PetWorld.ie Reviews 

84
•
TrustScore 2 uit 5

2,2

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Crap customer service. They knew of a delay in dog food being delivered but yet hadn't the courtesy to inform the customer. They waited till I got annoyed waiting, emailed them and then respond with... Toon meer

Beoordeeld met 1 van de 5 sterren

Our house was infested with fleas. I ordered 4 flea floggers on Tuesday night. They did not arrive until Monday in the following week. I try to buy from an Irish company but I have been let down with... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered bits & pieces including feed when we had babychicks hatch earlier than expected & were not ready for them. Company got in contact to say some things had to be ordered in & gave a delivery date... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Poor customer service, slow shipment. Not very responsive. I ordered on the 23rd of March ( Tuesday) chick crumbs and chicken tonic as all my local suppliers run out. As the new chicks arrived the fo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

Petworld.ie is Ireland's largest one-stop pet shop. The Petworld staff have exceptional knowledge of pet supplies, pet-care. Our online pet shop stocks 1000’s of pet supplies for all types of animals including, dogs, cats, reptiles, fish, birds and more. We stock a huge range of dog food, cat food, pet care and grooming products at great prices. Order online and we will do the rest! We care about your pets!


Contactgegevens

2,2

Slecht

TrustScore 2 uit 5

84 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,2

Alle reviews

(84)

15 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Always 5 star

Always 5 star, easy site to use, super quick delivery and at a great price.

16 augustus 2022
Logo PetWorld.ie

Antwoord van PetWorld.ie

Hi David, we really appreciate your positive review and thanks so much for ordering with us.

The Petworld Team.

Beoordeeld met 5 van de 5 sterren

Reliable

Reliable, efficient and fast service. Good prices for branded dried dog food. Never let me down yet!

16 augustus 2022
Logo PetWorld.ie

Antwoord van PetWorld.ie

Hi Joan, many thanks for ordering with us and leaving such a positive review, we really appreciate it!

The PetWorld Team.

Beoordeeld met 5 van de 5 sterren

Fantastic price and delivery time

Ordered two 12kg bags of dog and puppy food online. The price was €40 cheaper than my local pet store, I got free delivery, and a 10% discount! Delivered within 2 working days, couldn't be happier 😊

16 augustus 2022
Review zonder uitnodiging
Logo PetWorld.ie

Antwoord van PetWorld.ie

Hi Hannah, thanks so much for leaving such a great review, we really appreciate you shopping with us!

The PetWorld Team!

Beoordeeld met 5 van de 5 sterren

Fast Delivery and Excellent Customer Service

Very fast delivery and excellent customer service! I have ordered from them twice now. Faster than Amazon and great to support an Irish company.

4 augustus 2022
Review zonder uitnodiging
Logo PetWorld.ie

Antwoord van PetWorld.ie

Hi Cat,

Thanks so much for taking the time for leaving a review, we really appreciate it. So happy your were happy with our service! Thanks for shopping with us!

The PetWorld Team!

Beoordeeld met 5 van de 5 sterren

Fast and reliable

Ordered from petworld.ie for the first time on Saturday afternoon and I had my order by Monday morning. Brilliant service, fast and reliable. Will definitely be ordering from pet world again.

28 juni 2022
Review zonder uitnodiging
Logo PetWorld.ie

Antwoord van PetWorld.ie

Hi Leah,

Thanks so much for ordering with us and also taking the time to leave us a review, we really appreciate it. We are delighted to hear that you will be ordering from us again.

The PetWorld team!

Beoordeeld met 5 van de 5 sterren

Cheapest option for the item I could…

Cheapest option for the item I could find on the internet. Trackable free shipping. Item arrived exactly when stated. Super robust packaging 💪. Highly recommended

18 mei 2022
Review zonder uitnodiging
Logo PetWorld.ie

Antwoord van PetWorld.ie

Hi Mark, thanks so much for leaving such a great review, we are delighted that you are happy with the service. Much appreciated, the PetWorld team!

Beoordeeld met 5 van de 5 sterren

Great Service

Petworld offer a great service and have a great range of pet supplies online. Delivery is fast, I will be ordering again, thanks PetWorld!

11 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I must say I am well impressed with…

I must say I am well impressed with Petworld.ie's response to an issue with an order, there customer service is outstanding will definitely be ordering again from here. Thanks so much again Petworld

11 januari 2022
Review zonder uitnodiging
Logo PetWorld.ie

Antwoord van PetWorld.ie

Thanks so much for taking the time to leave a review Valerie, we are delighted to hear we were able to resolve the issue and that you will order from us again.

Beoordeeld met 5 van de 5 sterren

Excellent online experience

Since Covid kicked in I have ordered wild bird food from Petworld.ie a number of times. The ordering process is zero fuss and easy. The package in most cases 25KG of bird peanuts has arrived the following day or at worst 2 days. Excellent work, very good price and I will be ordering again I have no doubts.

14 december 2021
Review zonder uitnodiging
Logo PetWorld.ie

Antwoord van PetWorld.ie

Thanks so much for taking the time to leave a review, we really appreciate your custom.

Beoordeeld met 1 van de 5 sterren

Poor customer service

Poor customer service, slow shipment. Not very responsive. I ordered on the 23rd of March ( Tuesday) chick crumbs and chicken tonic as all my local suppliers run out. As the new chicks arrived the following Sunday. On the 30st of March I am getting informed chicken food is out of stock with suggestions for alternative. I agree on the product. Now April the 2nd another 3 days later still no confirmation of shipment or a delivery.
Not a happy customer, will not order again.

2 april 2021
Review zonder uitnodiging
Logo PetWorld.ie

Antwoord van PetWorld.ie

We sincerely apologise about the trouble you had with your order, due to the pandemic stock issues have been a problem and we are trying our best to ensure we get our orders out on time.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent experience with my first order online, one of the products was out of stock and I was called by a very nice lady who offered me an alternative product or a refund. Also, great quality products and very good value. I had the parcel delivered in less than 24h with DPD, can’t get any better, I will definitely order again.

15 februari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't order online

Normally go into shop but ordered online because of Covid situation. A complete mess 1) Two parcels arrived on different days 2) Delivery left short but charged full amount 3) No invoice or delivery docket 4) Customer service unhelpful, I'm expected to do all the work even though the mess up is theirs.

6 januari 2021
Review zonder uitnodiging
Logo PetWorld.ie

Antwoord van PetWorld.ie

Hi Colette, we apologise you had a negative experience with us, during Covid we were having major issues getting stock into our store which was out of our hands. When you order online you are issued an invoice which goes to your email address. We outsource our delivery service so once it leaves the store you get a tracking number and you can follow up with them the status of your order. However, we are very sorry you had a negative experience and it is not our usual standard of service.

Beoordeeld met 5 van de 5 sterren

Fast and Reliable Service

I have ordered from Petworld a few times now. Delivery is fast and reliable and free. Products seem to be good value. My complete order may not necessarily come in one delivery, but the items do all arrive quite quickly and within a day or two of each other. I would recommend them.

30 november 2020
Review zonder uitnodiging
Logo PetWorld.ie

Antwoord van PetWorld.ie

Thanks so much for taking the time to leave a review, we are delighted that you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. Within 5 mins of placing my order I received a phone call telling me that the cat beds I wanted came in a variety of colours and asking if I would like to choose they then apologised that delivery would be a little longer than usual because of the Bank Holiday. Goods arrived a day earlier than expected and there was a handwritten note inside thanking me for my order lovely touch.

27 oktober 2020
Review zonder uitnodiging
Logo PetWorld.ie

Antwoord van PetWorld.ie

Thanks so much for taking the time to leave a review, we are delighted that you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

Tried to order an item that was unable to be found anywhere in UK or from the Belgian manufacturer (a specific divider for a dog crate already bought elsewhere). Petworld do not normally send orders out with Ireland but when I explained the problem they sourced a couple of couriers and I received the divider within two days. Excellent service.

3 september 2020
Review zonder uitnodiging
Logo PetWorld.ie

Antwoord van PetWorld.ie

Thanks so much for taking the time to leave a review, we are delighted that we could be of help to you.

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