Petpals UK Limited Reviews 498

⭐️⭐️⭐️⭐️⭐️ The best thing I’ve ever done for Nala — worth every penny
Me and my cavapoo Nala have been part of the PetPals Sefton family since July 2023, and I truly mean family. Living with a physical disability meant I needed to find something safe, reliable, and loving for my fur baby — and I feel so lucky that I found PetPals.
From the very first adventure walk, I felt completely reassured. The team are highly qualified, incredibly kind, and they care for the animals as if they were their own. They understand how precious our fur babies are to us, and that trust means everything.
Nala has made so many best friends, and her socialisation has come on brilliantly. Her walks are full of fun, exercise, and excitement — a great break for her and a great break for me too. PetPals isn’t just a business; it genuinely feels like a warm, supportive community.
Their customer service is exceptional, they always go above and beyond, and their love for the dogs comes before anything else. Suzie, who runs PetPals, is absolutely amazing — compassionate, organised, and completely dedicated to the dogs in her care.
I can honestly say joining PetPals Sefton is the best decision I’ve ever made for Nala.

We have used Petpals Sefton for quite some time now and have always had a great experience.
The cats are always at ease with the staff and enjoy spending time with them.
The communication is excellent and regular photos and updates are really lovely.
Would recommend to anyone looking for home visits.
It’s great having someone popping in and out when you are away, keeps the house safe as well as the cats.
Pricing is clear and fair and payment system is easy to use.
Big thank you especially to Jennifer who was new to us this last visit but did a wonderful job with our cats and sent the most lovely updates.

As always, my border terrier Rupert was thrilled to bits to see Jon and Sue. I feel 100% confident and ease going away leaving him in their care. I cannot recommend them highly enough and would be lost without them. Sorry about the glee Louise when you arrive Sue and Jon.❤️❤️❤️❤️

Arrived on time. Extremely courteous and professional. Carried out the testing in great time and kept me informed all the way through. We have used PatPals many times and will continue to do so.

Further to reply from Petpals - I received a phone call from Holly via petpals due to my feedback below. I confirm that I did not receive any contact via text as stated to Holly yesterday 3.3.26. Yesterday was the first contact received by phone call

Contacted petpals stockton to enquire about boarding pet care in May 2026.
This was via the petpals website and 2 weeks ago.
I am disappointed to have not had a reply even to say that they could not accommodate.

Mon is amazing! Not only knows how to manage and love dogs in equal measure - and she loves/loved my dog(s) and I feel totally confident and relaxed when she is with my precious cargo!

Kinney loves his weekly walks with Monique. He’s a big , dog reactive boy and I’ve always been concerned about a dog walker coping with him out and about but Monique has his measure and he’s always very excited for his walk (and fishy treats)

Monique has been walking my pups for almost 7 years and I could not recommend enough. She’s also looked after them when I’ve needed to travel for work.

She is amazing with my two and they absolutely adore her.

She loves all the puppers she walks like they are her own, taking such good care of them and I would recommend her to anyone.

Anyone looking for a reliable, caring and genuinely nice person to look after their fur-babies, Monique is hands down the best in the business.

If you are lucky enough to have Monique walk your dog then your pet will be loved and cared for beautifully. Monique is amazing

Thanks Monique for looking after Tilly!

Reliable people who seem to really care about the animals they look after and can add value by moving mail etc. Able to adapt if our plans change.

Excellent service and a lovely lady who the dogs adore

Excellent service and very careful and kind when walking our dog.
Courteous and reliable staff!!

Helen and Paul at South Durham make our Border Poppy so happy when she stays that it is her second home.

Huge thanks to Sue at Petpals Chichester for looking after my elderly cat with such love and devotion. I loved all the photos and updates, I couldn’t have done any better myself. 5 star service 🤩

Phil and the team were great from the initial meeting to establish our cats needs to the actual sitting. The daily log made me laugh out loud as I can just imagine the cats behaving that way. Thanks

I have been using pet pals for well over 10 years and I wouldn’t be without them. My girls adore them and I know they are in safe hands.
A few other dog walkers have started up locally but I won’t change. I trust Paul and Helen 100%.
It’s priceless to have the best for my dogs!

Great service my cat was very happy and so well looked after even sent photos so I could see how well she was doing and how happy she was

Absolutely delighted that I found Sue and PetPals Chichester! I felt a little nervous about letting someone in my home to look after my two cats when away but as soon as I met Sue, all the concerns vanished! Sue is the loveliest person, so reliable and professional. This is backed up by two incredibly fussy shy cats…they love Sue! I really appreciate the update reports that Sue shares after every visit and it’s so reassuring to know that your pets are happy! 100% recommend Sue and PetPals to care for you pets. Thank you Sue!

I can highly recommend Petpals to look after your pets and your house when you are holiday, Sue is such a lovely lady and cannot sing her praises enough. My two big dogs, which can be a bit challenging to walk and my daughters hamster were so well look after, with pictures and updates everyday, this made us relax and enjoy our holiday knowing they were being cared for liike we do. It was so nice to get home and see how happy and cared for they were, I think they secretly miss Sue, I have already booked in for our next holiday.