The person I spoke to was very helpful and professional.The online app I was unable to access so please don’t do away with the helpline.As talking to someone real makes it so much easier and I wouldn’... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Have insured my car using the services of Performance Direct for a number of years now. Find their renewal pricing competitive and renewal process easy with all documents available via signing to the... Toon meer
Bedrijf heeft geantwoord
I found P D on go compare which I always use, and I bought the cheapest quote which is what I always do, the transfer to PD website was quick and straightforward which was good because I had just boug... Toon meer
Bedrijf heeft geantwoord
It's very difficult to review an insurance company, especially if you've never made a claim. You only then know how they perform and look after their customers. What with prices of everything being so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Performance Direct
Geschreven door het bedrijf
Established in 1995, Performance Direct are a family run financial services organisation, set up to give clients access to our wealth of commercial insurance expertise.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Contactgegevens
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Verenigd Koninkrijk
- customer.care@performancedirect.co.uk
- performancedirect.co.uk
4,6
Uitstekend
17K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great price and service
My call was answered straight away, the call handler was polite and helpful, he made my renewal effortless.
The price of my quote was very competitive
23 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear your call was answered promptly and the renewal process was effortless. It's great that you found our call handler polite and helpful, and that our quote was competitive. We appreciate your feedback!
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We appreciate you sharing your experience and we're so happy that you found our prices reasonable and our staff professional.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We're happy to hear that you had a positive experience! We appreciate you mentioning our easy process and phone app. Thank you for your feedback.
Kind Regards,
Emily
Performance Direct
Easy to use app
Easy to use website when buying, great price and a known brand.
Only downside is I can't access online portal through Web site. Need app for access.
Otherwise great.
20 april 2026
Antwoord van Performance Direct
Hi,
We appreciate your feedback and are glad the purchase process was easy. We are sorry for the trouble accessing the online portal through our website. We'll review this issue. Thanks again!
Kind Regards,
Emily
Performance Direct
Premium decreased!
I WAS MIFFED AT AUTO RENEWAL AS I DONT RECALL ASKING FOR IT, BUT WAS VERY PLEASED AND SURPRISED AT THE REDUCTION IN THE NEW PREMIUM
21 april 2026
Antwoord van Performance Direct
Hi,
We appreciate your feedback and are glad the premium reduction pleased you. We'll review our auto-renewal communication to ensure clarity for everyone.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We're happy to hear that your renewal experience was easy and competitive! Thank you for your positive feedback and for recognising our service.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We're happy to hear that renewing your policy was easy and the price was reasonable. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Emily
Performance Direct
quick to deal with
quick to deal with, clear precise member of staff and competatively priced
22 april 2026
Antwoord van Performance Direct
Hi,
We appreciate you taking the time to share your positive experience. We're happy to hear our staff were clear and quick, and our policies competitively priced for you.
Kind Regards,
Emily
Performance Direct
Absolute scammers
Cancelled policy and they charge you twice.
Absolute scammers
Will never trust these people again
27 april 2026
Review zonder uitnodiging
Antwoord van Performance Direct
Hi,
Thank you for taking the time to share this feedback, we are sorry to hear of your negative experience with us and would like to explain the reasoning behind our broker charges.
We are sorry to hear that you are unhappy with our cancellation fee. As a broker, we incur costs when setting up policies with insurers and aggregators. The Financial Conduct Authority permits us to charge a fee that is considered fair and reasonable. Waiving this fee would mean absorbing those costs ourselves, which we’re unable to do.
Our fees are clearly outlined in the Terms and Conditions, which are presented and agreed to before the policy is purchased. We can see that as a gesture of goodwill the our admin team have reduced the cancellation fee for you meaning your refund is increased.
We hope this gesture has eased any concerns you may have, however if you wish to discuss this further please contact us via our website and we will be happy to assist.
Kind regards,
Molly
Performance Direct
easy renewal good price
18 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear that the renewal was easy, and the price was good. Thank you for your feedback!
Kind Regards,
Emily
Performance Direct
Very good .all departments 😁😁😁👍
21 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear that you had a very good experience with all departments. We appreciate your positive feedback and thank you for your time.
Kind Regards,
Emily
Performance Direct
Straightforward
, straightforward, no fuss, sensible price. Only problem has been downloading a picture of the car in the garage trying to get it under 4mb.
16 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear that you found our service straightforward and sensibly priced. We appreciate your feedback. We regret the trouble you had with the picture upload size and will review the process.
Kind Regards,
Emily
Performance Direct
Efficient call service
Very swift, and efficient answers to questions, dealt with alterations on the spot, thanks for your assistance.
21 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear that our answers were swift and efficient, and that we could assist with the alterations on the spot. Thank you for your positive feedback and your appreciation.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We appreciate your feedback and will consider more frequent renewal reminders. Thank you for bringing this to our attention.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We appreciate your positive review and are happy you were satisfied with our service and renewal price. Thank you for your feedback.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We're happy to hear that you had an excellent experience all around. Many thanks for your positive feedback; we appreciate it!
Kind Regards,
Emily
Performance Direct
Very straight forward
21 april 2026
Antwoord van Performance Direct
Hi,
Thank you for the 5 star review, we are glad you found the purchase of your insurance policy straightforward.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We appreciate you sharing that our website is easy to use and that you're happy with the price of your insurance policy. Thank you for your positive feedback.
Kind Regards,
Emily
Performance Direct
Simple renewal process through the app.
21 april 2026
Antwoord van Performance Direct
Hi,
We're glad you found the renewal process simple through our app. Thank you for your positive feedback; we appreciate it a lot!
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We're happy to hear that you received great service and a brilliant quote that met your needs. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Emily
Performance Direct
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.