Pet Flaps UK Reviews 

A very smooth & professional process from start to finish. Polite & efficient telephone staff, plenty of information & communication about installation etc.
On installation day Josh was prompt, polite efficient and tidy. Overall a great customer experience, no hesitation in recommending this company! 😎5*

Following a live mouse in the 10 year olds bedroom incident, I decided to invest in the Zeromouse catflap updgrade. I have to say that it's been installed (very quick and easy, I had to order an extra long USB cable but that was it) a week now, and has blocked SIX different attempts at bringing prey into the house (five mice, one bird).
It's been worth every penny, and is also fascinating to see how many other cats are looking through our catflap on a daily basis! (three most days)

Top company, excellent communication, installer came to measure, then came a few weeks after with everything, fixed it in less than an hour even fixed the door that wasn't closing properly, very recommended.

We purchased a Sureflap Petdoor Connect from Pet Flaps UK and arranged for their fitter to fit it into our kitchen door. Super pleased with the product - we now have the ability to monitor our cat’s movements, to remotely lock, unlock and curfew the door, prevent other cats from entering. Customer service from Pet Flaps was great. Fitter was professional and friendly. Recommendations all round.

Excellent service, recomended a great product (and not the most expensive!) Fitter did a great job and the dog door is excactly what I wanted.

The service was excellent! Glass and pet flap come separately. Our installer Jason was wonderful, came to measure first then installation on the same date as delivery of glass. He was quick and made sure everything was put back.

Was not sure what to expect as had phoned a couple of glaziers who gave me confusing information prior to finding petflaps uk. I was thankfully reassured that from beginning to end everything would be handled by them. I was quoted a very reasonable price for everything for the size of window I was wanting the installation in. And very impressed how quickly it was put in aswell as non intrusive my cats don't like people so not having someone upsetting their preferences for very long helped makes my life easier no sulking from them! All the staff in the office and installation guy josh all lovely and friendly and chatty. The cat flap is brilliant im very happy with everything would highly recommend well worth the money!

Great service from Pet Flaps UK. Everyone we spoke to was polite and helpful. Josh, who completed the install, was very friendly and professional. Overall I highly recommend Pet Flaps UK.

I recommend this company wholeheartedly. It delivers a quality service from beginning to end.

I was unsure about measuring and had no idea which flap to choose. I rang the company and immediately got a knowledgable, reassuring and helpful person who talked me through it all.

After this, the installer came out and surveyed the window replacement so I didn't have to be concerned about whether it would fit or not. You know how it is...you measure really carefully but because it is expensive, you don't know exactly where you should measure to in a double glazed unit.

Then the flap was sent and the installer rang to check that it was here before arranging to visit for the installation. It's those little extra organisational details that make a difference.

When the installer came, he was amazing. He is skilled in double glazing units and not only fit the new panel with no mess at all but he adjusted the door for me (it has always been a problem). Then, seeing that I was going to struggle with the spare glass panel, he carried it to its new home.

Thanks to Tony's advice too, I managed to get the microchip working before the cat flap was in place. It has all be effortless and Mittens is using it happily.

I am sure this isn't the cheapest company you could find but, because the service is delivered by experts who go above and beyond, it is worth every penny.

The people were great. Everyone was so helpful and accommodating. They did a wonderful job and I'm so pleased with the result.

Jimmy was extremely helpful with installing our pet flap for our two Ragdolls. As soon as the item was delivered, he was at our home within two hours and the whole process took under 30 mins. We are impressed with his communication, installation and friendliness. I would highly recommend.

Cannot praise this company too highly. Friendly and efficient all the way through with the superb Ranger dog flap fitted on time and with minimum disturbance. Kira, my toy poodle, soon got the hang of it - once a few treats were used to lure him through.
And thank you John for always answering the phone!
Not a single ...''Please leave a message......." Great service and attention to detail.
Daphne Vickers. Chichester.

Right from the very beginning Pet Flaps have been very helpful, considerate and timely with responses and documents.
Tony the fitter turned up exactly to time, surveyed the area and job and then explained to me how he was going to complete the job of removing the glass, cutting the new panel by the van outside and even saying that he would come in through the side gate as not to interrupt anything in the house. Very quick, quiet and clean completed job, no fuss or mess!!
Thank you Tony and Pet Flaps!!

Regards

Gary Hickland

The fitter was friendly and helpful. Made an excellent job of fitting the cat door. Took the time to show me how use it and it looks good too.
I would definitely recommend this company

Russell has done a wonderful job installing a cat flap into a double glazed French door. Fantastic job completed quickly and to an excellent standard. Very happy! Petflaps were cheaper than competitors and the service and communication from start to finish was fantastic. I would use go straight to them if I needed another cat flap.

What a pleasure to do business with a company that pays attention to detail, and provides all necessary information and guidance. PetFlaps have done a superb job in fitting a Pet Door to my double-glazed patio door. A special mention to Russell the fitter who fitted the custom-made glass complete with pet door in an amazing display of skill and knowledge. Simply an excellent job all round and deservedly highly recommended.

I am completely happy with the catflap recently installed. I had called several local companies but as soon as i told them i had a composite door with mouldings at the bottom,they all refused, telling me it wasnt possible.
Communication from the company was great and the guy that fitted it was very professional.
Yes, it does cost a bit more than local companies would have charged for a 'normal' door, but i'll be saving money on heating bills as i wont need to leave my door open.
My only criticism, was that it took a few weeks before the work was completed, but they did call and explain that my location was quite far out, so needed to arrange the fitters diary etc. They were very fair and offered refund on deposit if i wanted. Im glad i waited though

Replied quickly and politely to any question I had. Didn't have to wait too long for a installation date, in fact I got it earlier than the previous date when they had some extra time. The Installation was quick, noisy but that was expected. Very polite, good customer service :) highly recommend.

Rob was the installer for my cat flap. Such a nice guy and did a great job.

Comms with the admin side was good, all arranged & installed within 3 weeks.

Highly recommended.