Pet Database Reviews 625

Holly Thompson was great at getting the process rolling of changing the microchip into the new owners name

Great service, super quick turnaround.
Holly was extra helpful and responsive.

Changed my dogs microchip number and chose the premium bundle which included a smart tag. I made a mistake and ordered the wrong tag which signed me up for an extra monthly subscription. Got in touch with them and they managed to cancel the extra subscription and sort things out for me super quickly. Really good communication and super easy to contact.

Holly was brilliant at helping to update our details. Very happy

I needed to update my pet's details as it it so mportant that these are accurate. I was unsure how to change some of the details and contacted Pet Database. I very quickly had a replyfrom Holly who sorted it all out for me. Greaf service.

We have an rescued dog and had to transfer his chip number, to our name and address. Pet database did a great job and with the help of Indy, it was a much smoother experience . All done now very happy.

Great customer service

I had difficulty changing information on my cat’s status, a lovely lady Holly helped. It’s so important to keep your pet's details up to date on a government database.

Albeit I did find their webpage a bit confusing initially over payment due to having 3 dogs, Aman Purewal went out of their way to sort it out for me. I do have to say, email rather than call customer services. I got the same representative each time (3 calls in total) who weren’t particularly helpful even down to answering the simplest of questions and in reality, could only tell me that they could see I’d sent an email.. that was about it. I also found her a bit condescending and patronising. However, Aman was extremely personable, responsive and came through… so a big thank you to them!

Very helpful and responsive

Brilliant service given
By Orion Devries I recommend this service very fast replies in the emails and got my pet up to date very quickly I give this service a five star review highly recommended I also give Orion devries a 10 star review !

Thanks too Indy at pet database for transferring the ownership of my pet smoothly and efficiently.

Essentially an unnecessary money making scheme as once a pet’s microchip is listed on here you basically cannot get it removed thus blocking freedom of choice to register your pet on a free to use service. This apart all the so called paid benefits are available to use via other methods for no cost so hence why only fools should use this website. Yes I did try via email to get information removed but after two unsuccessful attempts the microchip was still listed so like any sane person I gave up so your claims of helpful and effective IT support are false.

Really helpful and quick with transferring ownership! Orion was really great!

Very easy to use, pet transfer went through very quickly and communication was received fast, thanks to Orion devries at pet database.

Excellent customer service, so quick and easy to speak to a human. Emailed back and forth on the same day and query was resolved by Holly T. Thanks so much.

Have recently rehomed a cat and needed to register its microchip in my name. Somehow managed to get in a complete muddle, and it fell to Petdatabase to sort me out. Have now registered with them, they were so helpful and patient especially Holly Thompson who had the unenviable job of seeing me through it. Thankyou Holly and Thankyou Petdatabase for good service.

Very good service quick response from Holly who dealt with my enquiry quickly and efficiently.

Orion & Indy were incredibly helpful & efficient. Thank you so much!

Holly has been really helpful in helping me transfer the details of my dogs Romanian microchip.