Alex at PayStream was excellent during our 15 minute conversation. I had a series of questions relating to holiday pay, pension schemes and my net salary and he answered each and every one of them... Toon meer
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It was a really informative and interactive with the Portal, helping me be prepared for business. I know I have a knowledgable team at the end of the phone at any point with proactive follow ups also... Toon meer
Bedrijf heeft geantwoord
Really personable. Information given was clear, thorough and on point. Addressed any concerns and was able to answer all questions. The follow up email was delivered as promised…Great customer serv... Toon meer
Bedrijf heeft geantwoord
Kayleigh C was polite, professional with a good telephone manner. She explained everything very clearly, asking if things were understood before moving on She clearly knew what she was talking about... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over PayStream
Geschreven door het bedrijf
We’re a leading umbrella company and provider of accountancy, tax, candidate screening and international payroll services services to both contractors and recruitment agencies. From the moment you sign up, you can expect nothing less than outstanding service, sound advice and straight-talking answers to your questions from a company that's run by qualified accountants.
Here are ten reasons why choosing PayStream makes Perfect Sense to contractors…
1. Brilliant customer service matters to us. A lot. We're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We've also been voted Best Umbrella Company (three times overall), Best Contractor Accountancy (six times overall), Best Verification & Screening Provider (three times overall for our Candidate Screening service) and Best Contractor Innovation (for our IR35 Comply review service) in The Contracting Awards over the years.
2. We're run by qualified accountants, meaning we're are always on top of industry legislation changes, ensuring that you are in the right service for your circumstance.
3. We've created our own suite of slick, efficient and user-friendly online tools that have been designed to make your life easier, and are constantly being updated by our in-house development team.
4. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors and HMRC to ensure you get the best and most compliant solutions in the market.
5. Our contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.
6. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 250 and counting. Our umbrella employees can also take advantage of our salary sacrifice scheme, saving them £100s each month in both PAYE and NI contributions whilst growing their private pension.
7. We offer every type of accounting and payroll service you'll ever need as a contractor. So you can keep your pay hassle-free however your career develops.
8. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.
Here are ten reasons why choosing PayStream makes Perfect Sense to contractors…
1. Brilliant customer service matters to us. A lot. We're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We've also been voted Best Umbrella Company (three times overall), Best Contractor Accountancy (six times overall), Best Verification & Screening Provider (three times overall for our Candidate Screening service) and Best Contractor Innovation (for our IR35 Comply review service) in The Contracting Awards over the years.
2. We're run by qualified accountants, meaning we're are always on top of industry legislation changes, ensuring that you are in the right service for your circumstance.
3. We've created our own suite of slick, efficient and user-friendly online tools that have been designed to make your life easier, and are constantly being updated by our in-house development team.
4. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors and HMRC to ensure you get the best and most compliant solutions in the market.
5. Our contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.
6. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 250 and counting. Our umbrella employees can also take advantage of our salary sacrifice scheme, saving them £100s each month in both PAYE and NI contributions whilst growing their private pension.
7. We offer every type of accounting and payroll service you'll ever need as a contractor. So you can keep your pay hassle-free however your career develops.
8. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.
PayStream
Geschreven door het bedrijf
- Voted the UK's Best Umbrella Company & Contractor Accountant
- PayStream have been named both the UK's Best Umbrella Company & Contractor Accountant by an independent panel of judges at The Contracting Awards. Our aim, as a business, is to be the best provider of accountancy and payroll services in our market and these awards are proof that we are well on the way to achieving our goal.
Contactgegevens
Mansion House, Manchester Road, WA14 4RW, Altrincham, Verenigd Koninkrijk
- 0161 929 6000
- info@paystream.co.uk
- paystream.co.uk
4,8
Uitstekend
5K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Gaslight by Paystream customer services…
Gaslight by Paystream customer services team saying that it is for me to resolve with my bank why my 2 wages have not been credited to my account from their bank.
Called multiple times and they have cut the call.
Asked repeatedly for their policy and procedures for failed payments, nothing.
Steer clear of Paystream, absolutely unacceptable and unprofessional.
Update back to PayStream response.
I was contacted by the Team Leader and still absolutely useless. Continues to not provide the requested information, still cannot seem to get my contact details correct. I have had to send different account details of a family member just to get a payment. And still being told Barclays have not processed the previous payment.
Never mind that I have bills to pay and am now owed 2.5 weeks money.
STAY AWAY FROM PAYSTREAM if you want to be paid on time and not gaslight about it being your fault.
2 oktober 2026
Review zonder uitnodiging
Antwoord van PayStream
Hi Tina, We’re sorry to read your review and understand how frustrating this situation has been.
We understand that you’ve been in discussion with senior management within our Contractor Care Team. They’ve confirmed this is a banking issue, which remains under investigation.
In the meantime, we’ve processed an additional payment to you while the investigation continues.
- The PayStream Team.
Great customer care
Great customer care, initially a well organised Company.
Look forward to a long and positive relationship.
2 oktober 2026
Antwoord van PayStream
Thank you Francis, we really appreciate the excellent feedback for our umbrella company.
The PayStream Team.
Really thorough, friendly and helpful
Really thorough, friendly and helpful and put me at ease enagaging with an umbrella company for the first time.
2 oktober 2026
Review zonder uitnodiging
Antwoord van PayStream
Thank you Tom, we are so pleased to hear how friendly and helpful the team has been.
- The PayStream Team.
excellent service
Have used PayStream for my Ltd company since 2021. Service has always been great especially the annual accounts review with Luke who is very knowledgeable and helpful.
2 oktober 2026
Review zonder uitnodiging
Antwoord van PayStream
Thank you for the excellent review for our accountancy services and are pleased to hear how helpful and knowledgeable the team has been.
- The PayStream Team.
The onboarding has been quite…
The onboarding has been quite straightforward with staff that know what they are doing
30 september 2026
Antwoord van PayStream
Thank you for the excellent review, we are so happy to hear how straightforward and helpful the team has been.
- The PayStream Team.
Very efficient and thorough service.
29 september 2026
Antwoord van PayStream
Thank you Chris, we are so happy to hear how efficient the team has been.
- The PayStream Team.
I do not want the third party service company that paystream use
The service company paystream succeed in satisfying subcontractors needs dealing with payments, tax accounts & expenses as well. They have to cope/deal with Employment Agencies who, themselves use other third party suppliers to do timesheet accounting and pay systems sometimes authorised by the End client. Each firm needs a secure account, personal details and passwords. Counting the actual end client for whom the subcontractor is working that makes multiple different companies and computer systems dealing with one employment contract. Modern life is so complex.
28 september 2026
Antwoord van PayStream
Hi Andrew, we understand a Contractor Care team lead has been in touch to clarify that Paystream does not require you to use an additional system to log your expenses or timesheets outside of the Paystream Portal or App. If you require any further information please call us back on 0161 929 6000
- The PayStream Team.
Verry good ppl.friendly verry helpfull
1 oktober 2026
Antwoord van PayStream
Thank you for the excellent review, it's great to hear how helpful and friendly the team has been.
- The PayStream Team.
Paystream made the effort to contact me…
Paystream made the effort to contact me by phone and talk through the options.
1 oktober 2026
Antwoord van PayStream
Thank you Kathleen, we really appreciate the kind words about our umbrella company.
- The PayStream Team.
Good Customer Service Experience
Very polite, helpful and informative in getting me set up and explaining all the details I need to know having registered with them.
Very informed and able to field all the questions I had during this initial engagement.
30 september 2026
Review zonder uitnodiging
Antwoord van PayStream
Thank you for your kind words, we really appreciate the excellent review and are happy to hear how polite and informative the team has been.
- The PayStream Team.
Operative had great communication skills
28 september 2026
Review zonder uitnodiging
Antwoord van PayStream
Thanks for the great review Michael, we really appreciate your kind words.
- The PayStream Team.
Antwoord van PayStream
Thank you for the excellent review we are so happy to hear how clear and simple the team has been.
- The PayStream Team.
Very friendly and helpful
28 september 2026
Review zonder uitnodiging
Antwoord van PayStream
Thank you for the excellent review, we are so happy to hear how friendly and helpful the team has been.
- The PayStream Team.
New Paystream User
I've recently signed up to use Paystream, and the whole process was simple and their people supported me through every step.
23 september 2026
Antwoord van PayStream
Thank you Chris, we really appreciate the excellent review and are happy to hear how great your experience has been with our umbrella company.
- The PayStream Team.
Kirsty Was Great 👌
Kirsty was great! Very profressional, spoke with a clear tone & was very knowledgeable in terms of answering the questions I had. Many thanks
28 september 2026
Review zonder uitnodiging
Antwoord van PayStream
Thank you Tunde, we are so pleased to hear the team has been so knowledgeable and professional and will be sure to pass on your kind words.
- The PayStream Team.
Antwoord van PayStream
Thank you John, we are so pleased to hear the team has been so professional and friendly.
- The PayStream Team.
As per the other 1-star review
As per the other 1-star review, Paystream seem incapable of processing anything else other than standard payroll. Their biggest failing is the reimbursement of legitimate expenses, as per HMRC guidelines, by creating T&C's undisclosed and prohibitive limits over and above those of the HMRC. Furthermore, to-date they have not reimbursed my client for the denied expenses pre-paid by my client.
The communication is also non-existent, requiring contact from me to query shortfalls in multiple expected expenses reimbursements.
26 september 2026
Review zonder uitnodiging
Antwoord van PayStream
Hi Phil, we’re sorry to read your review. At PayStream, we pride ourselves on being a fully compliant umbrella company, and as such, there are certain policies that PayStream have put into place to ensure that HMRC guidance is being followed in regards to processing expenses.
We understand a Contractor Care team leader has tried to contact you regarding your review and to resolve any issues you may have experienced. If there is any further assistance you do require with this, please do not hesitate to get back in touch with them directly.
- The PayStream Team.
Antwoord van PayStream
Thank you for the 5 stars, we really appreciate the kind words about the team and will be sure to pass them on!
- The PayStream Team.
Very clear and active communication
Very clear and active communication. Has been a great experience so far.
23 september 2026
Antwoord van PayStream
Thank you for the excellent review, we are so pleased to hear how great your experience has been with our umbrella company.
- The PayStream Team.
Great clear communication
Great clear communication, offered a-lot of guidance and support when required. very friendly staff.
25 september 2026
Review zonder uitnodiging
Antwoord van PayStream
Thank you for the excellent review Tyler, we are so happy to hear how clear and friendly the team has been.
- The PayStream Team.
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