Although expensive to be honest, it was well worth the money. There's all those videos on the internet showing how "easy" It is to install a cat flap, I'd have to disagree. My little jigsaw would have... Toon meer
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Was a big job to move the cat door and install a complex, high tech kit for the dog Advice and service was amazing and never ran into a single issue or delay. They even accomodated ny request... Toon meer
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Our dog is 14 and can no longer control his bladder long enough to last the night. Thankfully we have a laminate floor which is easy to clean but we needed a solution. A Dog Door was the obvious choic... Toon meer
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Following a live mouse in the 10 year olds bedroom incident, I decided to invest in the Zeromouse catflap updgrade. I have to say that it's been installed (very quick and easy, I had to order an ext... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's leading provider of cat flaps, pet flaps and dog doors. We have extensive experience in supplying and installing pet flaps for a wide range of properties, giving your pets the freedom to come in and out of your home when they please. They are essential for allowing your pets to really make the most of your home and outdoor spaces, our cat flaps also offer the ultimate convenience and comfort for your favourite furry friends. So they won’t have to rely on getting your attention to get out of your house. Of course, it also means that your pet can be left at home for longer periods of time, without you having to worry about being there to let them in and out. There are a number of factors to consider when choosing a suitable pet flap for your animal, including the style and size. The right installation for your property will also depend on where you are planning on having it and many of our cat flaps or dog doors come complete with a 3 year manufacturer's guarantee. From the smallest cat to the largest dog we are sure to find a solution to your needs. Microchip Activated Cat Flaps which let your cats in but keep the neighbours’ cats out - No more bullying or stealing food Slimline Glass-fitting Cat Flaps – Specially designed for sliding glass patio doors Larger Size Cat Flaps for big breeds like Maine Coons – they suit little dogs too 4 Way locking Pet Flaps – Set a curfew for when your cat comes home Internet Connected Cat Flaps and Dog Doors – Controlled by PC or mobile phone App High Tech Electronic Powered Pet Doors – Suitable for small cats up to big dogs High Security Doors for Big Dogs – Practically Burglar-proof Beautiful and Durable Wooden Dog Doors – Hand-made by Belgian craftsmen
Contactgegevens
Swan Buildings, 20 Swan Street, M4 5JW, Manchester, Verenigd Koninkrijk
- 0161 464 4171
- customer@petflapsuk.co.uk
- petflapsuk.com
4,7
Uitstekend
312 reviews
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Fantastic service from start to finish…
Fantastic service from start to finish plus the very pleasant chap who did the fitting cleaned up once the job was finished. Now thats what I call a good service. The chap on the phone that took my payment was exceptionally pleasant & no hidden extra's with regard to cost. I highly recommend Pet Flaps UK
12 juni 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
That's such a nice review for us and thank you so much. I'll be sure to share your kind words with all the Pet Flaps UK Team. Best wishes - John Carolan, Director.
Such a fantastic service from start to finish. Very happy.
Such a fantastic service from start to finish, I would highly recommend this company. Everyone was so helpful and friendly throughout. I was kept completely in the loop at all times and any queries were answered very quickly and efficiently. Josh the fitter was so lovely and helpful also and ensured he swept everything up after the installation. Thank you to all of the team, we are very happy with our new cat flap.
2 juni 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Whoopee! That's a smashing review for us, thank you so much. We will be sure to pass on to Josh. We value every one of our team members and Josh is particularly popular with our customers. By the way don't forget to register your microchip cat flap with Closer Pets for the warranty and customer support. Best wishes, John Carolan Managing Director
Tomsgate doggy door in brick wall
We had a tomsgate dog door installed in our brick wall. Very happy with the service. We spoke and they offered advice on the type of door we neeeded. Quick response to messages and calls back when needed. The installer was superb and very clean too. Great service all around.
21 mei 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
That's a great review for us, we are most grateful. Tomsgates dog doors are super products and great for wall installations. Many Thanks and Best Wishes from all the Pet Flaps UK Team
Brilliant service
Brilliant service from enquiring to ordering to the installation.
Everyone was very helpful and efficient.
13 mei 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you so much for this super review. It's a great feeling to have a great team who really enjoy looking after our customers. So pleased you are happy and best wishes from all The Pet Flaps UK Team. John Carolan: Director
Excellent fitter
Robert, the fitter, came so promptly and did an excellent job.
2 mei 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you so much for your review. We really appreciate it. Best wishes from all the team.
FANTASTIC HIGHLY RECOMMEND
FANTASTIC highly recommend. From start to finish my experience with Pet Flaps Uk has been brilliant. Friendly, helpful, professional staff. Thank you so much to John in the office for all your help and advice. Special thank you to Josh who installed our Tomsgate pet flap. Josh went above and beyond to make sure our flap was installed correctly on the installation day.
30 april 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
What a smashing review for us. It really does make it worthwhile dealing with the challenges of running a business when we have such happy customers. We'll be sure to tell Josh and thank you so much from John and all the Pet Flaps UK Team.
Good quality but very slow.
Submitted my initial query on 9th February. Finally fitted on 11th April.
11 april 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you for sharing your experience with other customers. We appreciate the feedback. You are quite correct that your installation took much longer than we aim for. We are on a recruitment drive for more installers as we get busier every week.
I love my cat
I love my cat. Apart from one thing. He behaves like one, and brings home every conceivable bit of wildlife he can find. Magpies, garden mice, birds -once even a young pheasant. Coping with these presents in the middle of the night was impossible. Also highly stressful. But, thanks to John and his staff my life has been transformed. They are all so helpful, reassuring and understanding. A special mention for Josh, who fitted the flap. Such a great professional who patiently answered my many questions.
Nimbus still tries to bring his gifts inside, but the technology is so good that he can’t enter with any
‘Contraband’. Other cats are also banned.
One slightly ‘miffed’ cat. One very happy and satisfied owner.
31 oktober 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
What a super review for us and thank you so much. Nimbus brought home a young pheasant..Oh my goodness! We are all so pleased you are pleased although "sorry Nimbus". Best wishes from John and all the Pet Flaps UK Team, especially from Josh.
Great service both before and during…
Great service both before and during installation. Not cheap but worth every penny. Jimmy the fitter was excellent.
4 maart 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Worth every penny. What a great review, thank you so much. Jimmy will be very flattered and we will be sure to pass on your kind words.
I choose this company to invest nearly…
I choose this company to invest nearly £600 in a sealed unit with a cat flap installed. I picked the cat flap from their recommended flaps (Sure Petcare flap). Within about 6 weeks the cat flap was letting in a terrible draft - Pet Flaps UK wouldnt do anything about it and sure Petcare sent me something to fix myself - avoid both companies unless you want a draft house and a DIY job despite spending decent money
Thanks for your reply John - I did approach your company but didn’t get an offer of help. The issue is a hole in the cat flap- that shouldn’t happen.
24 februari 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you for sharing your experience of draught through your pet flap, other readers will be grateful to hear of the limitations of some pet flap designs. All our interaction with customers and accompanying paperwork encourages you to do your own independent research and to make an informed choice, just as readers of this review and my answer will be doing.
A traditional design of pet flap is a two way swinging flap in an open aperture and is not therefore sealed shut. Some draught is, unfortunately, unavoidable and the same applies for virtually every manufacturer of traditional vertical swinging pet flaps. Our expertise led to a recent feature about heat loss through pet flaps in TV personality Martin Robert's Property and Home Magazine. In this we were able to draw readers' attention to high end products which are considerably more efficient at keeping out draughts than the mainstream brands; these however come at a premium price.
SureFlap do provide a draught strip with a longer pile that attempts to address this issue and is an easy fix taking less than a minute. When customers feel unable to attach this themselves - perhaps through infirmity - we are pleased to assist.
Thank you again for taking time out and I shall share your comments with SureFlap, as the dominant market leader, selling literally millions of devices worldwide, they like us accept critiscm with good grace and use feedback to improve their designs.
Best wishes
John Carolan: Director/Owner Pet Flaps UK
Be wary
I'm not the type to leave reviews but on this occasion I must. TLDR: rude staff, 6 week wait, unreliable fitting times, withholding a refund.
- From reaching out to the company to installation, I waited approximately a month and a half. I wouldn't personally call six weeks a short wait time. I understand PetFlaps are busy but six weeks is immense.
- The service I paid for was *not* the service I paid for at all. The installer installed a much cheaper fix rather than the agreed on method. I had to ask the company for a refund directly, I was not offered one upfront which was quite a surprise. I could be wrong here but I can't help but feel that this cheap fix was only done as my elderly mother was home when the fitting was done, it very much felt as if they were taking advantage of an older woman for her money.
- When I reached out to Petflaps I was met with quite a nasty tone from the owner John who said: "(the company's) initiative in not having to use a new panel has saved you just over £65!" The irony was seemingly lost on John, that I had to ask him for money back...
- I was told the fitter would arrive in the afternoon, I planned my day around this, only to be told he would be arriving in the morning.
After the above ordeal, I really would expect a full or quite substantial refund, but, I'm yet to see this.
6 februari 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
When we receive a negative review we take on board that which our customer has to say and try to use same to improve our service standards for future customers.
Public forums like this are not the place to enter into debate but for the benefit of other customers I find it necessary to clarify certain accusations and falsehoods against our business. At no point was a refund 'withheld', on the contrary, it was processed at 2:20pm on 4th February, the day of the installation, notification that this had been done was emailed to our customer at 2:33pm.
We received the initial enquiry on 8th January and responded that day. After some exchange of email correspondence we received the order and full customer address details on 14th January so from receipt of order to travelling to install took 3 calendar weeks.
The installer Josh arrived and knocked at the door and rang the bell at 12:19 in the afternoon as agreed.
In email correspondence prior to the order being received one of our customer service team members suggested we may use a SureFlap adaptor plate to compensate for a large hole which would be exposed when the current installed pet flap was removed, or it may be necessary for the installer to replace the entire door panel. As it transpired on the day the installer was able to effect a neat installation without the unecessary need and expense to our customer of changing a door panel. Far from being a 'cheap fix', use of SureFlap branded parts are good practice.
We trust our customer will enjoy many years of service from her pet flap and remember to register the device with the manufacturer SureFlap for their 3 year warranty; as their nationally approved and recommended installer we can vouch for their customer service being first class.
Awesome all round!
Awesome service! The products are well sourced and priced. Quotation was quick, payment was easy, responses were always prompt. Our fitter Jason did a really professional job and we are super pleased with the whole package! As is our cat, who will hopefully lose a little weight now that she can go outside. The vet said she's fat (which is rude, but also correct). Thanks guys!
8 februari 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Awesome review! Thank you so much. Cats who have their own little door to go out and exercise become slimmer cats. We will be sure to pass on to Jason your kind words. Thanks again from John and all The Pet Flaps UK Team
Very smooth experience
Pet flaps had great customer service; really responsive on email. And Jimmy, who came to install the cat flap, did a great job!
28 januari 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you so much for your kind words and five-star review! We’ll be sure to pass your lovely feedback on to Jimmy. We hope your furry friends are loving their new pet door! A big thank you from all of us at Pet Flaps UK
Cat flap installation
Jimmy was fantastic! Really good communication and reliable while fitting my new cat flap. Explained everything to me as he was doing it which was great. Highly recommend. Delivery and communication with pet flaps was also brilliant.
16 januari 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Well that's a great review for us, and especially for Jimmy. Thank you so much. We hope you get many years of service from your Closer Pets cat flap. Best wishes from the Team at Closer Pets UK
I wanted to turn my cat flap into a dog…
I wanted to turn my cat flap into a dog flap, I contacted Petflap.
They were really good and really quick, they contacted Jimmy to install it.
He was really nice, professional and very helpful.
Eric
14 januari 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
That's a great review for us, we are very grateful. I'll pass your kind words straight to Jimmy. Warm regards. John Carolan Owner/Director
Excellent service
Excellent service. Very hrlpup advice, and very nice efficient fitter.
9 januari 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you so much for the 5 star review. We are most grateful and hope your new installlation gives you many years of service. Best wishes from John and all The Pet Flaps UK Team
Wanted cat flap in patio door found cat…
Wanted cat flap in patio door found cat flap uk a pleasure to do buisiness with very reliable from ordering to final fitting
Josh the fitter even cleaned entite patio door inside and out thanks
3 januari 2025
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you so much for this super review! Every customer experience is important to us and we are pleased you are happy. We will be sure to pass on your kind words to Josh. Best wishes from John and all The Pet Flaps UK Team
I wanted a catflap in my french doors…
I wanted a catflap in my french doors and found Pet Flaps UK online. The customer service was excellent and they helped me through the process of what I needed. The quote was itemised which was excellent and they kept me informed throughout. Josh did the survey and the fitting and his workmanship is excellent. He is a lovely guy and takes pride in his work. I am extremely happy with the result. Would highly recommend. Thank you.
5 december 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Wow! What a great review for us, thank you so much. Josh is very populra with our customers and, as you say, takes pride in his work. Many Best Wishes from John and all The Pet Flaps UK Team
Great service A1
4 december 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you so much for your kind words and for taking the time to share your experience! Your recommendation means the world to us. If there's anything else we can do for you, please don't hesitate to reach out. From all team at Pet Flaps UK.
The definition of 5 star service
The definition of 5 star service. I had no idea a company was out there that did this but trusted in the reviews and PetFlapsUK delivered!
I had to have a cat flap put through an iron stone wall. The quotes for options were swift to arrive, the fitter Joshua was professional and the result looks very smart. The level of quality in terms of finish is top notch. Definitely worth the money rather than a DIY attempt.
We did have a problem getting our cat through one side of the cat flap but this was as we expected - the micro chip had migrated down our cat's back, once this was resolved it all worked like a dream.
Anna and the team supported with customer aftercare with multiple resolutions and offered support if the catflap had been faulty.
One word of advice if you are putting it through a thick wall do check the default number of tunnel extenders that come with the invoice vs your wall thickness I had to add a few more as we had a very thick wall.
Thanks again PetFlaps UK
16 november 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
WOW, thank you so much for your glowing review! We’re thrilled to hear that you found our service to be the “definition of 5-star service.”
Installing a cat flap through an iron stone wall is no small task, so we’re glad our team, especially Josh, delivered a professional finish that met your standards. Your kind words about the quality of our work and aftercare are ver much appreciated.
It’s great to hear your advice for other customers about wall thickness and tunnel extenders - it’s always helpful for us to have such insights shared.
Thank you again for choosing PetFlapsUK and for taking the time to share your experience. If you ever need assistance in the future, please don’t hesitate to reach out - we are here to help!
Our very best regards from all the Team at Pet Flaps UK.
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