spoke briefly on the phone to Dawn Courtney she was great, very informative and listened to me when talking, giving suggestions of what she might think would be best. I am a fiest time buyer so her pa... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I contacted the team at the end of March to arrange additional home insurance on a new property. I lost my husband last year & the pathway has been challenging in relation to the sale of my house... Toon meer
Bedrijf heeft geantwoord
I've contacted Paymentshield a few times as a new customer and each time have had great customer service from them. All problems have been rectified quickly and professionally. I rang again recently t... Toon meer
Bedrijf heeft geantwoord
As a first time renter and a young one as well I was extremely nervous about setting up everything for the new house. Payment shield has made it so easy and explained everything very well. I went ahea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
- Inkomensbescherming verzekering
- Verzekeraar
- Verhuurdersverzekeringsmaatschappij
- Huurdersverzekeringsmaatschappij
Informatie afkomstig van verschillende externe bronnen
Paymentshield work hard to make life easier for their policyholders, especially when life doesn’t go to plan. Paymentshield offer 5 Star Defaqto rated insurance products and partner with cherry picked insurers who provide a claims service centred on keeping families in their homes or getting them back there as quickly as possible.
Contactgegevens
Wight Moss Way, PR8 4HQ, Southport, Verenigd Koninkrijk
- 0345 601 1050
- online.feedback@paymentshield.co.uk
- paymentshield.co.uk
4,9
Uitstekend
8K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everytime I call to make a change or a…
Everytime I call to make a change or a new policy , the staff been always helpful and well trained on my requests.
22 april 2026
Review zonder uitnodiging
spoke briefly on the phone to Dawn…
spoke briefly on the phone to Dawn Courtney she was great, very informative and listened to me when talking, giving suggestions of what she might think would be best. I am a fiest time buyer so her patience was much appreciated. Thank you
22 april 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Prompt answer and efficient
Prompt answer and efficient, courteous service.
22 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good afternoon,
We appreciate you taking the time to share your positive experience. We're happy to hear that you received efficient and courteous service.
Have a super day
Lewis - Paymentshield
Quick and Great Service
Hannah Bowers quickly assisted me with my query and was very clear in communicating so I had no questions left unanswered by the end of our call. Friendly and very helpful. Can't ask for better than that.
20 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good morning,
We appreciate you taking the time to leave us this fantastic review. We're so glad to hear that Hannah was friendly, helpful, and clear in communicating with you, resolving your query quickly.
Have a super day
Lewis - Paymentshield
Dave was great and very helpful
Dave was great and very helpful. He explained everything clearly and patiently and was candid.
21 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good afternoon Sarah,
We appreciate you taking the time to leave us your review. We're so glad to hear that you found Dave so helpful and that he explained everything so clearly.
Have a great evening.
Diana
Paymentshield
Clarify and update Policy
I phoned to get clarification on my policy and to make adjustments prior to my renewal.
Sharron, customer Service Representative, was very helpful and was able to answer my queries and make changes to my policy swiftly. Excellent customer care and put me at ease theoughou.
21 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good afternoon James,
We're happy to hear that Sharon was helpful in clarifying your policy and making adjustments before your renewal.
We appreciate you taking the time to share your comments about receiving excellent customer care!
Have a super evening.
Diana
Paymentshield
Home Insurance
After some initial confusion Helena sorted out my policies and I actually saved some money!
21 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good afternoon Alan,
We appreciate your feedback. We are happy to hear that Helena could clarify your policies and find savings for you. Thank you for sharing your experience.
Have a super day
Lewis - Paymentshield
Excellent service yesterday was so…
Excellent service yesterday was so helpful, kind and help us a lot was so polite and understanding.
20 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good morning Lisa,
We appreciate you sharing your experience We're so glad to hear that you received such helpful and understanding service.
Have a super day
Lewis - Paymentshield
Very efficient and helpful service when…
Very efficient and helpful service when I called in regards to my old contents insurance!
20 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good afternoon Lily,
We're happy to hear that you found our service efficient and helpful when you called about your contents insurance. We appreciate your positive feedback.
Have a super week
Lewis - Paymentshield
Phone was answered quickly and the lady…
Phone was answered quickly and the lady was very helpful.
20 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good afternoon Joanna,
We appreciate you taking the time to leave us a wonderful review. We're so happy to hear that your call was answered promptly and that our agent was helpful.
Have a super week
Lewis - Paymentshield
5 stars for Dawn Courtney
5 stars for Dawn Courtney, made an effort to add her fantastic personality to a 20min call that she made feel more like 5mins,excellent professional and people person,an asset to her company, pay review required in my opinion, onwards and upwards Dawn and thank you again.
16 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good morning Mark,
We're happy to hear that you enjoyed your experience. It's great to know that the call felt both helpful and efficient. We appreciate your positive feedback and thank you for taking the time to share. We will ensure this is passed onto Dawn.
Have a super week
Lewis - Paymentshield
Review of Aimee
Aimee You have done a brilliant job, thank you for helping me. You did an amazing job sorting all of my problem out. You deserve a medal to have put up with me :)
17 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good morning,
We appreciate you sharing your positive experience. We are so glad Aimee could resolve the problem for you, and we appreciate your kind words.
Have a super week
Lewis - Paymentshield
Fantastic ,i was attended to well and…
Fantastic ,i was attended to well and all question answered
17 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good afternoon Margaret,
We're happy to hear that you were attended to well and all your questions were answered. Thank you for your fantastic feedback.
Have a super weekend
Lewis - Paymentshield
Great service and no issues with my…
Great service and no issues with my policy. When I needed to cancel Dawn was really kind and courteous, I’d recommend again
17 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good afternoon Nyasha,
We're happy to hear that you had a great experience and appreciate your kind words regarding the service you received from Dawn. We are grateful for your recommendation and your feedback.
Have a super weekend
Lewis - Paymentshield
Outstanding Team
I contacted the team at the end of March to arrange additional home insurance on a new property.
I lost my husband last year & the pathway has been challenging in relation to the sale of my house.
I had to speak to several members of the team over a few days. On each occasion I was spoken to with professionalism , empathy & understanding of my situation.
I would like to commend Lisa, Elaine, Kayleigh & Kristian for their assistance in guiding me through this.
23 maart 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good afternoon,
We appreciate you sharing your experience during this challenging time. We are so glad that all of the team involved provided professional, empathetic, and understanding support as you arranged insurance for your new property. Thank you for acknowledging their assistance.
Have a super weekend
Lewis - Paymentshield
Customer Service
Many thanks to Dawn for very clear explanations regarding transfer of policy and making the process as simple as possible. Such a calm, reassuring and friendly voice at a moment which can be a bit stressful. A lovely, positive experience!
17 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good afternoon,
We appreciate you taking the time to leave us such positive feedback. We're so happy to hear that the explanations from Dawn were clear and the process was simple. It's great to know that the experience was positive for you.
Have a super weekend
Lewis - Paymentshield
I would have given more stars
I would have given more stars to Dawn if possible.
Professional and very informative.
A joy to speak with thank you.
17 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good afternoon Claire,
We're happy to hear that you had such a positive and informative experience.
It's wonderful to know you enjoyed speaking with Dawn, and we appreciate your kind words regarding awarding more stars!
Have a super weekend.
Diana
Paymentshield
I've contacted Paymentshield a few…
I've contacted Paymentshield a few times as a new customer and each time have had great customer service from them. All problems have been rectified quickly and professionally. I rang again recently to query something on my policy and Dawn was really friendly and helpful, resolving my issue straight away.
13 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good morning Alexandra,
Thank you for taking the time to provide your 5 star feedback.
We're happy to hear that you've had a great customer service experience with Dawn. It's wonderful to know that issues have been resolved quickly and professionally.
Have a super day.
Diana
Paymentshield
Amazing service
Amazing service, highly recommend . Thankyou Dawn!
16 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good morning Sarah,
Thank you for your amazing 5 star feedback.
We appreciate your recommendation and are so glad you had a great experience. Thank you for your positive feedback!
Have a lovely day.
Diana
Paymentshield
Dawn was extremely helpful and helped…
Dawn was extremely helpful and helped us out on short notice :)
16 april 2026
Review zonder uitnodiging
Antwoord van Paymentshield
Good morning Andrew,
We're happy to learn that you received extremely helpful support from Dawn, on short notice.
We appreciate your positive feedback. Have a lovely day.
Kind regards,
Diana
Paymentshield
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.