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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

DO NOT START RECEIVING MONEY ON PAYSTACK cause you won't be able to get it out. Their review process moves at a snail's pace and is super intrusive. I don't actually mind that they closed my business... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Paystack has proven they are not ready for the Kenyan market. Disabling accounts without clear communication and withholding funds is not 'innovation'—it’s a lack of professionalism that stifles loca... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I am a software developer based in Kenya. I signed up with Paystack to receive international payments. My business does not appear anywhere on their Acceptable Use Policy prohibited list. I ha... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve been using Paystack for my business, and recently I needed to update my bank accounts (both KES and USD) for payouts. The support team handled my request with so much professionalism. Quick respo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Betalingsdienst

Geschreven door het bedrijf

Over 25,000 businesses in Nigeria use Paystack to collect payments with a modern, secure payment gateway.


Contactgegevens

1,7

Zeer slecht

TrustScore 1.5 uit 5

224 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 67% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 1 van de 5 sterren

my worst experience using paystack

first time i used paystack, it was great. received my payment the next day. currently, i'm really annoyed with their service, honestly wished i'd used another provider. a payment of 150k in naira was made to me, till now i haven't received my funds. my bank details is still in review for whatever reason and i needed the money asap, was why i made use of paystack. honestly regretting my decision. contacted customer support, no response. my funds still pending, nothing has been done.

1 december 2022
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hi Alexander! We are so sorry about your experience. We have now completed a review of your business and settled your payouts. We sincerely apologize for the inconvenience the delay caused.

Beoordeeld met 1 van de 5 sterren

Fraud

I have never transacted with a paystack account before. This morning I received a debit alert of N16,000. The only description there was paystack checkout. I have never ever used paystack to transact before

15 november 2022
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hello Opeyemi, thank you for reaching out. When you receive a debit alert that says 'PAYSTACK', this means you made a payment to a business that uses Paystack to receive payments. We have over 80,000 businesses that use Paystack to receive payments and it's not always obvious that you're paying via Paystack as it depends on how the business integrated our service.

Please send us an email at support@paystack.com and we'd be happy to look into this and assist you right away. We sincerely apologize for the confusion

Beoordeeld met 2 van de 5 sterren

I am yet to receive my payout for more…

I am yet to receive my payout for more 7 days now from paystack. All attempt trying to contact support via email prove to be abortive

14 november 2022
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hello Daniel, we're sorry to hear about this. Can you please provide your info via TrustPilot so we can look into this? Thank you

Beoordeeld met 5 van de 5 sterren

Good payments

With Paystack, I always like to pay with my Card, the confirmation process is seamless.
It's also very easy to trust businesses that use Paystack as I'm certain that my payments are made to legitimate businesses and I would get value for my money. Again, their support team is quite responsive and helpful in the event of any troubles experienced

30 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Swift payments

I'm happy that I'm able to receive payments from customers all around the world effortlessly. Especially being able to receive dollars directly in my USD account. Thank you Paystack

31 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easily receive USD payments

This is one of the best platforms to receive USD payments from your customers. You can easily receive USD into your Dom account if your customer has an international card.

I also had a payment issue and I reached out to them and they asked me for some details, which I did. They traced the payment and told me a refund has been made to me. I checked my account and found my money.

5 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

BEST PAYMENT PLATFORM

I used this payment platform to pay for my internet subscription and it's the most reliable among all the payment platforms the internet provider uses.

They even send you a receipt when your payment is successful.

30 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Reliable and Trusted.

Reliable and Trusted.
I haven't had any reason to complain about Paystack. I really appreciate how dependable, efficient, trustworthy, and quick their service is.

I never hesitate to enter my credit card information because I know it's completely secure, especially for flight bookings.

Customer service is top-notch in the resolution of complaints and looking for seamless payment (Use Paystack).

26 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely payment experience

My experience on Paystack has been great so far. I've used the platform to make payments for the shoes and accessories I got from online stores. It was a seamless transaction, and I got a receipt immediately as payment confirmation.

25 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

One of my Favorite Payment gateway in Nigeria.

I buy my electricity units and book my flights online using Paystack as the payment gateway. Every payment done for over a year now has been initiated and completed with zero hitch. I have never experienced any headache from using their service and they never fail to send my transaction receipt. Service is definitely topnotch.

9 oktober 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Thank you guys for letting us know that Paystack is a Scam.

Thank you guys for giving us tips about this Paystack Company. I was about to open an account for my online Freelancing Business. I don't want my Freelancers not to trust me. I will stop the process now.
Thank you everyone for sharing your experience with Paystack with us.

Regards.
South Africa

31 oktober 2022
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hello Patience, thank you for your feedback and we're sad to see you wouldn't be moving forward with us. I can assure you, however, that Paystack isn't a scam and we do provide genuine, reliable services for hundreds of thousands of businesses using us across South Africa and other African countries. You can see https://paystack.com/gh/wall-of-love?q=/wall-of-love to see what some of our users experience with Paystack. We'd be glad to have you onboard if you change your mind.

Beoordeeld met 1 van de 5 sterren

I just got completely scammed by this PAYSTACK FRAUDSTERS

I just got completely scammed by this company. Here's the full story:

A few days ago, I changed some NGN for USD from a local BDC (Bureau de Change) at the rate of NGN775/USD. Made an exchange of USD60.00. Deposited the amount to my card.

A few days later I realized I hadn't subscribed my Swift Wifi as it was expiring a day later. The sum of my subscription in Naira is NGN12,790.00. Surprisingly I go to do an online subscription for my wifi on Swift's website and realized that the MasterCard payment option has been replaced with Paystack.

I gave it a try and boooom! My dollar account read USD28.16.

Whaaaatttttt! I do a quick calculation and realized I was charged USD31.84. I decided to do some more calculation to find the rate at which my dollar was exchanged for in Naira. (NGN12,790/USD31.84) = NGN401.7/USD. No freaking way.......... That means at "normal" rate which is my banks official rate of NGN490/USD, Paystack should have charged me USD26.2.

Paystack literally exchanged my dollar for a price even smaller than the CBNs (Central Bank of Nigeria) rate at the time of my writing this 30/10/2022 @437.16.

Blooodddyyyy company. I have no freaking idea if Swift are on this too. I'll take it up with them later. But for now...plllsssssssssssssss PAYSTACK is a sshitttttttttt company filled and infested with corruption and fraud.

30 oktober 2022
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hello Promise, we're sorry to hear about your ordeal. It must indeed be frustrating to see a charge that is much higher than what you expected when you made the payment.

We'd like to clarify, however, that neither Paystack nor Swift determines the conversion rate for the payment. In this case, Paystack requested exactly N12,790 from your bank and this is what the bank sent when your payment was approved. We have no visibility into how much you're charged on your end as this is handled by your bank (who sometimes add an additional charge for the service). I hope this clarifies

Beoordeeld met 1 van de 5 sterren

Poor service

This is making the third time I'm losing money by paying with paystack. Very poor service and I've never been refunded!

16 september 2022
Review zonder uitnodiging
Logo Paystack

Antwoord van Paystack

Hi Lala! We're deeply sorry about the trouble you've faced trying to make a payment.

Could you please send an email to support@paystack.com with some more information about this? That way, a member of the team can look into your payment attempt, and work towards a solution.

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