Please note that I have sent a message on your whatsapp stating that Portable Coffee Ceramic Mug Set With Warming Coaster is broken. Drying Laundry Balls 2pcs ordered with this order PDZ10186 a... Toon meer
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Lees wat reviewers zeggen
So i got an sms stating my parcel is being delivered.. This was on Thursday 10 September. Today on Sunday 13 September i got a WhatsApp message saying the delivery is being canceled due to the compa... Toon meer
Very very poor service. False advertising of sizes of products. And complete silence and will ignore you on all available contact details. DO NOT RECOMMEND at all.
Perfect Dealz phoned me within 3 minutes after placing an order for 2 fat-tyre electric bicycles. The service was excellent, even after delivery of the bicycles which I received within 5 days. I was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Online marktplaats
- ook in
- Cosmeticawinkel
- Cosmetische producten groothandelaar
- Doe-het-zelfzaak
- Groothandelswinkel
- Kinderspeelgoedwinkel
Geschreven door het bedrijf
Best online store with convenient products, quick delivery and reasonable prices. In-store shopping, In-store pick-up, Door to door delivery. We offer amazing deals, with a wide variety of products. We are also a Wholesaler to the public. Earn extra income by Dropshipping with perfectdealz.co.za. Delivery turnaround time: Gauteng-1 to 3 working days at R65.00 National- 3 to 5 working days at R99.00 Free shipping for orders over R750.00
Contactgegevens
Delpark House. 2nd Floor, 77, 5th Street, Wynberg, Sandton, 2090, Johannesburg, Zuid-Afrika
- 011 048 2402
- info@perfectdealz.co.za
- perfectdealz.co.za
2,4
Slecht
3K reviews
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You said tent got defects and didn't…
You said tent got defects and didn't refund me until I had to go to your shop a month later
27 november 2024
Antwoord van Perfectdealz
We sincerely apologize for the inconvenience and frustration you've experienced with the tent, and we understand how upsetting it must have been to wait so long for your refund. We are truly sorry for any delays in processing your refund, and we regret that the issue wasn’t resolved sooner.
Your feedback is extremely important, and we are taking steps to ensure that such delays do not happen in the future. Please know that we are reviewing our processes to improve our customer service and ensure quicker resolutions for issues like yours.
We genuinely appreciate your patience, and if there is anything further we can do to assist or resolve any remaining concerns, please don’t hesitate to reach out.
Thank you for bringing this matter to our attention
Still have not received my order
Still have not received my order, over a week, no follow up from the supplier
26 november 2024
Products arrived quick
20 november 2024
Great little drone for the right reasons
The product was delivered timeously and it is a great little drone. It's probably all we need for now so we are very happy with it.
14 november 2024
Antwoord van Perfectdealz
Thank you so much, Claire! We're thrilled to hear that you're happy with your drone and the timely delivery. 😊 If you need any assistance or have any questions, feel free to reach out. Enjoy your new drone adventures!
Pathetic service
Pathetic service!
After more than 2 week our parcel is still not delivered
Nothing done pro-actively from company's side. We are trying to sort out the horrible service with the couriers ourselves.
Update: And the incorrect item just delivered. Red instead of Blue.
I am forced to give you 1 star as I have nothing less to choose.
13 november 2024
Antwoord van Perfectdealz
We are truly sorry to hear about your negative experience, and we fully understand your frustration with both the delayed delivery and the incorrect item being delivered. This is certainly not the level of service we aim to provide, and we deeply regret the inconvenience it has caused you.
We sincerely apologize for not being more proactive in handling the situation, and we understand how frustrating it must be to have to resolve these issues yourself. We are currently reviewing the matter with our courier partners to understand why the delivery was delayed and how we can prevent this in the future.
As for the incorrect item, we are committed to resolving this right away. Could you please provide your order number so we can arrange for the correct item to be sent to you immediately and assist with a return of the wrong one?
We value your feedback, and we’ll do everything we can to resolve this as quickly as possible. Your satisfaction is very important to us, and we hope to regain your trust.
Lack of communication
Lack of communication. Please note that I still have not received the parcel or the tracking number as we discussed over the phone.
5 november 2024
Antwoord van Perfectdealz
I sincerely apologize for the inconvenience you've experienced. I understand how frustrating it must be to feel left in the dark regarding your parcel.
We truly value your patience, and I want to ensure that this matter is resolved. I'll personally look into this please send your order number to sales@perfectdealz.co.za.
If you have any other questions or concerns, please don't hesitate to reach out. We're here to assist you and make things right.
Antwoord van Perfectdealz
Thank you so much for your 5-star rating, Nonjabulo! 🌟 We're thrilled to hear that you appreciated our comprehensive communication. It’s feedback like yours that motivates us to keep delivering the best service possible. If you ever need anything else, we're just a message away! 😊
Multifunctional storage drain rack
I recently purchased the multifunctional storage drain rack. Was easy to assemble and place onto the area I wanted to use it in my kitchen. Wasn't the colour I wanted but still works perfectly anyway. Is very useful and functional for what I wanted to use it for.
6 november 2024
Antwoord van Perfectdealz
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you found the multifunctional storage drain rack easy to assemble and useful in your kitchen. We’re sorry it wasn’t the exact color you wanted, but we're glad it still met your needs.
As a token of our appreciation for your understanding, we’d like to offer you a 10% discount on your next order. 🎉 Please send me your order number on sales@perfectdealz.co.za where I can send your coupon code to use at checkout.
Thanks again for your support, and we look forward to serving you again soon!
Wrong product was sent
Wrong product was sent. What I ordered and what I received were 2 different items. Very disappointed with your level of service. Michelle refused to rectify the problem.
16 oktober 2024
Antwoord van Perfectdealz
Thank you for your feedback, and we're sorry to hear that you’re disappointed with your recent purchase. Upon reviewing your order, it appears that the product received matches the item selected at checkout. However, we understand that it may not have been exactly what you intended to purchase.
When you reached out to us, we offered an upgrade to the larger product you were looking for, which is a bit more expensive. We’re always happy to assist with exchanges or upgrades, and our team is here to make that process as smooth as possible.
Please let us know if you’d like to proceed with the upgrade or if there's any other way we can assist you. We truly appreciate your understanding and your continued support.
Antwoord van Perfectdealz
🌟 We're thrilled to hear that you're satisfied with our delivery time. Your feedback means a lot to us, and we look forward to serving you again soon! 🚚😊
Ordering was simple and user friendly…
Ordering was simple and user friendly and delivery was super fast!
30 oktober 2024
Antwoord van Perfectdealz
🌟 We're thrilled to hear that you found our ordering process simple and enjoyed our speedy delivery. Your satisfaction is our top priority, and we look forward to serving you again soon! 😊🚚💨
The facial steamer is not working😢💔
25 oktober 2024
Antwoord van Perfectdealz
Hi Wandile,
I'm truly sorry to hear that your facial steamer isn't working as expected 😢💔. We want to make sure you have a great experience with our products, so please reach out to us directly at info@perfectdealz.co.za. We'll gladly assist you in resolving this issue or arranging for a replacement.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right!
Antwoord van Perfectdealz
Thank you so much for the 5-star rating! We're thrilled to hear that our team was friendly and helpful. Providing great service is our priority, and we're glad we could make your experience a positive one. Looking forward to assisting you again! 😊
You have customer ownership keep it up…
You have customer ownership keep it up be blessed
18 oktober 2024
Antwoord van Perfectdealz
We truly value our customers and are committed to providing the best service possible. Your support means a lot to us. Be blessed!
Antwoord van Perfectdealz
We're thrilled to hear that you had a great experience. Our team works hard to provide the best service possible, and your recognition means a lot to us. We look forward to serving you again!
Not Happy
Product not the same as advertised. Never recieved my full order. I feel I have been ripped off.
16 oktober 2024
Antwoord van Perfectdealz
We’re truly sorry to hear about your experience. Ensuring that every order meets our quality standards and reaches you as expected is extremely important to us. It’s clear we missed the mark here, and we want to make it right.
Could you please reach out to our sales team directly at sales@perfectdealz.co.za We’ll prioritize looking into your order to ensure you receive what you paid for or provide an appropriate solution. Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Best regards,
Amazing service from the perfect dealz…
Amazing service from the perfect dealz team my order was on time with no issues no delays I am surely going to be making use of perfect dealz more often
18 oktober 2024
Antwoord van Perfectdealz
Thank you so much for the fantastic review! We're thrilled to hear that you had an amazing experience with us and that everything went smoothly with your order. It was a pleasure serving you, and we can’t wait to have you shop with Perfect Dealz again soon! 😊
Antwoord van Perfectdealz
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration, and we’ve already arranged for a replacement device, which is on its way to you.
We genuinely appreciate your patience, and as a gesture of goodwill, we’d like to offer you a discount on your next purchase with us. We hope this shows our commitment to making things right and earning back your trust.
Please let us know if there's anything else we can do to assist you further, and we hope to have the opportunity to serve you again.
Very slow with communication
Very slow with communication, orders have been paid for and placed. 12 days after they only start their proces.
If you dropship, i dont recommend at all. 7 out of 15 orders complete mess
16 oktober 2024
Antwoord van Perfectdealz
We sincerely apologize for the slow communication and the delays you’ve experienced with your orders. We understand how frustrating it must be to place and pay for orders, only to have them processed so much later than expected. This is certainly not the standard of service we strive for.
We also regret that your experience with dropshipping has not met your expectations, and we understand how important it is for both you and your clients to receive timely, accurate orders. We are currently reviewing our processes to identify areas where we can improve, both in terms of communication and order fulfillment.
Please provide the details of your orders so we can look into the specific issues and ensure that any remaining problems are resolved as quickly as possible. We truly value your business and are committed to making this right.
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