Pentabase Reviews 188

Always very helpful, the results are on time .
I had no essue at all.

Professional, courteous and speedy service

Perfect, relaxed, organized and fast service.
You can choose from a large selection of tests according your needs. Spitting PCR test was something I couldn't find in Copenhagen. Amazing.

Wonderful experience with Pentabase!
I went by their clinic in Odense without booking a time slot in advance. I was seen straight away, tested and received the results and travel certificate by the promised time. Ulf the CEO is also very kind and attentive to any questions/issues that may arise.
I highly recommend Pentabase!

Behagelig oplevelse, super professionelle og imødekommende ansatte og verdens bedste laborant til blodprøvetagning!!!

I have been at Pentabase several times and always happy with the professionalism of the team and respect of timing.
Thanks to all

Even though I was due to 14.00 , and since there were on one else , I could be tested earlier . The nice and smiley girl was very kind and gentle. Thank you.

God service! Kan varmt anbefales!

Bestilte tid til svar indenfor 4 timer. Og resultatet dukkede op indenfor 3 timer.
Kan varmt anbefales 😊

God pleje, men for at det havde været 100p perfekt, ville det have været dejligt at deres system fungerede! Jeg havde allerede udført oplysningerne om mig selv, men skulle gøre det igen da jeg mødte op! Dette kunne forbedres så det kunne gå hurtigere

Flexibility and kindness. Always timely result.

Hurtig service. Bestilte PCR testen med svar indenfor 4 timer, og allerede efter 1,5 time havde jeg mit svar

Fik taget en test positiv for Corona tilbage i midt Marts 2021. Den er endnu ikke registreret i min sundhedsportal - dermed heller ikke i mit sundhedspas. Dette trods utallige rykkere. Det betyder at jeg skal testes unødigt. Men det er jo også det Pentabase tjener deres penge på.

Et par dage efter jeg skrev dette d. 13.5 blev testresultatet lagt ind i coronapasset. Så det er ok nu.

Egentlig OK hele vejen igennem, men der var dog en hik-up med at faa test resultatet via SMS/email.. ved ikke om det var pga server issues, men efter et ring til hotline blev det loest..

Fik taget same day test i Odense kl 13:55 men fik ikke noget svar..... Sidder nu i CPH Lufthavnen næste morgen og får ikke lov at boarde.... Håber Falck er flinke og hjælpe.... Bruger ikke Pentabase igen.
Ordre nr.134790

GDPR - an unknown abbreviation in Herlev site?
Was tested in December and immediately informed the personal at test site of an ongoing personal data breach as I was placed unattended for antibody testing at a dinner size table where numerous forms with personal data (name, passport no, soc. sec. no, contact id) on other test participants and the antibody test kits and timers was fully available to me. And of course, the next in lines being placed for testing. No security measures whatsoever to shield the information. As I found little comfort in shortly having my full personal data available to other test participants, I raised the concern to the personal. However, the employee assigned to test had "first day " and would need to talk with the manager. I saw no correction of the matter while being present for remaining covid-19 test in same room.

Later that day, the antibody test result was communicated in clear text email to me - with all personal data on the form incl. social security number as an attachment.
Curios to these security errors, I looked into the privacy notices - there where in fact two - presented during booking and testing - and found them flawed as well. Another data controller was apparently also involved which led me to think - who is responsible for what? When raising the concerns in writing to Penta Base and the other controller, only a timely response was received from what I thought was a controller. Instead, that entity was data processor to Pentabase but incorrectly appeared as controller in the notice. For the sake of completeness and fairness, this covid-19 test data processor did communicate results in a secure manor and took immediate steps to correct the notice where is incorrectly was stated as data controller!)

However, Pentabase remained silent as the grave irrespective of being kindly reminded for answer. I then invoked right of access in mid-December 2020 and have not to date (early March 21) received any of the mandatory information to be provided. Again, for completeness, in end of December a COO reached out by email, phone and SMS!, but despite being kindly requested to process the request and my query, no actions are taken.

Well, not quite as I have now brought the matter before the Data Protection Supervisory Authority who has an opened an investigation on the matter.