We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

DO NOT START RECEIVING MONEY ON PAYSTACK cause you won't be able to get it out. Their review process moves at a snail's pace and is super intrusive. I don't actually mind that they closed my business... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Paystack has proven they are not ready for the Kenyan market. Disabling accounts without clear communication and withholding funds is not 'innovation'—it’s a lack of professionalism that stifles loca... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I am a software developer based in Kenya. I signed up with Paystack to receive international payments. My business does not appear anywhere on their Acceptable Use Policy prohibited list. I ha... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve been using Paystack for my business, and recently I needed to update my bank accounts (both KES and USD) for payouts. The support team handled my request with so much professionalism. Quick respo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Betalingsdienst

Geschreven door het bedrijf

Over 25,000 businesses in Nigeria use Paystack to collect payments with a modern, secure payment gateway.


Contactgegevens

1,7

Zeer slecht

TrustScore 1.5 uit 5

224 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 67% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Poor service to their customers….

I have been using paystack to process transactions on my website since February 2022, they had it there as an option for E commerce to use their services. Then, by May 2022, they reached out that they were doing reviews and realised my website was E commerce and they said they don’t support E-commerce (physical products) platform. Fast forward, i was using paystack for digital products website, after 3 months again, they reached out that they don’t support remittance websites (when all i had on my website are digital products). They only have good office. They don’t care about your supporting Africans as they said. Do not use paystack if you want peace of mind with receiving payments on your website. They are not scam, but they have too many restrictions (which they won’t tell you before you register or immediately after you register).

1 september 2022
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hi Lukman! Thank you very much for your review of Paystack. We sincerely apologise for the trouble you have faced so far.

Could you please send us an email to support@paystack.com so that we can take a closer look at this and figure out how we can help your business?

Beoordeeld met 1 van de 5 sterren

Please I made a transfer for my…

Please I made a transfer for my passport payment online which paystack gives me a generate account number which was wema bank and I did pay and receive a debit alert and my passport portal said unpaid and I waited for 30 min still unpaid but when I use my ATM to make the payment online its was successful and also was debiterar the second time please how do I get my first debit payment to my bank bank .
These is the recept from new work upperlink (2166179474) and these is the wema generate account 7277731109

10 augustus 2022
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Helo Dorcas, we're sorry to hear about your experience and we'd like to assist. Can you please send us an email at support@paystack.com so we can get more information and assist?

Beoordeeld met 5 van de 5 sterren

Seamless experience

My payments never fail on Paystack and I know that if it does, it won't go through anywhere else. Their support is also very responsive.

21 juli 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

A shame

Paystack must actually be whack considering the bad reviews.. and the fact they answer these bad reviews months after it was posted... They don't care....

10 juni 2022
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hello Amira's Event, we're sorry to hear about your experience with Paystack. Can you be kind enough to let us know what exact issue you're having so we can assist?

Beoordeeld met 1 van de 5 sterren

Please i need your help

Please i need your help, i made a transaction on the 09/05/2022 through paystack to astropay. I didn't get value
for my payment in the amount of N200,000 TWICE total of 400,000 I went to my bank to complain they said no issues with them than I should contact pay stack over a month now they are just stressing me over my money and which I provided proof I didn’t get any value because AstroPay blocked me I never knew they were scam

9 juni 2022
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hello Wale, we're sorry to hear about your experience with astropay. Please send us an email at support@paystack.com and we'd be happy to assist!

Beoordeeld met 1 van de 5 sterren

Don't ever use paystsck

Don't ever use paystsck, they are scammers. Immediately you start getting paid by a lot of customers they will put your accoun payout on hold and start asking unnecessary questions and requesting for more documents about your business. I provided them with all these documents but instead of them giving me my payout they told me to hold on as they are verifying my documents. It's over a month now i still haven't head from them, i cant login into my account. I dont get replies from them anymore. They took my 2500 GH without even refunding my customers.

Scammers scammers

18 maart 2022
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hello Shady, we're sorry to hear your customers haven't received a refund. We processed refunds to all customers on March 15 2022 and they should have received it by now. Please direct any customer yet to receive their refund to email us at support@paystack.com and we'll be happy to assist.

Regarding your business, we're sorry to see you go. However, as a regulated entity, we're required to ensure by our regulators to ensure businesses like yours meet certain requirements which isn't the case with your business. We're happy to work with you if you have a more compliant business in the future.

Beoordeeld met 1 van de 5 sterren

I have been using paystack as a…

I have been using paystack as a merchant for my business. They have just closed my account without any notice. Prior to this they have not even sent me Any comunication to say something is wrong. And now they are refusing to pay me

19 oktober 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Makes my life worse

Behind the Lagos traffic, Paystack is the single thing that causes me the most annoyance, as it never seems to work, and becomes a huge obstacle to paying for things.
There are a number of businesses that I have stopped using because they insist on directly me through this garbage payment gateway. What is wrong with cash or bank transfer?

15 oktober 2021
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hello Miles, we're so sorry to hear about your experience. Most times, these are transactions done via Pay with Transfer and they fail when the wrong amount is sent, or the transfer wasn't made within the specified timeframe. Can you please email us at support@paystack.com so we can look into this issue and advise?

Beoordeeld met 5 van de 5 sterren

Seamless Payments

I have made several payments via Paystack checkout page, and it has continuously been seamless and hassle-free. the one time I had an issue, I got my money back by following the instructions from their customer support agents. I have also integrated Paystack into several WordPress pages and websites, their woo-commerce plugin works exceptionally well.

23 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

As a merchant

As a merchant, the UI is pretty simple and relatable so I experienced little or no issues setting up. Receiving funds sent by my customers is also hitch free.
As a customer, I am sure my card details are safe and making payments to businesses is easy and fast.

23 augustus 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Why not Paystack

As a customer to other Businesses on Paystack, I'm assured my card details are safe.

As a merchant, I use the Paystack's storefront feature and although it needs improvement, I sell seamlessly to my customers without needing to host a website.

23 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Payment experience on Paystack

The payment experience on Paystack is very seamless and fast too. I literally have had no issues whenever I've paid through Paystack. When I have to pay to an IG vendor and I see it's a Paystack payment link, nothing stops me from going right ahead with my payment. Even though these payments involve me entering my card details, there is never a hesitation from me because I know my card information will be secure. I'd recommend Paystack to any business owner anyday, anytime.

21 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent experience

I have used Paystack to make payments to several businesses before and I have never had any issue with them. The one time my payment didn't go through, I got a refund the next day without even reaching out to their support. Because of the trust I had in them, I opened a business account with them and I got my money in my account very early the next day.
They are doing very well and I recommend them especially if you are a business owner.

20 augustus 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

SCAM SCAM SCAM SCAM SCAM

SCAM SCAM SCAM SCAM SCAM
SCAM SCAM SCAM SCAM SCAM
SCAM SCAM SCAM SCAM SCAM
SCAM SCAM SCAM SCAM SCAM

Please do not sign up with these guys, they locked my money away for weeks, no response no what? Over 160k stolen by these guys. If you sign up you are definitely putting you and your business in troubles

PLEASE STAY AWAY FROM THESE SCAMMERS
PLEASE STAY AWAY FROM THESE SCAMMERS
PLEASE STAY AWAY FROM THESE SCAMMERS
PLEASE STAY AWAY FROM THESE SCAMMERS
PLEASE STAY AWAY FROM THESE SCAMMERS
PLEASE STAY AWAY FROM THESE SCAMMERS

18 augustus 2021
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hello Portia, we're sorry to hear about your experience. However, as a regulated entity, there are rules we are required to follow regarding what type of businesses we can onboard on Paystack. The payments your customers made have all been refunded to them.

We wish you all the best and we look forward to doing business with you when you have a business that falls within our Acceptable Use Policy.

Beoordeeld met 1 van de 5 sterren

SCAM ALERT FRAUD COMPANY

SCAM ALERT FRAUD COMPANY
Paystack is a fraud company. They took payments from my customers kept it for weeks and closed my account without any tangible reason. All they care about is the amount they deduct from the payment made to them. DONT SIGN UP FOR PAYSTACK. Use flutterwave or DPO instead. Paystack company is a fraud company. SCAM ALERT BEWARE

11 augustus 2021
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hello Roger, thank you for your feedback! We have looked through past previous conversations and we haven't been able to find any from you. Can you please email us at support@paystack.com so we can look into this?

At Paystack, we only close businesses when they don't meet our Acceptable Use Policy and when we do, all funds are refunded to customers including our commission. We'll be waiting for more information so we can look into what happened here. Thank you.

Beoordeeld met 1 van de 5 sterren

Paystack is a Bad Company Stay Away From Them

Paystack is a bad company soon as things get stable they will be out of business they are worst than anything you can think of.. they are bullies and are worst than Nigeria government and Nigeria problem as a whole... Stay Away From Paystack if Possible

10 augustus 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Useless Company

I informed them my email is been. Used on there service by fraudsters but they were not interested, they must be fraudsters themselves..

Uses customer service.

20 juni 2021
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hello Abz, thank you for your feedback. I've looked through our conversation and it seems that someone used your email while signing up for a business that uses Paystack to receive payments. In cases like this, there's little we can do since the email notifications had already been sent and were done so automatically.

If you're still receiving these emails, I will recommend reaching out to the business where your information is being used directly so they can look into it. Please send us an email at support@paystack.com if you need further help and we'll be happy to assist.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer