Petsy Pet Insurance Reviews 

Very happy with Petsy.

Received a pre - existing assessment which not all pet insurance companies provide. This means they obtain vet notes which aren’t always disclosed to the client.

Made a claim within a few months which was promptly processed and claimed.

Found communication easy, and the company thorough.

After speaking to a few insurers, petsys customer service wins hands down. Really appreciated the transparency. Their awards speak for themselves

I moved from another after having a really bad experience and they didn't even speak good English or know my dog breed. I'm now with Petsy pet insurance and the customer service is second to none. I wish all insurers had this much care. Thank you to the whole Petsy team

Petsy have been absolutely a breath of fresh air in the pet insurance dept. Tried getting quotes from a few different places, Petsy were head and shoulders above the rest when it came to customer service. They took the time to go over what's included and how it all works. I really feel my little Harley is in safe hands should anything unforeseen (touch wood) comes up (she's currently only 9 weeks old).

Worst insurer who cons people using illogical reasons for pre existing issues with the Pet. Be weary of their T’s &C’s. They will do their best to avoid a pay out. RSPCA is way better and though expensive it’s worth it .

I am writing this review because I got a very unexpected experience in purchasing pet insurance with petsy. I did a lot more research this time round as our first Pitt is stuck with the old insurer. A word a word of warning to those researching that once you choose if something happens and you need to make a claim your pretty much stuck with the company that you chose so choose wisely. The customer service is excellent and a product let's me customised to my knees I highly recommend you look at Patsy before making the decision that may last years

After first talking with them as I had a hard time comparing and weeks but what felt like months of research I decided to go with Petsy for my pet insurance. Hopefully my research can help you. My main issues were transparency as we had pet insurance before but got conned by the gotchas and fine print last time. So here goes: look for the fine print on what you can actually claim, look for sub limits (last time I got caught out with a cruciate ligament with was 4k per leg and only got 2k back from woolies because of sublimits. Never again with the supermarket) then excess is it per claim, per condition or per year, then look at offers. My sister got scammed by a "free two months" with RSPCA when they said it's not nothing to pay for two months but the discount divided by the year. Which means at least at 20% increase next year. So after spreadsheeting costs and cover we decided on petsy. The staff were very helpful first thanks Carissa then Jenny. An update to this review is that we did a pre existing assessment and now know what isn't covered but reviewed in 6 months. So like I said transparency is why we went with them but the customer service is just cream on top.

Working with Petsy pet insurance has been a rewarding experience, the entire team is very friendly and helpful and I learned quite a lot, they truly care about their team members, clients, and pets!

The whole team from Petsy were very professional, cooperative, and caring

I went with Petsy because of the way their staff were able to explain the products and allow me to understand the differences. I then conducted a lot of research and compared between them and many others. Ultimately it was down to no sub limits, the annual excess vs others per claim excess and also I had confidence that they understood me and my cavoodle. I didn't want to be speaking and placed on hold for an hour to the supermarket or just another add on product. All they do is pet insurance which is reassuring.

I used Petsy to help me get insurance for my cat. I have a seal point ragdoll named Mabel. The team were SUPER helpful, lovely, kind and very understanding when I asked a MILLION questions. Highly recommend purely (or purrrrely haha) off the high level of service alone.

My dog recently passed away from a brain tumour. It was a tough couple of months but it helped being able claim most of the vet bills back. Petsy were responsive and easy to deal with. It gave me one less thing to worry about after losing my dog.

Got most of our emergency bills paid and they handled everything for me

Good customer service is the real reason I am happy to write this review. Only made a small claim in the past few years. Not had much else to report apart from the staff are lovely people.

The decision to get pet insurance is one that if it was ten years ago I probably wouldn't. But now pets and vets are so expensive so I decided that it was necessary. I chose petsy for the high claim amounts and added excess.

Easy to sign up and handle the policy requirements online. Having pet insurance gives us peace of mind and the people who work at petsy give me confidence that I made the right choice.

After a considerable amount of research I found that Petsy was offering the best value with no sub limits. Online sign up was easy and my sister is already with them but I don't always take her advice when it comes to life admin

Very pleased with the outcome of my claim. I have been a customer for a few years and only recently had to make use of it. Customer service is great.

Easy to sign up and easy to deal with. These guys are providing great service and you can really tell they are Pet people

News flash!!! Not all pet insurance is the same. We switched a few years ago because the other company we were with was horrendous. Long wait times and overseas staff who didn't care. Recently we had to use our policy for a fight at the dog park and the Petsy team were so helpful. Thanks Petsy