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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I went through the whole setup experience, multiple times explaining that I sold to US & english speaking markets. Submitted all the documents, paid a $250 fee to setup, and only immediately after pa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Customer for several months, thousands of card payments with no issue. Since 29 September, 100% of our Visa and MasterCard payments are declined, with no change on our side. Only Apple Pay works... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Paid SR 1,150 setup fee on the 7th July, its now 21st July and still no reply regarding my account. Sent several e-mails, no reply. Highly unprofessional company. Extremely poor and slow customer ser... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

كان معي حساب مفتوح عندهم من اول والان يطلبوني ٥ الاف زياده بحجة ننقل حسابك الى النظام الجديد افتراءا وكذبا رسوم الخــــدمة في PayTabs: رسوم التأسيس: 2,000 ريال رسوم الشهرية: 75 ريال.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Betalingsdienst
  2. ook in
  3. Niet-bancaire financiële diensten

Geschreven door het bedrijf

PayTabs is a payments infrastructure company providing exceptional solutions that are simple, secure, and scalable to drive local commerce and power financial inclusion across the region. The company was founded by Saudi entrepreneur Abdulaziz Al Jouf. Having processed the first live payment gateway transaction in 2014, today PayTabs processes transactions in multiple currencies and markets, swiftly and securely. By providing the infrastructure for B2B payment solutions, including digital invoicing for businesses, QR code, social media payments, point of sale and switching platforms, PayTabs facilitates seamless e-commerce and social commerce solutions for merchants, super merchants and governments. For over a decade, PayTabs has custom built and exported a full stack of game changing solutions. These include mobile applications, hospitality, governmental, education, airline, travel, transport, and biller solutions, to interlink the multi-billion-dollar enterprise market chain in the region. In 2021, PayTabs launched PT Touch, ( also known as MEPS FAST in Jordan) the first soft POS solution in the MENA market to transform smart phones into merchant point of sale (POS) terminals. In 2022, PayTabs made a leapfrog move to pioneer next generation payments, by launching its home owned, globally validated unified payments and orchestration platform. PayTabs unified payment processing orchestration enables governments and large-scale originations to become independent payment platforms to serve their industries. In 2022, the company acquired Türkiye’s social commerce platform Paymes to complement its existing retail portfolio. In early 2023, PayTabs received payment gateway certification from Saudi Payments. By end of 2023, PayTabs was awarded MENA’s Best Merchant Solution and the glowing recognition of Fintech Company of the year. In October 2024, PayTabs was named top 100 companies in fintech, globally. PayTabs has dedicated offices in Saudi Arabia and UAE and presence in other locales including Jordan, Turkiye, and Egypt. The company is an equal opportunities employer. More milestones on: https://site.paytabs.com/en/


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

288 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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2,5

Alle reviews

(288)

19 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The chance to write for Paytabs

Writing for Paytabs was a real treat. Everyone who wants to write for them should give it a shot because the experience is smoother than you could have ever imagined!

13 mei 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you very much Matt. We are honored to have you on our blog team. Thank you for all the valuable and useful information you provided to PayTabs customers, and we hope to extend this partnership.

Beoordeeld met 5 van de 5 sterren

customer

i haven't personally done any business with them but there is a customer support guy there named Abdelaziz Elrayes and he is fantastic at his job. i hope the company gives him a raise

25 april 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

We are glad to hear from you such a nice review. We will pass these positive words to Abdelaziz. Wish you a success business with PayTabs.

Beoordeeld met 4 van de 5 sterren

Good staff

The process take some time but at the end all problems solved
Rony do very good job in communicating with us and solving any problems thank you Rony

17 april 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for taking the time to provide positive feedback on our services.
We are glad to hear that everything working well now.

Beoordeeld met 5 van de 5 sterren

Glad to deal with paytabs specially…

Glad to deal with paytabs specially with Mr. Rony he’s very careful, following my registration day by day, hardworker.
God bless him and all paytabs team

3 april 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

We are glad to hear from you such a nice review. We will pass these positive words to Rony. Wish you a success business with PayTabs. Thank you for you time

Beoordeeld met 5 van de 5 sterren

Rony is a Godsend

Rony is a Godsend

this guy
he kept contacting me almost daily to remind me about the emails I was too busy to respond to or even sometimes just forgot about
he kept helping me and guiding me whenever I sent wrong documents or missing info

actually, I heard a lot of bad rep about paytabs but from the CS I experienced I don't know why people are so upset

honestly one of the best and most professional customer service I've had in a long time

thank you rony and thank you paytabs

22 maart 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

We are delighted to read your review. It motivates us to do more and better. Thank you for taking time out of your busy day to leave us positive words and kind feedback. Have passed on your good wishes to Rony as well. Thank you again and we wish you much success.

Beoordeeld met 1 van de 5 sterren

TERMINATED SERVICE

Terminated the paytabs service. Bad experience - no Customer Service that you can call/talk in case you need immediate assistance (need to schedule), or Paytabs prefer to get in touch via email & reply within 24 hours. However, got better a much payment option - with no headache at all (Not with Paytabs).

9 maart 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

We are sorry to hear about your experience with us. We always aim to provide the highest levels of customer satisfaction. Please do let us know if we can change your perception in any way by reaching out to us at https://site.paytabs.com/en/contact/ and raising a complaint. We would be happy to listen to your concerns and serve you better.

Beoordeeld met 1 van de 5 sterren

The worst company which I even couldn't…

The worst company which I even couldn't work. your Dubai office was really bad we waited for over 2 months but you didn't even turned back to us they always was saying all documentation etc is okay we will open for you but after 2 months I took my documents back and closed this thing
Edit: Thanks but I don't need help anymore I made a deal with MyFatoorah and it's working well.

7 maart 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

We are extremely sad to hear of your experience with us. This is definitely not how we like to treat our customers. Please if we can help you out in any way, do reach out to us. Please also feel free to escalate your issue as a complaint here - https://site.paytabs.com/en/contact/ so we can learn from it and do better.

Beoordeeld met 5 van de 5 sterren

Great onboarding Service

Great onboarding Service

Easy to deal with and fast responding to any concerns.

6 maart 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for taking the time to provide positive feedback on our services. Your comments help us to do more, and do better with every customer that we serve. We wish you the best.

Beoordeeld met 5 van de 5 sterren

The best customer service period !

Rony was very supportive and fast in dealing with all inquiries. He guided me through the process and all the requirements. Also, he was very fast in responding. I am really satisfied with the service that has been provided by pay tabs. And highly recommend utilizing their payment services. Thanks Paytabs and thanks Rony for your service !

15 februari 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for taking the time to provide positive feedback on our services. Your comments help us to do more, and do better with every customer that we serve. We wish you the best.

Beoordeeld met 5 van de 5 sterren

Rony was very helpful

Rony was very helpful, proactive, get things done in faster way.

Thanks a lot for the great customer service

26 januari 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for taking the time to provide positive feedback on our services. We wish you the best for 2022.

Beoordeeld met 4 van de 5 sterren

Support is fast and responsive

Support team have immediate response for any inquiry we send by email

19 januari 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for taking the time to provide positive feedback on our services. We wish you the best for 2022.

Beoordeeld met 5 van de 5 sterren

So thankful for MR Hesham Ramadan ( CS…

So thankful for MR Hesham Ramadan ( CS Team Egypt)
for his great fast accurate outstanding support and efforts for our Merchants in ValU .

13 januari 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for taking the time to appreciate Hesham's support. All good wishes from us to you, for 2022.

Beoordeeld met 5 van de 5 sterren

Clear Process

The great thing about Paytabs is the process is clear, the onboarding is easy and the account management is very active and helpful

12 januari 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for taking the time to provide positive feedback on our services. We wish you the best for 2022.

Beoordeeld met 5 van de 5 sterren

Amazing customer service and Mr Rony…

Amazing customer service and Mr Rony was so helpful

9 januari 2022
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Best wishes for 2022 from the team at PayTabs. Thank you for your kind review about Rony which will motivate him and us to serve you better.

Beoordeeld met 3 van de 5 sterren

Problem paying in 3 different…

Problem paying in 3 different occasions, using cards that usually work fine for international transactions.

Very bad experience. Error messages give no information, just "Transaction not complete", and the attempted transaction does not show for any of the banks I tried.

After reaching to customer support they helped me saying the my cards didn't support 3D Secure. It would be better to have this message on the first error message. It would save everyone's time. After that I updated my review from 1 to 3 stars. To get to 5 stars they could update the error message and also put a link to talk directly to support after error.

19 november 2021
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

We regret inconvenience caused to you in this matter. Please provide your contact details or reach out to complaints@paytabs.com so we can help resolve your concern ASAP. We would really like to help.

Thank you for the clarification on your pain-point and the solutions. It's being investigated and a fix will be applied at the soonest.

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