Have insured my car using the services of Performance Direct for a number of years now. Find their renewal pricing competitive and renewal process easy with all documents available via signing to the... Toon meer
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Lees wat reviewers zeggen
I found P D on go compare which I always use, and I bought the cheapest quote which is what I always do, the transfer to PD website was quick and straightforward which was good because I had just boug... Toon meer
Bedrijf heeft geantwoord
Staff very helpful when renewing policy price only went up a little from last year so was pleased with renewing....I shop around & found performance direct the best...would highly recommend
It's very difficult to review an insurance company, especially if you've never made a claim. You only then know how they perform and look after their customers. What with prices of everything being so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Performance Direct
Geschreven door het bedrijf
Established in 1995, Performance Direct are a family run financial services organisation, set up to give clients access to our wealth of commercial insurance expertise.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Contactgegevens
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Verenigd Koninkrijk
- customer.care@performancedirect.co.uk
- performancedirect.co.uk
4,6
Uitstekend
17K reviews
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Antwoord van Performance Direct
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Performance Direct.
online
as l did it all on line and never spoke to anyone l could possibly not comment. Everything when as planned on line
29 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear that everything went as planned online. We appreciate you taking the time to leave us feedback; we value your input.
Kind Regards,
Chloe
Performance Direct.
Antwoord van Performance Direct
Hi,
We're happy to hear that you found our service professional and helpful. Thank you for your positive feedback; it means a lot to us.
Kind Regards,
Chloe
Performance Direct.
The price was acceptable
28 april 2026
Antwoord van Performance Direct
Hi,
We appreciate your feedback and are glad the price met your expectations. Thank you.
Kind Regards,
Chloe
Performance Direct.
Very poor customer service
We were due to renew our insurance and had an email to say the payment had been declined- we needed to contact them to give new card details
So, I tried on the chat line which just kept saying to call them, there was nowhere in the account details that I could amend/add our new card details
The app is totally rubbish and not fit for purpose
The first time I called I eventually got through and spoke to a guy and I said I wanted to pay the renewal, I couldn’t hear him as he was on n a call centre and all I could hear were other conversations with customers, I said I couldn’t hear him and only his colleagues, he said he would adjust his head phones, after 5 minutes of waiting and listening to everybody else he just cut me off
I tried again the next day…. 15 minutes and nothing, just got cut off
I tried once more later on and the same thing, I just couldn’t get through
If the app worked properly then I wouldn’t have had to waste my life trying to speak to somebody, really not good enough
We took our business elsewhere and got it cheaper
Hopefully this review will be read by the company and acted upon
1 mei 2026
Review zonder uitnodiging
Antwoord van Performance Direct
Hi,
Thank you for bringing this to our attention, and we are very sorry to hear about your experience and the delays caused with your renewal due to recent system outages.
We completely understand your frustration and the inconvenience caused by not being able to access the renewal for your online customer account and app. We do hope you have been able to arrange suitable cover elsewhere. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Molly
Performance Direct
Good price and very easy to renew
28 april 2026
Antwoord van Performance Direct
Hi,
We appreciate you sharing that renewing was easy and that you found a good price. Thank you for your positive feedback.
Kind Regards,
Chloe
Performance Direct.
Antwoord van Performance Direct
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Performance Direct.
Antwoord van Performance Direct
Hi,
We're happy that renewing was easy, quick, and cheaper for you. Thank you for letting us know about your experience!
Kind Regards,
Chloe
Performance Direct.
Antwoord van Performance Direct
Hi,
We appreciate your feedback and are glad the renewal process was simple for you. Thank you for taking the time to share.
Kind Regards,
Chloe
Performance Direct.
Good service and price
23 april 2026
Antwoord van Performance Direct
Hi,
We are happy you received great service at a good price. We appreciate you taking the time to leave us this positive feedback.
Kind Regards,
Chloe
Performance Direct.
Faultless and smooth
16 april 2026
Antwoord van Performance Direct
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Performance Direct.
Very easy to deal with.
Very easy to deal with.
Everything explained fully.
Friendly phone call.
26 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear that your experience was easy and informative. We appreciate you mentioning our friendly phone call and thank you for your positive feedback!
Kind Regards,
Chloe
Performance Direct.
Fabulous company to deal with
Fabulous company to deal with. The lady i spoke with was very helpful and thorough and a brilliant price for my classic car.
21 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear you had a fabulous experience! It's great to know the representative was helpful and thorough, and that you received a brilliant price for your classic car. Thanks for the positive feedback!
Kind Regards,
Chloe
Performance Direct.
Yes it was easy to renew my insurance
Yes it was easy to renew my insurance, thank you.
23 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear that renewing your insurance was easy. Thank you for your positive feedback; we appreciate your time and business.
Kind Regards,
Chloe
Performance Direct.
Cheapest quote by far
Cheapest quote by far. Brought lower after I updated information. The portal is very useful and easy to navigate.
23 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear that you found our quote process affordable and the portal easy to use. Thank you for your feedback; we appreciate you taking the time to share.
Kind Regards,
Chloe
Performance Direct.
Excellent service.
3 april 2026
Antwoord van Performance Direct
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Performance Direct.
Antwoord van Performance Direct
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Performance Direct.
New costumer , bike insurance
Sorted my new insurance out late evening . Very competitive against other insurers
29 april 2026
Review zonder uitnodiging
Antwoord van Performance Direct
Hi,
We're happy to hear that we sorted your new insurance out late in the evening and were very competitive against other insurers. Thank you for your positive feedback!
Kind Regards,
Chloe
Performance Direct.
I am very disappointed with the way…
I am very disappointed with the way Performance Direct handles customers.
At renewal, my insurance premium increased by £50 compared to the previous year, which was already frustrating. However, the real issue came later.
Just three months after renewing my policy, I sold my van and no longer needed the insurance. When I contacted them to cancel, I was told I would be charged a cancellation fee of £959. This is completely unreasonable and feels highly unfair, especially considering I sold the vehicle for £2,000. Being asked to pay almost half the value of the van just to cancel the policy is unacceptable.
Overall, I feel the company lacks fairness and transparency when it comes to cancellations and charges. I would not recommend them based on this experience.
29 april 2026
Review zonder uitnodiging
Antwoord van Performance Direct
Hi,
We appreciate you bringing this to our attention. We're sorry to hear about the unexpected premium increase and the cancellation fee you encountered after selling your van.
We can see a formal complaint investigation is underway on the policy. Our complaints team will have 8 weeks to investigate and provide a final response on the matter. By which point if you still remain unsatisfied you will be able to progress your complaint to the ombudsman.
Kind regards,
Molly
Performance Direct
Needed to increase guaranteed value of…modern classic car
Needed to increase guaranteed value of my modern classic car. Surprised and please that the premium was a lot less than anticipated.
All done online and completed easily
29 april 2026
Review zonder uitnodiging
Antwoord van Performance Direct
Hi,
We're happy to hear that increasing the guaranteed value of your modern classic car was easier and more affordable than you anticipated. We appreciate you completing the process online and sharing your positive experience.
Kind Regards,
Emily
Performance Direct
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