Phoenix Car Keys Ltd | Auto locksmith services Reviews 

I contacted Phoenix yesterday morning because of problems with getting my key to turn in the ignition. The call handler was very efficient and organised for a mobile locksmith to come to my home the same afternoon. A pleasant and professional gentleman from For Locks Sake came. He diagnosed a problem with my steering lock and was able to fix it and create 2 new car keys for me. Very pleased overall with the service. The cost very reasonable.

I needed a new ignition barrel and my local garage told me it could take up to 2 weeks to get the part.
I called phoenix on Thursday morning and and the new barrel was fitted by tea time.
Special thanks to Sean who fitted the barrel for his help.

Engineers came to make a new key. They damaged the locks, left without giving me a key. And are currently not responding about getting my money back let alone money to fix what they broke.

Was in a panic and this company was straight their worked round my time was their when said excellent service job was done promptly and the gents that cane and did it was brilliant

Best ever ! Was so quick and did the job on the spot . Well done Ben and great job.

The whole experience second to none.

Website directed me to a call within 1 minute (which I thought was a gimmick!) Called by Amanda within seconds. She immediately understood my problem once explained and she asked someone who was in the area to see if they could assist.
2 minutes later she had directed Luis to my address and within an hour my ignition shaft had been fixed.

What an amazing business/team/service and I will be using them from now on regardless of price.
Absolutely 5 star service

I needed a spare key for a recently bought Japanese imported car. I messaged Phoenix and they called back within five minutes. They contacted a local locksmith (Nicolae) and called me back in another five minutes to let me know he was on his way. He arrived in 25 mins (and I live out in the countryside) and he was able to copy my key onto a blank spare I'd bought. Very pleasant man and very efficient all round. Couldn't ask for more.

Had to pay £100 deposit the engineer was out within a few hours and got my corsa sorted with new barrel,thankyou phoenix car key, the engineer was polite and kept me in the loop , now hoping i can get my money back from the company who sold me the car w

Amazing emergency service provided, super quick, we tried another company JNR locksmiths, who wasn’t helpful at all, he made me feel silly, when asking me questions about the car, the guy Nige kept pointing me to a direction of someone I already told them couldn't do it when needed. I called Phoenix and spoke to Carla, she was lovely, so helpful and quickly sent Paul over to help, the problem was fixed within 30minutes and he got us back on the road again. Now we are nice and toasty and on the way home.

Absolutely amazing service. Got locked out of my car this morning, kids going crazy, mum stressed to the hills!

A couple of quick messages back and forth, the problem was sorted.... didn't do the hard sell, didn't need a new key, just a quick simple fix! Amazing advice and very professional service. Thank you so so much

Fantastic service from phoenix,takes all the worry out of broken ignition barrels. Polite service by top class operatives.

They collected deposit for my car key, they said it will cost £780 for the repair and demanded deposit of £104. I paid the deposit they never showed up and didn’t refunded my money. When I chat with them they said it will be paid in 5-10 working days but it never got paid it’s been almost two months. They’re untrustworthy people and company. I never recommend working with them.

After not being able to get my key to turn in the ignition, I found Phoenix Car Keys online. I called at 9am, the mechanic was with me within a couple of hours, and I was back on the road less than an hour later. Luis was incredible and changed the ignition barrel effectively and efficiently. Brilliant service and saved me a lot of stress, at a very reasonable price. Thank you so much!

Hi just called this company to have my vw toureg key absolutely amazing so helpful from start Carla was briil if you car keys these are the people thanks again phoenix keys shaun from doncaster

Service has been really good but I had to contact the company via email and phone, as there was a delay in receiving an invoice. I still received it within 3-5 working days, so I wouldn't consider it bad service.

Paid £545 plus £120 call out charge for a new key and removal of the immobiliser plus he opened the back and side doors and bypassed one of the deadlocks but he didn't have time to do the other one. He said we would get a partial refund on the call out charge but the company didn't know what i was talking about.
Would rather scrap the car than use these again.

Paid £265 for a car key, barrel, ignition problem and being charged for ignition barrel service on Skoda.
Issue remained unchanged after visit.
Multiple calls and written complaint sent — no response, no refund or actioned upon so far.
Technician was polite, however problem not resolved and no follow-up offered.
Currently still waiting for response.
Company claims 15+ years of experience but has just registered in 2024??

Amazing service, came the next day to provide and programme a spare key, technician was in and out in 15min.
Good price, would definitely recommend.

Outstanding. Top customer service, brilliant price and prompt resolution. Couldn't recommend enough

Fantastic service, after losing my only key, all it took was a quick chat via the IM service and a 5 minute call to verify all details. Same day arrival and incredibly quick resolution even on a weekend. Roxanne is a diamond and Shaun was amazing. Great service and highly recommend these guys to anyone