Pay Per Week Reviews 663

From the lovely Sue who made sure everything was fine down to the lads who delivered & built my bed. I don’t have any complaints at all. Very simple & straight forward, ordered, paid, was given a delivery date then they called to say there was a cancellation would I like my bed before date agreed, of course I said yes, delivery came on time & honestly couldn’t fault anything. I will be using them again.

Had a new bed delivered with care and the men put my bed together in no time at all excellent bed too

I've been a customer with PayPer Week for over 2 years. Had no problems with my flooring other than them ordering way too much so you have to pay more but I made use of the excess so I really wasnt bothered and they dont seal the flooring for you thats down to you. Once I had paid it off I decided to get a new bed. I've had the bed about 11 months and it broke under my 2 year old disabled son!! I sent in all the pictures they asked for, even sent in more when they asked for them to be told its being rejected because it looks like I've damaged it, like "someone standing on it or misused it". I have absolutely not stood on it and I don't even sleep the side it broke. They also said on the phone it would most likely be rejected as it was too close to 12 month warranty date! 12 month warranty means 12 months you'll be warranted for it to not break not almost 12 months. Absolutely gutted, right before Christmas when I can not afford to replace because they're expecting me to keep paying for something I can not use. It's pretty clear now I've looked closer at the wood slats that it's very cheap wood and poorly placed screws. Please anyone looking to go through this company do your research and question everything immediately. If anything goes wrong I haven't found a single review anywhere where someone has said their issues have been resolved and they will absolutely find a way not to refund or replace! Just glad I was putting off ordering a sofa through them until after Christmas because reading through this it seems their sofas are worse than the beds!

First time using pay per week and was a quick and easy process, the sales agent Louise who placed our order and sorted everything out was very helpful and polite

Excellent service which ive received and the time the guys done fitting my bedroom carpet today im so very pleased and had alot off respect from them and the time and effort they out into i would recommend them to anyone thanks so much gary

Our agent, Louise, was lovely. She really helped us to make a decision and was so professional. Couldn’t recommend the company enough!

The vinyl fitting was alright and I’m hopeful it’ll prove to be good quality flooring. However, they ordered far too much which meant I was charged more than necessary. Communication hasn’t been great they ignored my initial messages after the first payment and were slow to respond overall. That said aside from those issues they’re okay at the moment.

Very good bloke was so polite was so chatty

Louise is always polite and helpful

We had Louise visit us today and she is absolutely lovely. Very helpful in helping us choose a sofa and very patient while choosing. Great customer service.

David was really professional and thorough in his explanation. Both myself and my husband were really happy with his service. Great guy.

Bought a sofa and yes it arrived in perfect condition and In less than one week it developed a defect.
Was asked for pictures and as they can see we have a dog blamed him for the stitching coming open.
If the dog had done it there would be teeth marks and more damage than undone stitching.
DO NOT USE THIS COMPANY I URGE YOU GO ELSEWHERE.
They do not care its 8pm and im receiving text messages from the women thay sold it on my personal number.
Ever the professionals.

Very polite, really good at explaining things to me

I picked a carpet for my living room which was quite a thick carpet, it’s costing £730 in total. I had the carpet fit and it is paper thin to the point you can feel things underneath the carpet. After emailing and messaging Iv waited home today for someone to come out and take photos and nobody has been! This company is a scam! I’m paying £730 for a carpet that is paper thin! I would’ve never bought this if I knew it was going to be thinner than my original carpet I had down. Do not use this company. They’ve also told me they will not be taking this carpet up and I still owe the money.

Excellent service friendly and clear on payments highly recommended 👍

Brilliant service! Ordered a new table, delivery was quick and on time. Friendly and helpful sales rep would definitely recommend.

Great company! Jon is so helpful! Hes honestly gone way above and beyond.
Thank you
Leon

Complete joke of a company, we were told by the rep who visited that after paying the deposit and first automatic payment the carpets would be fitted, made the first payment early in order to get them fitted. Two weeks after making the first payment and deposit, still no carpets or any contact from pay per week, I contacted them to be told the carpets were not in stock. Waited another two weeks and still nothing, contacted them again and told them I want to cancel, they said, if I cancel I would not get my money back and this was after paying over £200. Phoned them again one week later, I was told by pay per week to contact the carpet company myself. After speaking with the carpet company they told me my carpets had been sitting in their shop for a while and they had been waiting for pay per week carpets to arrange a fitting date, so I arranged this myself. After arranging my fitting date, almost a week later I was contacted by pay per week, and they mentioned that I still had no fitting date, so I told them I had already arranged it myself with the carpet company. Almost two months after making the deposit and first automatic payment my carpets were fitted. The pay per week office staff were Very rude and unprofessional. Also, a few days after having the carpets fitted, the carpet in the small room had bubbled up. Complete joke.

Great sales rep but the quality of the sofa was unlike anything I’d ever seen. It was hard to sit on, it’s got clear visible bumps on, the cushions have string coming out and it is also a little under sized.

Accepted a return but wouldn’t refund my deposit which I am absolutely entitled too. I’ll be taking it further.