Pense Reviews 220

Great service from start to finish
Kept me informed & up to date with any progress in my application,my contact Lauren was very helpfull

Very satisfied with the service I received from Pence in regard to setting up an annuity pension for me. I was pleased with how quick the process was and
Liv Carey regularly kept me up to date with how things were proceeding.

I am very pleased with the service from Pense, which exceeded my expectations at every stage.
Kirk Yeomann was extremely diligent in understanding my requirements, offering a range of relevant options, providing clear advice, and outlining the full process for transferring my pension and arranging the annuity.

Lauren Burfield and Liv Carey were equally impressive — reliable, proactive, and consistently keeping me updated on the progress of my application and obtaining compensation for delays in processing the application from the annuity provider. Their communication made the entire experience smooth and stress‑free.

Based on my experience, I can confidently recommend Pense to anyone looking for knowledgeable guidance and excellent service.

Pense have been extremely helpful in dealing with my pensions. Ross and Lauren
guided me through the hole process from start to finish. I would have no hesitation in using them again.

Very helpful

I was assisting my brother in getting an annuity sorted, with his retirement approaching. I contacted a number of annuity brokers, but opted for Pense following my correspondence by email and phone with Kirk. He was excellent and reassuring, made the process as simple as possible, where others were putting obstacles in our way (as I was doing most of the 'talking' etc on my brother's behalf, it could have been complicated). Once we agreed on a provider, based on best annuity rate, Kirk passed me on to Liv, who metaphorically held our hands from that point on until the annuity funds arrived in my brother's account. Regular email contact (at least weekly), plus prompt responses to our queries, kept us reassured at all times. Nothing seemed too much trouble for Liv or Kirk. The whole process from accepting the quote to receiving the funds took around 7 weeks, well within expected timescales given. I wouldn't hesitate to use them again and recommend them to anyone in need of such services.

I was pleased with the attention to detail in every aspect of my pension transfer. My options were made clear and were succinctly explained by James Allott. Liv Carey kept me updated throughout the process.””
I would have no hesitation to recommend Pense to anyone looking to make investments.

It was reassuring and helpful to liaise with the same person to help and guide you through some of the hurdles in front of you . Any questions i put forward which were a few , were answered very quickly .
So a big thank you to Liv and Kris for their advice and help .

Had always been a bit sceptical about financial advisors, but I had to use one to set up a annuity policy. Kirk Yeomans from Pence arranged a phone consultation and I will be forever grateful. He talked me through all my options, advised me on my tax implications which helped me make an informed decision, he kept me informed about the different providers and dealt with the transfer of my pension pot getting me exactly what I needed.

I used Pence to find an annuity for me. Very helpful and efficient and good helpful advice

Professional, prompt and courteous.

I have never been one for writing reviews but on this occasion, I had to break the habit of a lifetime. Pense were first class, from the moment I called them to the start of my annuity, the team have kept me informed every step of the way. Special mention to Kirk for his advice, and to Lauren and Liv who provided regular updates. I would have no hesitation in recommending Pense to friends and family.

The whole Pense team were very efficient.

I was very happy through out the smooth quick process.

If anyone was on holiday someone else picked up the messaging seamlessly.

I would not hesitate in recommending them

From the start the advisors chased my pension providers for details on the type of pension I held .. chasing regularly for updates

Used Pense twice now for both the small pensions I have. Kirk was excellent and explained everything so even i could understand.
Both went very smoothly with no hiccups in double quick time too.
I wouldn't hesitate to recommend Pense. All the staff are incredibly efficient and kept me informed
weekly throughout the process.
All in all excellent service, I would highly recommend.

Another con trying to get your details whilst pretending offer free advice

I’ve been very impressed with Pense from my initial contact and subsequent interactions. The staff have been wonderful, pleasant supportive and professional. Any questions or information requests were dealt with promptly and efficiently.

Friendly knowledgeable team that offer a professional service. Initial consultation was friendly and helpful, reviewing my options and agreeing the way forward. They were then able to secure an annuity quote above my expectations and then followed through getting the policy in place and the funds transfer in in a very professional and timely manner. Regular updates on progress all the way through and very happy with the end result.

From the very first phone call chat about what was best for my personal circumstances to the very last details the service was the best I've ever had
Thank you

Since I started dealing with Pense arranging my Annuity policy, I have found the team very capable and fairly quick at dealing with any issues that arose. The girls Chloe,Amber, Lauren and Liv have all been very helpful and kept in contact regularly with me during the transfer process. I would highly recommend Pense to sort your pension out