Petocart Reviews 

They have been reliable and I was glad to get the product . It had a long way to go but got here fine . Thanks a lot

I ordered cat food on April 22nd. After calling and emailing and not receiving an answer I contacted my bank. My bank contacted them and they had not heard back either although they have until later this month. Yesterday I received the order. But wait! The cases of catfood are packaged in 24 cans per case. They only sent 12 cans per case. Their website doesn’t indicate that there are only 12 cans but the receipt AFTER purchase does. Half the cans are dented or the labels are coming off. Buyer beware of unethical practices.

Update on previous experience, a manager named Alan took on my case and reviewed it and has refunded me in full. I cannot ask for a better resolution we got there in the end. Thank you Alan for your intervention.

I canceled my order immediately. Tried their cancel button which does not work. Tried chat many many many times with no response. Also emailed several times, all before processing had started. No one responded. After my order was delivered I finally got a response saying it couldn't be canceled because it was already processed. I replied that I wanted it returned and that I was also charged for shipping that I shouldn't have been and they still have not sent me info on how to return the item that I canceled and was shipped anyway.

I have been looking for Pet Honesty probiotics for cats and finally found a company that ships to Canada. These are amazing treats because they really helped with Bobby’s constipation and he just loves them. When I had a question about the tracking number, the staff were very helpful, courteous and compassionate !
Thank you Petocart for all of your help ! 💕

I had one of these Dazers in the past . Needing one again I tried a different brand from Amazon, basically useless . So I did a search to find this specific product as I found it very effective in the past . Excellent results works very well to control barking and on leash reactivity.

Dealing with Petocart is easy. Delivery is fast and reliable.

The item was not as described and was shipped directly from amazon.

They do not even deserve 1 star!
They sent me the wrong item, two times!
Both times, they sent me something that isn't even on their website. Boxes were cracked open and spilled out.
I did not get what I payed for, so I wanted full refunds. But they only wanted to give me small percentages back. And when they did me wrong for the second time, they stopped answering me!

Nonresponsive when trying to return the unopened item. Obviously AI with no option to speak with a CSR. I left vms at listed ph#, utilized the AI Bot, completed a RA form online. 15 day limitation to return item for refund. I ended up shipping it back (without the RA) to stay within 15 days. I will request a reverse charge on my CC once their receipt is confirmed. I do not recommend using Petocart.

Misrepresentation of product!! Photo shows 7 lb bag and when you order, it auto switches to the 3.5 lb bag for a higher price than if you order directly from Amazon. No one answers the phone, emails and chats go unanswered!! Total rip off!! They sent an “Amazon “ tracking number that says there is no order. Stay away from these scammers as well as the shop app !!!

Terrible!!! Shipped wrong item displayed. Impossible to get by phone or any email response regarding a fair return and credit!! So frustrating. Do not buy anything from these people.
PS came in Amazon box but Amazon will not honor a return or refund through them and no response to VM or emails from these Texas people. I have to think scammers!!!! ?????

Was a little worried after reading some reviews that this was a scam website, but absolutely not. After emailing the company a couple of times, I received an email back assuring me that my order was on its way. I received it within a couple of weeks. Will definitely order from them again.

Quick responses to questions, helpful team , aswell as quick delivery.

I found the cat door tunnel I needed and was so surprised how quickly it arrived. Thank you

I ordered some rodent treats from them, shipping cost was cheap, my order was shipped within one day, tracking number provided,shipping cost is very reasonable, I just checked it's tracking and it should be with me in around 1 week, (total time for delivery was approximately 3 weeks) from USA to Australia, only drawback is they don't have PayPal, but highly recommended still.

I ordered cat food from Petocart. It came when promised, as promised. The product was what I ordered and the expiration dates were in the future. I had no issues. I’m glad I didn’t listen to the horrible reviews. My experience with them was just fine.

The leash came quickly and is of good quality.

Package never came, reached out to customer service requesting refund or redelivery and had to reach out to USPS for claim and ultimately got nowhere. Feel like I'm in limbo waiting on the update from them. I spent 50 bucks and haven't received my item

I was happy to see that you sold the extra large Hartz chew and clean . I was going to order more but the price got really high from the last time I ordered . As much as I love my dog I am really unable to afford the price you are now charging.