Phoenixcarcentre Reviews 

Buying a car from Phoenix Car Centre was an excellent experience. No sales pitch, no nonsense. Very warm and friendly staff. Part exchanged my car at very reasonable price. The whole process, from arrival to driving away my new car took only 2 hours, including test drive, valuation and documentation. Brilliant and thank you Phoenix Cars :-)

Overall I'm really disappointed with the attitude and service from Phoenix Cars. The sales process is nice enough and not pushy which was great. However, the reason you buy from a dealership and pay a premium is for the peace of mind should something go wrong.

I had a problem immediately after buying the car which was diagnosed by a trusted local garage as having two issues. Despite the car apparently having a comprehensive PDI, the first issue was uneven tyre wear on the run flats causing a vibration and noise above 50 mph. The second issue was a wheel bearing that required replacing also creating vibration and noise.

I contacted Phoenix with the first issue on the tyres and they offered to pay half for the tyres 'as a gesture of good will' leaving me to pay the other £175. When the second issue with the wheel bearing was fixed the Platinum warranty they sold me that clearly said wheel bearings were covered, but surprise they only paid half, leaving me another £150 out of pocket. Read the reviews on Trust Pilot for Warranties2000 and you'll see what i mean. This is a company Phoenix choose to associate with.

My argument repeatedly with Phoenix was that the faults were there at the point of sale (both problems diagnosed within 2 weeks of purchase). Phoenix refused to accept any liability for this and went as far as just ignoring that point every time i raised it. Their response was that the warranty companies decision was final. The warranty companies decision was irrelevant, Phoenix were liable and refused to do the decent thing as the fault was present at point of sale. After many weeks of chasing Graham who would typically respond to every third message i sent, he suddenly seemed to lose all his ability to approve things as an owner of the business and defaulted to saying he would 'have to ask' and 'would let me know'. Surprise, no answer of refund was forthcoming.

Ultimately, i understand my rights, got bored of their terrible service and time wasting and complained to the finance company. Finance company found in my favour and i am being reimbursed the money i have spent.

Pretty annoying really when you pay a premium for a car, Phoenix receive a commission from the car finance company plus they sold my part ex at a 40% mark up. I accept all of that for the peace of mind of buying from a dealership as you expect integrity and trust. The money they should have spent resolving my problems was a fraction of the money they made from the overall deal. All they had to do was the decent thing and this would have been a 5 star review.

Also be wary of the body prep they do. A couple of washes later and its clear they use a poor touch up pen as my car is littered in scratches. I hand washed the car myself so i did not cause them.

The only shame about this review is Graham will now have the opportunity to respond and put a spin on it like he has other reviews. Finance company found in my favour, just remember that readers.

AVOID that trade !!!! Guarantee worth nothing!!!!
recently brought Hyiundai tuscon after two weeks had some knocking noise from stering rack brought car back to trade on guarantee they keep car for week tank of fuel disappear and car come back in worse condition then before some idiot disconnect steering rack and connect wrong car is with main dealer now and legal action began!!!.

Couldn't recommend enough. Felt really apprehensive about going to look for a new car as I know the label that's put on the industry nowadays, however everyone here proved me wrong. Fantastic service from start to finish, didn't feel pushed or pressured at all. Austin in particular was so helpful, there when I needed any help/assistance but wasn't pushy like a few nearby dealers I've found. Thank you for making me feel at ease with the purchase of my new car, I've left a very happy lady!

Recently purchased a bmw 420d from Phoenix and I am over the moon to say the least! What a lovely motor it is, I was taken under the wing by Austin who couldn’t of been more helpful, and made the whole experience easy and stress free. Highly recommend Phoenix car centre to anyone who is the market for a new motor.

Fantastic experience with the guys at Phoenix car centre, Austins patience and knowledge left us feeling extremely comfortable, he was brilliant from start to finish! Over the moon with our new car.

Do not trust these negative reviews!
Best car centre around by far. I’ve bought a few cars in different dealerships but Phoenix have by far been the best. From start to finish I felt comfortable by each member of staff and finally bought my dream car.
100% would recommend.

Be very careful handing over your Driving License when test driving a car…I did and never saw it again 🤷‍♂️☹️

Phoenix cars: what can I say, I’ve had nothing but grief since I bought my car in the first year the gearbox went and now I have had the injectors and turbo go, I have had this for two years since buying it from these guys and now have had to scrap the car leaving me with £8k finance to pay off not to mention the work I’ve paid to keep fixing it.
The warranty isn’t worth the paper it’s written on wouldn’t bother with these guys.
(Spoken to Phoenix cars, couldn’t do anything for me)

Returning customer. Excellent service on both occasions.

I have received a very professional service with Neil.
I placed a deposit without seeing the car. I took the car for a test drive and wanted the car, but there was a couple of issues. Neil arranged these without any fuss and when I returned to collect the car a week later it was in perfect condition, I drove away with a smile on my face. I would recommend Phoenix to anyone, first class.

Brilliant from the first phone call until the moment I drove off their gravel forecourt. I’ve bought my last 4 cars from BMW Williams so to move to a different retailer was a bit daunting, but one that I’m happy I did and it was nice to know I’m supporting an independent business.

After committing to driving 230 miles to collect the car I put a deposit down on, I was worried they would try and renegotiate the original part exchange offer, but this wasn’t the case at all.

They took my car off me and told me that they wanted to improve some of the blemishes on the car to make it forecourt standard and I’ve just seen it on their website for a price which makes me feel like I got a very fair price from them.

Thanks again, I would definitely be recommending them to friends and family as they were great.

I brought a BMW m140i from these guys today, the procedure from start to finish was an absolute pleasure. I will be sure to use them again when it's time to upgrade and urge other people to check them out as they have some great stock ranging from family cars to sports cars to SUV's. Thanks again!!

DO NOT BUY FROM PHOENIX CARS.
Where to start.... I rang up to put a deposit on a BMW 320d Msport and to discuss finance. I was given a finance quote of what my monthly repayments would be and my interest rate. All of which I was happy to proceed with so I paid my deposit. A week or so later I rang to arrange collection and to confirm payments, to then be told a completely different finance rate to previously agreed, after questioning this I was told “I shouldn’t of been speaking about finance with this member of staff”. Very unprofessional.

This is just the start, i settled for the less appealing finance rate I was actually entitled too and collected the car and also purchased the best warranty they offered. Whilst driving home a juddering started on the car. Phoenix Cars were notified to this problem the following morning after collection. It was then upon me to book the car into garages to diagnose the fault and get it sorted. Phoenix cars offered no help and were actually quiet rude and blunt on the phone for saying they had just sold me a faulty car. Not once an apology to this day...
After taking days off work and taking the car to multiple garages it was diagnosed as a faulty Transfer box. I was told by Jason to book my car in for the repair. The garage was booked and they sent a quote to Phoenix Cars for replacement transfer box. Phoenix cars then rang me and said they won’t pay for the repair as they know someone that takes the transfer box out and puts an old reconditioned one in for a lot cheaper,(something I don’t want on a car with 50,000 miles and was advised not to do by multiple BMW specialists). So after paying fees to get to Winchester to collect the car,insurance,days off work and vehicle tax , I was left with no choice but to refuse sale of the car. Of course the calls were stressful and I was spoken to as if I’d caused them a problem. The car was sent back and my deposit returned , however, I was not refunded my monthly repayments towards the car and I’m currently being contacted by Santander 4 weeks on from returning the car because Phoenix cars haven’t paid the finance settlement figure, which leaves me with late settlement fees and potentially ruins my credit score. To conclude I’m massively out of pocket because of Phoenix cars selling faulty cars.
Buy your cars from elsewhere and don’t end up in the situation I’ve found myself in!

DO NOT BUY FROM PHOENIX CARS.
Where to start.... I rang up to put a deposit on a BMW 320d Msport and to discuss finance. I was given a finance quote of what my monthly repayments would be and my interest rate. All of which I was happy to proceed with so I paid my deposit. A week or so later I rang to arrange collection and to confirm payments, to then be told a completely different finance rate to previously agreed, after questioning this I was told “I shouldn’t of been speaking about finance with this member of staff”. Very unprofessional.

This is just the start, i settled for the less appealing finance rate I was actually entitled too and collected the car and also purchased the best warranty they offered. Whilst driving home a juddering started on the car. Phoenix Cars were notified to this problem the following morning after collection. It was then upon me to book the car into garages to diagnose the fault and get it sorted. Phoenix cars offered no help and were actually quiet rude and blunt on the phone for saying they had just sold me a faulty car. Not once an apology to this day...
After taking days off work and taking the car to multiple garages it was diagnosed as a faulty Transfer box. I was told by Jason to book my car in for the repair. The garage was booked and they sent a quote to Phoenix Cars for replacement transfer box. Phoenix cars then rang me and said they won’t pay for the repair as they know someone that takes the transfer box out and puts an old reconditioned one in for a lot cheaper,(something I don’t want on a car with 50,000 miles and was advised not to do by multiple BMW specialists). So after paying fees to get to Winchester to collect the car,insurance,days off work and vehicle tax , I was left with no choice but to refuse sale of the car. Of course the calls were stressful and I was spoken to as if I’d caused them a problem. The car was sent back and my deposit returned , however, I was not refunded my monthly repayments towards the car and I’m currently being contacted by Santander 4 weeks on from returning the car because Phoenix cars haven’t paid the finance settlement figure, which leaves me with late settlement fees and potentially ruins my credit score. To conclude I’m massively out of pocket because of Phoenix cars selling faulty cars.
Buy your cars from elsewhere and don’t end up in the situation I’ve found myself in!

Would definitely recommend! Purchased a 5 Series which developed a common fault with the model. PCC took the car in, sorted it all out without any stress, kept me informed and handed it back valeted and sorted. Jason and the team really helpful. Thanks.

After seeing the car I was looking for on auto trader, I went to see the car the next day. The staff were all friendly and laid back, and let me take the car on a test drive with no hassle. After driving the car they told me just to give a call if I was looking to purchase, with no hard sale tactics. I went back to purchase the car the next day, the business manager was welcoming and made the buying process very simple and straightforward. They also sorted out all the tax out for me that day. Would highly recommend and they had been recommend to me prior buying the car. Great first car buying experience, thank you 😌

What an Excellent car dealer Phoenix Car Centre is. Best buying experience I have had in years.
The car is presented to you as if you were buying a brand new car regardless of price.
You are free to look at it for as long as you need and make the decision to buy it or not on your own.
I cannot recommend them enough.
The guys are super professional, very polite and not pushy.
Thank you PCC!!
Ivan

Couldn’t recommend this dealer highly enough. They have a great range of stock, very approachable and personable! They aren’t pushy for a sale like other big car dealerships are and they want you to be comfortable in making the right decision on any car. The transition from sales to finance when purchasing was very easy too, they were very competitive with the trade inn price on my previous car 👍🏻and you get the same level of professionalism with the whole team. I had some minor defects which I noticed that I needed to sort out after my purchase but I messaged them and they were very happy to sort it all out for me fairly quickly and have done a brilliant job! I’m very happy with my new car purchase from them 😀 Thank you Team Phoenix 🙌🏻😁

Purchased a used A3 from Phoenix. Great car and great customer service. Phoenix followed through on all the pre-sale actions they said they would, such as new tires, new MOT, chip removal etc. Even arranged my road tax online. Would recommend this dealer.