Compassionate in speaking to me. As someone who lost a dear friend due to cancer 11 months ago, the agent who called me tonight explained for the reason of this late call and told me the claim and acc... Toon meer
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Lees wat reviewers zeggen
Donna was really lovely, kind and helpful. She explained everything clearly and put my mind at rest. As an Executor l am finding the whole situation very stressful but she reassured me and l felt much... Toon meer
Hi I spoke to a lady called Donna regarding my late wife’s estate and she was very succinct and pleasant and also showed empathy to my present situation she explained everything that I needed to kno... Toon meer
I lost my wife recently I'm in a lot of pain losing her so early in life. She like many of us had loans that was unpaid due dieing this company contract me about the them. They made it a pain free ord... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Contactgegevens
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Verenigd Koninkrijk
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
4,8
Uitstekend
881 reviews
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Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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I am very pleased with the service
I am very pleased with the service. They sort out my queries and resolve my issue. Thank you
15 augustus 2026
Review zonder uitnodiging
Imran honestly made me feel so much…
Imran honestly made me feel so much getting in an already uncomfortable situation. Was very kind compassionate and professional thank you
14 augustus 2026
Review zonder uitnodiging
Understanding people's situation
Understanding people's situation
14 augustus 2026
Review zonder uitnodiging
Donna was very sympathetic regarding my…
Donna was very sympathetic regarding my circumstances and very helpful
13 augustus 2026
Review zonder uitnodiging
Very polite.
The man i spoke to was very easy to talk to & very understanding, very polite & friendly, my enquiry was solved.
12 augustus 2026
Review zonder uitnodiging
Amazing experience at a difficult time…
Amazing experience at a difficult time when my father had passed away. Our contact was calm, clear, logical and hugely professional. Highly recommend.
11 augustus 2026
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Donna the advisor I spoke to …
Donna the advisor I spoke too was lovely, very helpful and informative. Thank you ☺️
11 augustus 2026
Review zonder uitnodiging
Call handler helpful
Call handler helpful, respectful and efficient
10 augustus 2026
Review zonder uitnodiging
Very easy to deal with
Very easy to deal with. The agent was informative and made the process easy to carry out.
10 augustus 2026
Review zonder uitnodiging
Outstanding bill due to bereavement
Due to a bereavement there was an outstanding utilities bill we were unaware of. Malcolm( cant rember his name sorry) Was very helpful, explained the options, next steps etc. He was compassionate and took his time. Nothing was rushed to sort out the issue. No 'bully-boy' tactics. Felt very relieved with his advice
8 augustus 2026
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The man put me at ease
The man put me at ease, explained the reason for the call. He asked a few questions. The whole thing was just like a polite conversation.
8 augustus 2026
Review zonder uitnodiging
my advisor Joe was very helpful and sympathetic
my advisor Joe ( i think ) was really helpful and explained everything to me as he was asking the questions we settled on closing the account for my late fiance and it’s put my mind at ease so thank you
7 augustus 2026
Review zonder uitnodiging
The matter was perfectly explained and…
The matter was perfectly explained and dealt with very professionally.
7 augustus 2026
Review zonder uitnodiging
Extremely efficient
Extremely efficient , informative, understanding &sympathetic
6 augustus 2026
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Very nice lady
Very nice lady, knew all the facts and figures, very confident and polite.
6 augustus 2026
Review zonder uitnodiging
Bereavement
I spoke with Donna.
All I can say was that she was helpful, kind and absolutely dealt with my situation perfectly.
It was regarding a bereavement so this was especially helpful to me in these circumstances
5 augustus 2026
Review zonder uitnodiging
He was very helpful
He was very helpful. Explained everything clearly and was positive and polite.
5 augustus 2026
Review zonder uitnodiging
Phillips and Cohen
Phillips and Cohen
Staff very kind and helpfull
3 augustus 2026
Review zonder uitnodiging
Emailing my 25 year old deceased son’s…
Emailing my 25 year old deceased son’s personal email address (after suicide three months ago) chasing a debt is just the sickest thing imaginable for our grieving family - may you (eventually) rot in hell with your appalling business model that places financial gain over any kind of human decency
31 juli 2026
Review zonder uitnodiging
Antwoord van Phillips & Cohen Associates (UK) Ltd.
Good morning Mr Dendle, please accept our apologies for any inadvertent upset caused. We use the contact information provided to us in good faith and it is never our intention to cause any form of upset to grieving families. We will review the case internally to understand how we can make improvements. Please accept our sincerest condolences for the loss of your Son & wishing you all the very best.
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