The person I spoke to was very helpful and professional.The online app I was unable to access so please don’t do away with the helpline.As talking to someone real makes it so much easier and I wouldn’... Toon meer
Bedrijf heeft geantwoord
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Have insured my car using the services of Performance Direct for a number of years now. Find their renewal pricing competitive and renewal process easy with all documents available via signing to the... Toon meer
Bedrijf heeft geantwoord
I found P D on go compare which I always use, and I bought the cheapest quote which is what I always do, the transfer to PD website was quick and straightforward which was good because I had just boug... Toon meer
Bedrijf heeft geantwoord
It's very difficult to review an insurance company, especially if you've never made a claim. You only then know how they perform and look after their customers. What with prices of everything being so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Performance Direct
Geschreven door het bedrijf
Established in 1995, Performance Direct are a family run financial services organisation, set up to give clients access to our wealth of commercial insurance expertise.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Contactgegevens
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Verenigd Koninkrijk
- customer.care@performancedirect.co.uk
- performancedirect.co.uk
4,6
Uitstekend
17K reviews
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Simple renewal process through the app.
21 april 2026
Antwoord van Performance Direct
Hi,
We're glad you found the renewal process simple through our app. Thank you for your positive feedback; we appreciate it a lot!
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We're happy to hear that you received great service and a brilliant quote that met your needs. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Emily
Performance Direct
Great telephone call and not having to…
Great telephone call and not having to wait for someone on the other line. Great service and great customer care and support
17 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear that you experienced prompt and great customer care and support during your telephone call. We appreciate you taking the time to leave us this positive feedback.
Kind Regards,
Emily
Performance Direct
Service & Price
20 april 2026
Antwoord van Performance Direct
Hi,
We appreciate you leaving us a 5 star review, we're very happy you are happy regarding the service you received and the price of your quote.
Kind Regards,
Emily
Performance Direct
Good communication and they always…
Good communication and they always source best policies
13 april 2026
Antwoord van Performance Direct
Hi,
We appreciate your kind words! We're happy to hear that you value our communication and policy sourcing efforts. Thank you for your feedback.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We're happy you feel our pricing is fair and the renewal process is easy and competitive. It's great to know you enjoyed your experience.
Kind Regards,
Emily
Performance Direct
Quick and east to renew my car…
Quick and east to renew my car insurance,with great communication from start to finish, the quote wasnt over inflated as most insurance companys claim this and that as an excuse to balloon your price, their prices more or less in line with inflation, so overall would highly recommend.
3 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear that your car insurance renewal was quick and easy! We appreciate your feedback regarding our clear communication and fair pricing. Thank you for recommending us!
Kind Regards,
Emily
Performance Direct
No Renewal Due Email Recived
I got an email 6 weeks before my policy was due, not saying that my renewal was due on the 17th of April or giving me a renewal price, it just asked if I'd turned on auto renewal? (no chance, horrible idea).
Then when I logged on 3 weeks before the policy was due, the price was £120 staying as I was, or £109 but the excess was £50 higher. I thought these were both very good prices, until I looked into the breakdown of it.
Of the £120 I eventually went with, £78 was the insurance price, and £42 was a broker fee. More than half of the actual insurance price to people who didn't even bother to mail me to tell me it was due, only to ask if I'd turned auto renewal on?
I understand the brokers have to make money, but this year it hasn't really been earned in my opinion.
16 april 2026
Antwoord van Performance Direct
Hi,
We contacted you via email to advise you of your policy renewal and to request that you log in to review the renewal quotation and any associated documents requiring your attention. Please note that this correspondence may have been delivered to your junk or spam folder.
We’re sorry to hear that you are disappointed with the broker fee applied. As an insurance broker, we incur administrative and regulatory costs when arranging and renewing policies with insurers and aggregators. The Financial Conduct Authority allows brokers to charge a fee that is considered fair and reasonable to cover these costs. Unfortunately, waiving this fee would require us to absorb these expenses, which we are unable to do.
Our broker fees are clearly outlined in our Terms and Conditions, which are provided and accepted prior to the purchase or renewal of any policy.
Thank you for taking the time to share your feedback. We value your comments and appreciate you raising your concerns with us.
Kind Regards,
Emily
Performance Direct
Using the app
Using the app. Without making a phone call. Price was dearer than offered elsewhere. But not by enough, for me to change.
16 april 2026
Antwoord van Performance Direct
Hi,
We appreciate you using our app. We're sorry our price was higher than others, but we're glad it wasn't enough to deter you. Thanks for your feedback.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
Thank you for taking the time to leave us a 5-star positive review, we are happy to know you are pleased with the services.
Kind Regards,
Emily
Performance Direct
Should I give up my car and take Taxis?
For some reason I am now paying nearly £1000 for something that a few years ago only cost me £200. I cannot quite understand why!
15 april 2026
Antwoord van Performance Direct
Hi,
We appreciate your feedback. We recognise your concern about the price increase compared to what you previously paid, however there are several factors could influence pricing.
Thank you for your feedback.
Kind Regards,
Emily
Performance Direct
Great service recommended!!
18 april 2026
Antwoord van Performance Direct
Hi,
Thank you for sharing your 5-star review with us, we are delighted to hear you’re satisfied with our services.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We're glad you had such a positive experience and appreciate you taking the time to leave us this excellent feedback. Thanks!
Kind Regards,
Emily
Performance Direct
Great price and easy to renew.
18 april 2026
Antwoord van Performance Direct
Hi,
We're happy you found a great price and that renewing was easy. Thank you for your positive feedback; we appreciate it greatly!
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We appreciate you sharing that our service was quick and easy to use, with a competitive price. Thank you for the positive review.
Kind Regards,
Emily
Performance Direct
Efficient renewal and good value.
16 april 2026
Antwoord van Performance Direct
Hi,
We appreciate you sharing your positive experience with us. We are so glad to hear you found our renewal process efficient and valuable.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We're so glad our app was easy and fast for you to use. Thank you for taking the time to leave us your positive feedback!
Kind Regards,
Emily
Performance Direct
Very happy with everything would go…
Very happy with everything would go back if the price was right
14 april 2026
Antwoord van Performance Direct
Hi,
We're happy to hear that you enjoyed your experience with us! Thank you for your positive feedback; we appreciate your comments regarding the price.
Kind regards,
Fazal.
Performance Direct.
Antwoord van Performance Direct
Hi,
Thank you for taking the time to leave us a review. We are happy to hear you have chosen to renew with us for a further year and we look forward to another year of service.
Kind Regards,
Emily
Performance Direct
Antwoord van Performance Direct
Hi,
We're happy to hear that the renewal price met your expectations, and we appreciate you choosing to stay with us. Thank you for your feedback!
Kind Regards,
Emily
Performance Direct
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