when I will expect my order and as yet not reply. I wont to cancel my order and guess what, no option id available. I WANT MY MONEY BACK NOW. I will use all media platform and will shame them so everyone can sray away from this scam bags. luckly I've used my credid card
17 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Alvaro,
We’re truly sorry to hear about your concerns and apologise for the frustration and disappointment caused.
Thank you for providing your order number. We have reviewed your case and would like to assist you as quickly as possible. To make sure we can locate all relevant information and provide you with the best possible support, could you please kindly confirm the email address you used when contacting us?
We completely understand your concerns regarding the delay and the lack of updates. We will arrange for a professional member of our customer support team to review your order and get in touch with you as soon as possible to address your questions and concerns.
Thank you for your patience and for giving us the opportunity to look into this matter. We sincerely apologise again for any inconvenience caused.
Warm regards,
The Patioslife Team
Items in stock when ordered but now delayed?
Placed an order for items supposedly in stock and shipped in 3-5 days then once order submitted I got a message saying due to demand there would be delays. I have sent an email asking when I can expect the order (as it is required while we still have a summer!) but no response. Would appreciate some communication please!! Order UKP123503
12 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear SS,
We’re truly sorry to hear about your concerns and understand your frustration regarding the delay and lack of updates.
We sincerely apologise that you have not received the communication you were expecting. Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we understand this is not the level of service we aim to provide, and we are continuously improving our internal processes and strengthening our customer support team to better assist every customer.
We have noted your order details and will arrange for a dedicated member of our support team to review your order status and follow up with you as soon as possible with an update.
Thank you for your patience and for giving us the opportunity to address your concerns.
Warm regards,
The Patioslife Team
Loving our sun lounges and the huge…
Loving our sun lounges and the huge cantilever umbrella is fit for purpose. Easy up and easy down. A great way to assist celebrating our Aussie New Year around the pool.
31 december 2025
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Macca,
Thank you so much for sharing your wonderful feedback with us.
We’re delighted to hear that you’re loving your sun lounges and that your cantilever umbrella has been a great addition to your pool area. It’s fantastic to know that the easy setup and functionality have made it the perfect fit for your outdoor space and celebrations.
We truly appreciate your support and would love to keep your experience on record. If you’re happy to share your order number with us through Trustpilot’s information request, our team would be grateful to have the details and ensure we can continue to provide the best possible support.
Thank you again for choosing Patioslife, and we hope you continue enjoying your outdoor space.
Warm regards,
The Patioslife Team
Avoid avoid avoid
Cheeky cheeky company ordered a shed in may noticed within 2 days was going to be problems so asked for a full refund all I got was emails back saying sorry for delay please allow us to complete order went straight to my bank who refunded,I kept a record of all emails they sent saying shed was held up til end of July they had the cheek to put up false delivery records and sent pictures of a completely different shed in someone else's back garden not even the shed I ordered and tried to pass it off as the shed I had ordered that they had delivered just to get out of the chargeback from my bank cheeky cheeky company avoid and don't give them your money as you will not get what you asked for check the other patioslife profile has nothing but complaints of not getting items and taking ages with refunds
18 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Paul,
We’re very sorry to hear about your concerns and understand how frustrating this experience must have been for you.
We take your feedback seriously and would like the opportunity to review what happened with your order. We are sorry that you felt disappointed with the communication and the resolution process.
Due to a recent significant increase in orders and customer enquiries, our response times have been slower than usual. However, we understand that this does not remove the importance of keeping customers informed and providing timely assistance.
We would like to look into your case further and ensure your concerns are properly reviewed. Could you please kindly share your order number or the email address used when placing the order through Trustpilot’s information request? This will allow our team to locate your details and investigate the matter more efficiently.
Thank you for giving us the opportunity to review your experience.
Warm regards,
The Patioslife Team
STILL NO RESPONSE
STILL NO RESPONSE. I replied via Trustpilot with the information patioslife requested. I still haven't had a response or confirmation. I want to cancel the order but no option to do so on the confirmation email. Tried to call the contact number but it goes dead. THINK BEFORE YOU ORDER ANYTHING FROM THEM THEIR PROMISE OF QUICK DELIVERY IS FALSE
16 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Customer,
We’re very sorry to hear about your concerns and apologise for the delay in getting back to you.
We completely understand your frustration and would like to review your case as soon as possible. However, due to a technical issue with the information request system, we are currently unable to receive the details you submitted through Trustpilot.
Could you please kindly provide your order number directly in your reply here? Once we receive your order details, our team will be able to locate your order and review your enquiry as a priority.
Thank you for your patience and for giving us the opportunity to assist you.
Warm regards,
The Patioslife Team
AVOID THIS SCAM WEBSITE
Like others have fallen victim to this scam website. Had the confirmation email that i should write to them if i needed my order soon (an £800 pergola) so I did. Received an email 2 days later surprisingly telling me the item was out of stock but I could have a much cheaper alternative if i wanted and they'd refund the difference (sure they will). Fortunately purchased through Klarna so will get my money back but AVOID AT ALL COSTS
Edit: order number is #UKP123770.
Patioslife - I don’t want your cheap alternative or a 3% refund to wait several weeks or maybe forever. Stop emailing and cancel my order.
Edit: further update - like other reviewers, I have had several offers of discounts, alternative products etc and have been very clear that I wish to cancel the order, and despite this the order is still open. I'm not sure what the game is here, I will get my money back through Klarna (eventually given how less than helpful Klarna actually is with scams.)
EDIT: The painfully slow back and forth on email has now reached its inevitable conclusion with a phishing request asking for my bank account details because apparently they cannot refund by Klarna - what absolute nonsense. Report to police.
15 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear James,
We’re sorry to hear about your concerns regarding your pergola order.
We understand your frustration, especially when you were expecting the item to be available and were later informed of a stock issue. We would like to look into your case and review what happened to ensure your concerns are properly addressed.
However, we are currently unable to locate your order from the review details alone. Could you please kindly provide your order number or the email address used when placing the order through Trustpilot’s information request?
Once we receive your details, our team will review your order information and get back to you with an update as soon as possible.
Thank you for giving us the opportunity to look into this.
Warm regards,
The Patioslife Team
I am so happy with my purchase the umbrella is perfect.
I am so happy with my purchase the quality is excellent & it was just what I needed to give our pool area some shade, the level of customer service received was great they kept me updated regarding delivery & responded to my questions very quickly. I would recommend patio life.
16 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Customer,
Thank you so much for sharing your wonderful feedback.
We’re delighted to hear that you’re so happy with your umbrella and that it has been the perfect addition to your pool area. It’s great to know that the quality, shade coverage, and overall experience have met your expectations.
We also really appreciate your kind words about our customer service team. Keeping our customers informed and providing helpful support throughout the process is very important to us.
Thank you for recommending Patioslife, and we hope you enjoy your outdoor space for many seasons to come.
Warm regards,
The Patioslife Team
Disappointed from Salford
There seems to be a theme occurring here… I wish I’d read these reviews before placing my order…I’ve emailed daily for an update and all I get is ready silence.
I look forward to reading a generic AI response
Updated response (1) - I’ve emailed the address in the order confirmation email. I’ve not had a bounce back, so it sounds like a you problem.
Updated response (2) - you need to first send an “Information Request” through Trustpilot. I can’t proactively upload my order number unless you've created the request.
Updated response (3) - I’ve emailed the address on your .com and .uk websites and still not heard back.
10 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Andrew,
We’re sorry to hear that you have been feeling disappointed and concerned about your order.
We completely understand that you would like an update, and we would be happy to look into this for you. We have checked our email records, but we currently cannot find any messages matching your details.
Could you please kindly double-check the email address you contacted us from, or provide your order number through Trustpilot’s information request? This will help us locate your case and ensure our team can review it as quickly as possible.
We apologise for any inconvenience and look forward to assisting you.
Warm regards,
The Patioslife Team
I placed a significant order with…
I placed a significant order with Patiolife.uk, which has been paid for in full. Since then I have received no further communication from the company, despite multiple attempts to follow up by both email and telephone. Calls go unanswered and emails receive no response.
This is a completely unacceptable standard of service. I have paid for goods that have not been delivered, and the company has made no effort to explain the delay, provide a revised timeline, or offer a refund. Based on my experience, I believe this pattern of behaviour warrants investigation by the relevant authorities, including Trading Standards, the Advertising Standards Authority and Citizens Advice consumer service, to determine whether other customers have been affected in the same way.
I would urge anyone considering placing an order with this company to proceed with extreme caution.
9 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Brian,
We’re very sorry to read this and understand why you feel frustrated.
After making a significant payment and waiting for your order, you should have received regular communication and a clear update from us. We sincerely apologise that your attempts to contact us by email and phone have not received the response you expected.
Due to a recent significant increase in orders and customer enquiries, our response times have been slower than usual. However, this does not excuse the lack of communication, and we understand the concern this has caused.
We take your order and your concerns seriously. We will arrange for a dedicated support specialist to review your case, including the order status and previous communications, and contact you directly with a clear update.
We’re sorry again for the frustration caused and appreciate the opportunity to look into this properly.
Warm regards,
The Patioslife Team
Extremely Poor Service
#UKP122808 I Ordered and paid but was mislead on delivery times, very poor communication, do not answer emails and no contact telephone, would not recommend ordering from this company
1 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear Claire,
We’re very sorry to read this and understand why you feel disappointed.
You placed your order expecting clearer delivery information, and we’re sorry that the updates you received did not match what you had expected at the time of purchase. We also apologise that your emails were not answered quickly enough. That should not have left you feeling ignored or unsure about your order.
We have noted your order details and will review the communication history carefully. Our team will contact you directly with a clear update and the next steps as soon as possible.
Warm regards,
The Patioslife Team
This is the second review I have…
This is the second review I have written about this dreadful company. Their email responses are all AI generated (some sent in the early hours of the morning), and all they do is offer money off instead of processing my refund of £380, which I have now asked for MULTIPLE TIMES. Still no sign of the money back in my account. Please avoid using Patioslife.uk at all costs (and don't confuse it with Patio-Life.co.uk which is a genuine company doing genuine business as far as I can tell).
10 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear C Raven,
We’re very sorry that you’ve had to come back and leave a second review.
We understand how frustrating it must feel to keep asking for the same issue to be dealt with and not feel that your messages are being properly answered. Our replies should have been clearer, more personal, and more focused on the actual concern you raised.
We will now review your full email history and handle this under one dedicated case, so the previous messages, your request, and any updates are checked together rather than dealt with separately.
If you have not already done so, please also share your order details through Trustpilot’s information request so we can make sure we are matching this review to the correct order and follow up with you directly.
Warm regards,
The Patioslife Team
Appalling service
Appalling service. Very late delivery with no comms until I chased. Very happy to take payment but as soon as it has been completed I get information about delays which the company knew about at the point of order and
is completely against what their delivery states on the website. Still waiting for delivery and updated comms, order date was 28th June with a 3-5 working day delivery. Really frustrating.
Still absolutely no comms from this company despite responding to the below and giving all my details. Chased up to find out when item will arrive as have received no update chased again on the 19th and 22nd July - still no reply
8 juli 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Dear James,
We’re sorry to hear this.
A late delivery is frustrating enough, but we understand that not receiving clear updates along the way makes the experience feel even worse. You should have been kept better informed, and we apologise that our communication was not good enough in this case.
We’d like to look into what happened with your order and follow up properly. If you could share your order details through Trustpilot’s information request, our team will check the delivery history and previous messages as soon as possible.
Warm regards,
The Patioslife Team
Very helpful when we needed a parasol…
Very helpful when we needed a parasol at short notice. The one we wanted wasn’t immediately available but they very quickly found a replacement which we are really happy with.
25 juni 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Hi Rachel,
Thank you for your lovely feedback.
We’re really glad our team could help you quickly when you needed a parasol at short notice. It’s great to hear that the replacement option worked out well and that you’re really happy with it.
Thank you again for choosing Patioslife — we truly appreciate your support.
Warm regards,
Patioslife Customer Support Team
I have a very small decking but cannot…
I have a very small decking but cannot sit in direct sun. We had a concern about if the cantilever parasol would work in such a small area.
The support staff could not have been more helpful and we were in touch numerous times.
Being almost 80years old this was not a straightforward installation. The help that they gave me was above and beyond any normal setup.
Now we have the parasol up and working my wife and I couldn't be happier with the product and despite our small decking is working wonderfully.
I would recommend the product and the management to anyone who is looking for a cantilever parasol in a small area.
28 mei 2026
Review zonder uitnodiging
Antwoord van UK-Patioslife
Hi David,
Thank you so much for such a kind and thoughtful review.
We’re really pleased to hear that the cantilever parasol has worked so well for your smaller decking area, and that you and your wife are now able to enjoy the space comfortably without sitting in direct sun.
It also means a great deal to know that our support team was able to help you through the setup and make the process easier. Your kind words about the service and product are truly appreciated.
Thank you again for your recommendation and for choosing Patioslife. We hope you both enjoy many relaxing moments outdoors with your new parasol.
Warm regards,
Patioslife Customer Support Team
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