Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
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Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Toon meer
Bedrijf heeft geantwoord
Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Toon meer
Thank you Pershop direct for an excellent service, I ordered my Dog a slip lead and it arrived within two days, and that was with standard delivery. I will be using them for all my pet needs in the fu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Contactgegevens
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Verenigd Koninkrijk
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,7
Uitstekend
397 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Fantastic service
Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
2 juli 2026
There were only 3 treatments in the box…
There were only 3 treatments in the box not 4
Postage was supposed to be free
I think £10.50 is a lot for 3 dog flea treatments
Not be using them again
18 juni 2026
Antwoord van Petshop Direct
Dear Alan
Thank you for your feedback. We are sorry to hear that you were disappointed with your order, but we would like to clarify the details of your purchase as there seems to be a misunderstanding.
Pack Size: The product you purchased is explicitly advertised and labeled across our website as a 3-pack treatment, not a 4-pack. We ensure our product titles and descriptions are completely transparent so customers know exactly what they are receiving.
Postage Costs: We offer free shipping on all orders over £49. For orders below this amount, standard shipping fees apply. To help our customers, we display this free shipping threshold on every single page of our website, and we include a dedicated dynamic tracker at checkout to show exactly how much more is needed to qualify for free delivery.
We strive to offer premium products at highly competitive prices, and we believe our pricing and shipping terms are clearly displayed before any order is finalized. While we respect your right to leave feedback, we feel this rating does not accurately reflect the service provided, as all order details, costs, and quantities were fully visible at checkout.
If you have any further questions about your order, please feel free to contact our customer service team directly.
Best regards,
The Customer Care Team
Petshop Direct
Antwoord van Petshop Direct
Thank you for the lovely feedback. We love offering great value to our amazing community of pet owners. Have a wonderful week, the Petshop Direct Team.
Antwoord van Petshop Direct
"Thank you so much for the 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. Warmest thanks, the Petshop Direct Team
Antwoord van Petshop Direct
Wonderful feedback, thank you! It’s a pleasure serving you, and we look forward to your next order. Best regards, your Petshop Direct Team
Thank you Pershop direct for an…
Thank you Pershop direct for an excellent service, I ordered my Dog a slip lead and it arrived within two days, and that was with standard delivery. I will be using them for all my pet needs in the future.
15 mei 2026
Review zonder uitnodiging
Antwoord van Petshop Direct
Brilliant! Thank you so much for the lovely feedback. We appreciate your business. Cheers, the Petshop Direct Team
Good quality products
Good quality products and delivered on time.
Staff helpful when contacted by phone.
Would use again
11 april 2026
Antwoord van Petshop Direct
Thank you for the fantastic review! We know how important it is to get your supplies quickly, so we always aim to dispatch orders as fast as possible. Speedy wishes, the Petshop Direct Team
Antwoord van Petshop Direct
We’re delighted to hear your order arrived promptly! Thank you for choosing us and for sharing your great experience. Sent with care, your Petshop Direct Team.
Competitively priced items delivered…
Competitively priced items delivered swiftly. Would recommend.
3 maart 2026
Antwoord van Petshop Direct
Fast service and happy customers are what we strive for! Thank you so much for your kind words and support. With thanks, the team at Petshop Direct.
Antwoord van Petshop Direct
We really appreciate your feedback! Our packing and delivery teams work incredibly hard to get your parcels out the door quickly, so they will be thrilled to read this. Kindest regards, the Petshop Direct Delivery Team.
Great service
Great service. Fair product pricing. Fast delivery. My only concern is delivery charges.
2 maart 2026
Antwoord van Petshop Direct
We really appreciate your feedback! Our packing and delivery teams work incredibly hard to get your parcels out the door quickly, so they will be thrilled to read this. Kindest regards, the Petshop Direct Delivery Team.
Antwoord van Petshop Direct
Thank you for being a valued customer! Your loyalty means the world to our small team, and we're so glad we can keep delivering a great service for you. With gratitude, your Petshop Direct Family.
Easy to order and quick delivery
Easy to order and quick delivery. Very pleased with the harness.
Thank you 😊
25 februari 2026
Antwoord van Petshop Direct
We love hearing from our regular customers! Thank you for your continued support and for taking the time to leave such a lovely review. Thanks for being awesome, the Petshop Direct Team.
Good quality and always quick delivery
As always it’s the only place I’ll buy my leads from as there good prices, quality and alway quick delivery.
2 februari 2026
Antwoord van Petshop Direct
Your kind words really mean a lot to us. Thank you for choosing us time and time again—we won't let you down! Warm regards, from the whole Petshop Direct Team.
Super Service
Ordered a Highland Tartan dog coat just 1pm on Fiday and recieved it on the Monday monday morning.
Coat is of really good qualty but as yet weather not be cold enough to test it out on our Patterdale, Elkie.
Would highly reccomend and would use them again
6 februari 2026
Antwoord van Petshop Direct
Thank you for your wonderful review. Knowing that we’ve earned your trust and repeat business is the best feedback we could ask for. Yours sincerely, the Petshop Direct Team.
Les produits commandés sont…
Les produits commandés sont satisfaisants, en revanche jai eu la mauvaise surprise d'avoir 18e de frais de douane pour la livraison, ce qui n'est annoncé nul part.
9 januari 2026
Antwoord van Petshop Direct
Bonjour,
Merci d'avoir pris le temps de partager votre avis. Nous sommes ravis que les produits commandés vous donnent entière satisfaction.
En revanche, nous sommes navrés pour la surprise concernant les frais de douane. Depuis le Brexit, toutes les commandes expédiées depuis le Royaume-Uni vers l'Union Européenne sont malheureusement soumises à des taxes douanières et des frais de gestion appliqués par les autorités locales et les transporteurs du pays de destination.
Ces frais indépendants de notre volonté sont liés à la réglementation d'importation en vigueur. Nous nous efforçons d'indiquer ces conditions de livraison internationale sur notre site, mais nous prenons bonne note de votre remarque afin de rendre cette information encore plus visible pour nos clients internationaux.
Nous vous remercions pour votre compréhension et restons à votre entière disposition.
Cordialement,
L'équipe Petshop Direct
English Version: Hello,
Thank you for taking the time to share your review. We are delighted that you are completely satisfied with the products you ordered.
On the other hand, we are sorry for the surprise regarding the customs fees. Since Brexit, all orders shipped from the United Kingdom to the European Union are unfortunately subject to customs taxes and handling fees applied by the local authorities and couriers of the destination country.
These fees are beyond our control and are related to current import regulations. We strive to indicate these international delivery conditions on our website, but we take your comment on board to make this information even more visible for our international customers.
Thank you for your understanding, and we remain at your entire disposal.
Best regards,
The Petshop Direct Team
Friendly obliging owner
I had arranged to collect my order but had gone to the wrong location! The owner of Petshop Direct drove round to give me my order. Good prices and friendly owner.
6 januari 2026
Antwoord van Petshop Direct
A huge thank you from all of us here! We truly appreciate your ongoing support and look forward to packing your next order. Until next time, the Petshop Direct Team.
Antwoord van Petshop Direct
Thank you so much for this wonderful feedback! We are absolutely delighted that you (and your furry friend!) had such a positive experience with us. Big hugs to the pets, the Petshop Direct Team.
Easy to order
Easy to order. Product delivered quickly and was of good quality. We even had a little thank you gift enclosed. Would definitely order from this company again
9 januari 2026
Antwoord van Petshop Direct
This has put a massive smile on our faces! Thank you for taking the time to leave such a kind and detailed review. Warmest wishes, the team at Petshop Direct.
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