Petocart Reviews 

I place an order and never got my product (or a confirmation email). I called their customer service number which has a 281 area code but based on the accents I think I was speaking to someone in India. I called several times and I was told to call back in an hour multiple times. Never why I had to call back because I could never understand what they were saying.

During one of my calls I finally got someone to tell me that the product I ordered was out of stock. I asked for a refund and was told that I would get it in 3-4 business days. That never happened. I had to dispute the charges with my bank to get my money back.

Just stay away from Petocart, they are a total SCAM!!!!!!

This company is an absolute nightmare to deal with. The listings are very misleading and fraudulent. The customer service is outsourced to India and the representatives can barely speak English. I couldn’t even understand the representative I spoke with and he eventually just hung up on me. I ordered squid for fishing bait- the posting stated I was purchasing a “4 pack of brined whole squid” with a weight of 3.2 pounds. To be accurate, the listing should have stated “1 package containing 4 squid “ because that’s what I received. The weight was not even close to 3 pounds, it was less than an ounce!!!! I’m not sure how this place has not been shut done. Read the reviews.......this place is shady......I regret giving them my credit card number.

Placed an order for what appeared to be a case of pet pads, cost approximately $30. Paid for purchase through Amazon Payments. Recieved large Amazon box that was EXTREMELY light; found it had one pack containing 3 pet pads instead of a case of 72 pads that I was expecting.

Contacted Customer Service via email; questioned why I hadn't recieved my full order. Was told that my order appeared to be correct and that the photos I sent of what was recieved matched up with what I ordered.

Attempted to use their online option to request that I be able to return what was recieved for a full refund. Online form indicates that I will be contacted by the appropriate department, but have heard nothing back after waiting several days. Keep checking my spam mail folder but no missed messages there.

Do not shop at this site; any percieved prices that look fair could be hiding a scam on the buyers!

I ordered a cat toy and was sent a different toy (one that I already have). I contacted Petocart by phone and the Representative was very rude and told me that I would need to send my request by email. I then emailed the company explaining that I had received the wrong toy. I received a response 24 hours later instructing me to send photo's of the item that I received, which I did. I received another response by email 24 hours later telling me that someone would contact me with 48 hours with return instructions. I just received the email now tell me to re-package the toy and take to the post office. Please do not buy anything from this company as they have horrible customer service. They sent me the wrong item and they have no remorse or accountability.
Janie

Super quick service. Meets my expectations. Great work.

It’s a huge scam! I paid $60 for a fish tank ornament and it’s been 3 weeks and I still have yet to receive it. When I contact this company they say they don’t have a tracking number and they don’t know why I haven’t received it. How doesn’t a company have tracking numbers? This is a big scam please don’t buy from them!

Amazing experience!! I am very happy with the services.

I wanted a specific food product for my dog. I am so happy that this
websites provided me with that and their services are also very good. I would truly recommend this website.

I posted an explanation a couple of years ago as to why I think this company is fraudulent and deserves just one star. They got back to me recently and posted a response to my review that they were ready to make things right. I contacted them, and learned that they were willing to pay me $5 to take the review down. After spending $60 on a defective product, this was barely worth my time. Don't take chances; shop someplace else!

Over a year before this company shows any interest in correcting the situation!!

This is amazing! The fabric is really of great quality,the size is perfect, and the print is bold. I just love it and i would recommend it to anyone! My 45b. dog is very comfortably in the large,my dogs gets a place to hide out also.

Fantastic buy! Incredible quality for the price.Purchased waterproof dog bed. Got it delivered on time. The support was great!!

It was great surfing through this site. Got to know about it through a friend. Petocart truly offers a variety of products for your pet. Moreover, it also offers amazing support throughout the delivery process.

Petocart is truly what your pet wants. I wanted to buy some chew sticks for my dog and got them at a very good price on Petocart. The service and support provided by the company officials are outstanding. Kept me well informed about my shipment.

I ordered a slanted cat scratching post on March 23, 2018. It was delivered today, March 30, 2018! When I sent an email to their support, I got an answer within hours assuring me my order had been placed. Several days later, they sent an email with a tracking number. I am VERY pleased with their operation. Great effort to keep me informed. FIVE STARS!

Worst customer service ever. I received damaged and could not replace said to send it back or give me $3. Buyer beware!!!!!

Absolute hell to navigate around that godforsaken help banner!!! Promised a discount code and wouldn't work when I punched it in finally after fighting the banner...tried to charge me for 4 items, not one...SCAM!!! Finally just closed browser and came here to rant! I feel better, thanks!

Best online site for your pets related products. From A to Z you can find here everything. Great customer service provided by them and products get delivered on estimated time. If any query just contact customer service and you will be guided by them and your issues will get solved.

Petocart will take your money. They never sent a conformation of the order, it was two weeks ago. Had to stop payment on the order. Called them at the # listed, no answer. Scam....

petocart-bench-field-holistic-natural-feline-treats- This is what I ordered...The add clearly shows 3 containers of Holistic Natural Feline Treats...I order 2 orders assuming I would receive 6 containers in total. I received an email stating I would receive only ONE, 3 ounce container! Seriously? Is this filet mignon or gold! Time to contact Attorney General on this company. Totally false advertising. HOWEVER, I am fortunate in that they immediately refunded my PAYPAL account. If you do not use PAYPAL, you should...best way to charge on line. I must say, customer service was not rude and responded immediately to email and phone call. Even Airlines, whey they mis-advertise honor their error. If Petocart removed this item and corrected, fine, but it is still on there. I am very disappointed and disheartened and..............clearly, by the reviews of this Company, not alone. I should have read the reviews first, as I normally do prior to shopping and would have saved myself all this aggravation. Hopefully this review ill help people.