PetWorld.ie Reviews 

Excellent customer service. Extremely responsive to some technical issues.

Crap customer service. They knew of a delay in dog food being delivered but yet hadn't the courtesy to inform the customer. They waited till I got annoyed waiting, emailed them and then respond with yes it's delayed for 2 further weeks.
Order cancelled. Can't be bothered to deal with their customers so I'll spend my money elsewhere

Absolute an disaster to deal with went into petworld to buy a rabbit last sunday and the staff member was impossible to deal with i was interested in one if the baby rabbits and she said i would have to buy 2 at a cost of €120 then i said no i just want one rabbit sgd continued to argue with me and question me eventually i seen a black rabbit she was beautiful so i settled with her then i asked for 3 goldfish she continued to question me had i a filter i said no she said i can only sell 1 so .then she said have you rabbit food i said yes timothy hay and other rabbit food she said the rabbit had to eat these mint cereal i said okay for €11 i just seen in tesco the same food is €5.50 .Now i know why i was the only person in the shop.I wont be back to buy anything .Terrible experience

Dreadful online service.
Avoid this company.
I placed an order 13 days ago for a pond liner and I still have not received it.
I will never use pet world.ie again.

Our house was infested with fleas. I ordered 4 flea floggers on Tuesday night. They did not arrive until Monday in the following week. I try to buy from an Irish company but I have been let down with very slow postage. I should have stuck with amazon. Pity to see another Irish company encouraging us to buy outside of the country due to poor management of the business.

Appalling practice should be shut down. Went in there 2 weeks ago and all their fish are diseased and yet they were still selling them without a care in the world , I overheard them speaking to a staff member who seemed concerned and confused as they seemed to be feeding the fish and were shut down by another member they are fine and are just 'adjusting'. The rabbits are confined in small aquariums and one looked very unwell with a visible issue on the eye and yet no concern from staff saying he just always has a 'weepy eye' also counted multiple rabbits squeezed into one glass box and have no doubt there is far more severe negligence behind the scenes as others have also commented in the reviews on how negligent and abusive they are. Lastly, staff were incredibly rude bar whoever was manning the till. Should be investigated and shut down by local authorities. DO NOT BUY FROM THIS SHOP

what the hell is going on with my online order i placed last week not been dispatched even know was in stock and wont even respond to email or wont even answer the phone Order #57490

WARNING!!
I was in there today and asked about guinea pigs. I was told they had two females. I said “excellent” because I have two males, several outdoor hutches, and this is exactly what I’m looking for as part of a long-term project (not breeding for selling).
Immediately, a staff member told me I could not buy them — and that if they knew I had males and females they would have to call the Department of Agriculture to report me.
This store has seriously confused its role. Staff members are not government officials. Refusing a sale over genuine welfare concerns is one thing — but threatening to report someone simply for owning both male and female guinea pigs is completely inappropriate and out of line.
There was no suggestion of cruelty, neglect, or commercial breeding. Just responsible ownership and a long-term plan.

Of note. I've 35 years experience in the pet, aquaculture and horticulture industries.

Very disappointing experience, shame my 9 year son was with me too.

Gerard from Petworld Tallaght I can’t recommend enough for his excellent customer service.
He even went extra mile for packing and using heating for my shrimp order.
Every time I go to Petworld in Tallaght, Gerard & team is always helpful.

I would highly recommend to my friends 💯

Very disappointing customer service, waiting for 1 month for dog food, no answers

If I could give zero stars I would. Knowing the festive season would be busy I ordered early. Waited and waited. Sent emails. No reply. Eventually got a reply to one of the many emails. Received a call promising delivery by the weekend before Christmas. Alas it didn’t arrive by then. First time trying them to support local - NEVER AGAIN!

Sent a text by petworld in November saying I've bought 8 bags of premium dog food from them at a cost of nearly 500 euro and my next purchase would come with a free bag. Went to the shop in tallaght lidl complex and purchased my next bag, showed the text to the store employee and she said il have to get confirmation from head office to verify the text is genuine 🤔. Like I'm some sort of scammer. She couldn't get through to her own head office. I said it doesn't matter, il come back again. She took my details and said they'd be in touch. Never heard a thing back. I've since bought 3 bags which brings me to 11 bags and still no free bag. Been back to the shop twice to enquire where my free bag is and just get stonewalled with apathy negativity and total disinterest in my enquiry. Just to add insult there's big picture on the shop front with a lovely looking dog saying buy nine get a free bag 🙄. Avoid this shop like the plague, not the shop floor staff fault. They couldn't have been more helpful. I'd put it down to overpaid piss poor middle managers who don't give a toss about the business. Just in it for the paycheck 🐕‍🦺🤕

EDIT 8th DECEMBER: Parcel has still not arrived over a week now for “express delivery” still no reply via email from company!

Ordered on Monday 1st December paid for express delivery, emailed on monday 4th December as my parcel still had not been shipped, I received no reply but shortly received a email to say an post had received my order. It is now the Saturday 6th December post man has been and gone and still no delivery. I paid extra for express delivery and IF it gets delivered on Monday 8th December that will be a full week. Don’t understand how this is “express delivery” . I have emailed a second time and still no reply! Wouldn’t recommend! Poor customer service.

I have had a bad experience with my last two orders. Both had major delivery issues. The first one wasn't dispatched because of an apparent glitch in the system, and now the most recent, as well as being very slow in delivery due to the courier service they use, also left me short half my order. Very hard for me to recommend with this kind of service.

Purchased a Large Cat Kennel with flap, online, from Perworld.ie. Arrived promptly by Courier. Easy to assemble diy. Lovely looking Wood. Sturdy and Weatherproof. Easy to clean as Roof lifts off. Kennel was competitively priced and I am very happy with this product.
I recommend Petworld.ie

I had ordered a pet carrier and it sadly arrived damaged. I sent an email with a photo of proof and a new carrier was sent out the same day! This was super fast and customer service was super friendly and pleasant to deal with. I can highly recommend!

Second month with no food delivered on time, Ringing all day and no answer no reply back to email. Looking for my money to be returned subscription cancelled

Missing order.
I ordered dog food as I'm low. Couriers sent email to say they delivered it on Friday and was signed for. No parcel. I don't know why any company would use Fastway as their courier! Contacted petworld by email on Friday and today by messenger, no reply from them. Won't be using this company again. I've had to order more food from petstop. I'd rather pay the extra few euros for a better service!!

Absolutely fantastic service. Best price around for my dogs food and next day free delivery! I ordered twice now and both occasions I've received my order the next day.
The grain free salmon food is excellent for my German Shepard. highly recommend.

Ordered a product was delighted with it arrived in a good time. I will order from them again