PayCargo Reviews 442

good good good

DO NOT DO BUSINESS WITH THIS COMPANY.THEY CAHRGE EXORBITANT FEES AND PROCESS FRAUDULENT TRANSACTIONS ON YOUR ACCOUNT BUT REFUSE TO PROCESS REFUNDS FOR SUCH TRANSACTIONS.
TERRIBLE CUSTOMER SERVICE, SEEM TO HAVE A LACK OF SECUIRTY CONTROLS AND CHARGE OUTRAGEOUS FEES.
I REP[EAT - DO NOT DO BUSINESS WITH THIS COMPANY !!!

I contacted you by phone as I was having trouble navigating your site. Emily assisted me and was super helpful, endlessly polite and kind.
Wonderful employee,

Very good customer service

I had a very positive experience with PayCargo’s customer support team. Juan B was extremely professional, responsive, and helpful throughout the process. He addressed my questions clearly and ensured everything was handled smoothly. It’s always reassuring to receive support from someone who is knowledgeable and genuinely willing to assist. I appreciate the quick response and great service. Thank you, Juan, for the excellent support.

JAIME P. helped me with my order. 10/10 Customer service. This guy needs a raise!!

Juan B helped me with my order. 10/10 Customer service. This guy needs a raise!

Rudy was extremely helpful and called right away to help me with an issue. A+ customer service.

So there was an error when I tried to pay the cargo. Then I called the customer service and Rudy Barro helped me. He was friendly and helpful. Thank you Rudy!

I was working with DeAndre Mathurin and he was so polite and professional when helping me increase our credit line ASAP. He took the time to listen as to why we urgently needed our credit increase ASAP for payment to 3 of your vendors. He made it happen and removed the stress out of the situation. He's definitely a huge asset to PayCargo!

Juan B is very helpful with the issues I'm having.
going out his way to make sure everything is working out.

Great customer service- Juan B is done good work and patient and extremely helpful.
Thank you so much for all your help.

we are a very active forwarder customs broker agent and mostly deal with US funds but we needed to get assistance in our Canadian fund business, RUDY BARRO was the agent with Paycargo that assisted us to familiarize ourselves with our Canadian platform and escalated a request for a limit increase in our Canadian fund operation, Professional, Courteous and effective.

I just got off the phone with Juan B, who assisted us with a refund with no hassles. i was sure i was going to call and be on the phone waiting for forever but no, someone answered right away. Juan your were kind, polite, easy going and helped us resolve our problem within minutes, great work, a pleasure to have spoken with you today.
Cindy L

I had the pleasure of speaking with Juan B. My account was inactive due to internal issue and I was going back and forth with Paycargo for almost 3 weeks. Juan heard my frustration and helped me escalate this situation and it is now active! I appreciate the effort and attention he had provided with this service.

Juan B was very helpful & provided good customer service

Your rep Emily was very helpful and provided me with immediate resolution for my problem.

Juan assisted my team in troubleshooting a clearance fee through PayCargo. He was patient and stayed on the phone until the transaction was completed, ensuring this was processed on his end.

-TJ

The PayCargo Team Support is excellent! Rudy gave me a wonderful and efficient solution to my request. He was extremely fast at finding options and resolving the issue.