PayStream Reviews 

Customer service is great. Benjamin explained all the information clearly so i understood and was able to provide the amazing service!

friendly and helpful throughout in taking me through the process and answering my questions

I have been with Paystream for some time and the whole team are always polite, friendly, and helpful.
The team action my requests as swiftly as they can.
I can rely on them to accommodate my, rather unique, situation and ensure everything is in place as it needs to be.
I would highly recommend them to anyone needing Umbrella services!

I have tried many payment providers in the past, but I can honestly say that none have been :- As easy to talk to, as clear with fees and payments and none previously have allowed SIPP payments. Would wholeheartedly recommend.

Thorough, friendly, had no issues.

Smooth experience, prompt customer service.

Paystream used to be great however, more recently I have found they’re careless as an umbrella company for contractors. When you change contracts, as contractors often do, they mess up and have you down as doing two contracts resulting being placed on an emergency tax code by HMRC, when in reality one contract has concluded and you’ve started a new contract. I’ve had this happen a few times now despite me updating Paystream. I have also had them allocate wages to the incorrect tax week and then ask me to repay money?? to correct their payroll errors. In reality they simply need to realign the payment date FPS with the tax month. Most payroll systems have correction features that automatically fix the tax weeks and submit the correct data to HMRC. Avoid at all cost would be my advice and use a competent umbrella company. With Paystream you end up having to constantly review your pay NI/Tax deductions. I don't know how they are FCSA accredited as compliance isn't Paystream forte is my experience of them.

Millie has been amazing. She was super helpful and managed to get everything sorted within matters of time.

Very helpful

Benjamin was great explained everything clearly and gave solid advice. He also made sure everything was understood and gave me a chance to ask any questions I had too.

It was a standard caller. The person i spoke to seemed to have a good knowlege

Paystream were excellent during my time as a contractor (I'm now in a permanent role). Great service. Simple, clear and extremely helpful. If I go back to being a contractor, I will use Paystream.

PayStream staff are always very quick and efficient in their service, with a clear and transparent offering. Their support team is also consistently responsive and helpful. A reliable and straightforward experience overall.

The Team were most helpful throughout the on-boarding process, highly recommended level of Customer service. Thank you to you all .

Good service, smart APP, customer service good helpful and accessible; would recommend to others.

The guidance was very helpful and that is the reason I would rate full stars.

Ciaran is very knowledgeable, very helpful and very friendly and gave very clear explanation.

PayStream team is very professional as they walked me through the process and provided me with take home figures based on various options including & excluding salary sacrifice and all the benefits and the costs associated with umbrella coverage. Just one call was sufficient for me to have all the necessary information to make the decision to sign up with PayStream.