They saved my holiday! We have been saving hard all year for a holiday in Cornwall, on Monday we packed car up and was about to set off when I realised my key wasn't working. I called around a few... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I can’t praise or thank these people enough, thoroughly professional in their approach and their level of service. The mobile technician was absolutely amazing and in no time I was on my way. Thank... Toon meer
I had Sean come out and fix my barrel on my VW I couldn't believe how quickly they got us up and running again especially as we were due to leave our campsite that morning I highly recommend
Total Scam !! Took a huge deposit and promised to turn up in a few hours. No show. No service. No parts. NOTHING !! I had to chase their engineer (Billy) who was nowhere nearby, and only just sta... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Phoenix Car Keys: Your Go-To UK Auto Locksmith Need a quick, reliable auto locksmith in the UK? Phoenix Car Keys has you covered! We're your top choice for expert, friendly locksmith services, offering everything from emergency lockouts to key replacements at competitive prices. Here's why: 24/7 Emergency Service: Locked out? We're here day and night to get you back on the road fast. Skilled Experts: Our experienced team tackles all locksmith needs with precision. Advanced Technology: We use the latest tools for quick, efficient service without compromising your car's security. Fair, Transparent Pricing: Quality service at great prices, with no hidden fees. UK-Wide Coverage: No matter where you are in the UK, we're your local locksmith. Peace of Mind: Fully licensed and insured for your confidence. Choose Phoenix Car Keys for a hassle-free experience and peace of mind every time. Contact us now for service that exceeds your expectations!
Contactgegevens
The Old Mill, Hoveton, Norfolk, NR12 8DA, Norwich, Verenigd Koninkrijk
- 03330065210
- info@phoenixcarkeys.co.uk
- phoenixcarkeys.co.uk
4,3
Uitstekend
322 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Professional service at a great price
Rang for quotes for a spare key for my evoque, pheonix were comfortably the best price I got quoted, there service has been very professional and they’re very responsive, contacting them through what’s app. I paid the deposit and was imminently contacted by their locksmith Andy who booked me in at a time that was convenient for me, he arrived on time, was very professional and very good at his job, I would 1000% recommend this company if anyone is looking for a new car key/keys wether that’s because you’ve lost yours or need a spare, I will be a returning customer for the future now, 6 months warranty on the key too which is great, many thanks to pheonix and to Andy!
18 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there! 😊
Thank you so much for your kind words — we’re really pleased you found our pricing competitive and our service professional. We know how important it is to have clear communication and prompt support, so it’s great to hear that WhatsApp worked well for you and that Andy delivered top-notch service on the day 👨🔧🔑
We're delighted to have earned your trust, and it's fantastic to know you'll be back if you ever need us again. Enjoy peace of mind with your 6-month warranty, and don't hesitate to give us a shout if there's anything else we can help with in future.
Thanks again from all of us at Phoenix Car Keys — and especially from Andy! 🚗🗝️🔥
Very quick service
Very quick in getting out to sort my locked car. Arrived within the hour and sorted it out in less than a minute. Thankyou again Thomas!
Recommend to anyone else locked outside of their car!
16 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Thanks so much for your review! We're really glad Thomas was able to get to you quickly and sort everything out in no time 🚗🗝️⏱️
Speedy service is what we’re all about — especially when you're locked out! We'll be sure to pass your thanks on to Thomas, and we truly appreciate the recommendation.
Take care, and don’t hesitate to reach out if you ever need us again! 🙌
Rang up last mintue on a Thursday…
Rang up last mintue on a Thursday evening, in such a panic I’m surprised they managed to understand what I was saying. Polite staff, quickness 10/10 and understanding. Definitely use again (hopefully never need to mind’
Thank you
10 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the lovely review! We’re really glad we could help — especially when things felt a bit hectic! 😊 Our team always aims to respond quickly and calmly, no matter the situation.
Hopefully you won’t need us again anytime soon, but if you ever do, you know where we are! 🗝️🚗
Take care,
The Phoenix Car Keys Team
Fast and efficient, reliable..
Fast response and work carried out without a problem.. happy with the work and doug the auto locksmith was very knowledgeable and friendly... ignition housing stripped and new one fitted within half an hour.. nothing broken.. I'd recommend and use again if needs be.. hopefully new housing lasts..which it should
14 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you for the fantastic review! We’re so pleased to hear you were happy with the service — and big shoutout to Doug for getting the job done quickly and professionally 🙌
We’re confident your new ignition housing will hold up well, but if you ever need us again (hopefully not anytime soon!), we’ll be ready to help.
Thanks again for the recommendation!
The Phoenix Car Keys Team 🗝️🚗
Phoenix Car Keys,simply fantastic serviceKeys provide a absolutely…
Phoenix Car Keys provide a absolutely fantastic service,right from the get go,Miles the call handler diagnosed what was wrong with my car(key wouldn't turn in ignition & car was stuck in my garage couldn't move it),He explained exactly what was wrong as its quite a common fault,and reassured me if I went ahead with Phoenix Car Keys they would sort the problem same day guaranteed,and they were as good as their word,the Technician Harrison kept in contact with me throughout the process,when He arrived he explained what the problem was,set to work and He sorted the car in less than 30 minutes.The whole process was absolutely fantastic and they got me out of a very worrying situation as I was literally stuck without my car,10 out of 10 definitely for their service,and I will definitely recommend to family and friends,thank you guys,really appreciate you getting me back on the road
8 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Wow — thank you so much for taking the time to leave such a detailed and kind review! 🙌
We’re absolutely thrilled to hear that both Miles and Harrison provided the level of service we always aim for — clear communication, same-day results, and complete peace of mind. Being stuck without your car is never easy, so we’re really glad we could get you moving again quickly.
Your recommendation means the world to us — thank you again for trusting Phoenix Car Keys! 🗝️🚗
All the best,
The Phoenix Car Keys Team
Prompt response to my online enquiry…
Prompt response to my online enquiry from miles who listened and explained everything to me .
Albert called me and arranged to arrive the same day and is super knowledgeable leaving me with peace of mind knowing I would use them again of ever needed.
5 stars well earnt many thanks again Phoenix and Albert
9 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the 5-star review! ⭐ We're really pleased Miles was able to guide you clearly from the start, and that Albert delivered the kind of expert, same-day service we’re proud of.
Peace of mind is exactly what we aim to give our customers — and it’s great to hear you’d choose us again if ever needed.
Thanks again for your kind words!
The Phoenix Car Keys Team 🗝️🚗
Pretty much a scam would avoid !
Pretty much a scam would avoid !! Booked in for replacement key I sent pictures and confirmed price all good then locksmith came and wanted more money to do it looks like phoenix is a broker and give out jobs communication very poor they will try and get more money out of you
10 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
We're really sorry to hear your experience wasn’t as expected — but we don’t recognise this job from the details provided. To help us investigate properly, please get in touch with your vehicle registration by calling us or emailing info@phoenixcarkeys.co.uk.
At Phoenix Car Keys, we pride ourselves on transparency and fair pricing — and any changes to cost are only ever due to on-site findings that differ from what was originally discussed. We’re not a broker — we work directly with our trusted locksmiths, and your feedback is taken seriously.
Please do reach out so we can look into this and resolve any concerns properly.
Kind regards,
The Phoenix Car Keys Team 🗝️🚗
Helped with a lost car key and stranded…
Helped with a lost car key and stranded car. Above and beyond service as they had to source a specific specialist for older Volvos, he was also exceptional would recommend to anyone
9 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you for your kind words! We’re really pleased we could help get you back on the road — especially with a specialist case like an older Volvo 🚗🔧
We always aim to go the extra mile, and it’s great to hear our technician delivered the level of service we’re proud of. Your recommendation means a lot — thank you again for choosing Phoenix Car Keys! 🗝️⭐
All the best,
The Phoenix Car Keys Team
Brilliant help and saved me money and time. Highly recommend this service. Awesome.
Brilliant help
8 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks so much for the great review! We're really glad we could save you both time and money — that’s what we’re here for! 🙌
Really appreciate the recommendation — and we’re always here if you ever need us again.
Phoenix Car Keys 🗝️🚗
Professional and helpful
Wonderfully company and a very good service . I had my ford ignition barrel replaced. This was my first time with this company they gave a good price the job was done same day. Lovely customer service would recommend.
1 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you for the kind words! We're so pleased to hear your first experience with us was a positive one — same-day service and great customer care are exactly what we aim for 🙌
Really glad we could get your Ford sorted quickly, and we truly appreciate the recommendation.
Phoenix Car Keys 🗝️🚗
Saved our bacon
After being let down by multiple locksmith services, including the RAC and Mini breakdown, phoenix came through for us promptly, for a reasonable price. And got us out of a real pickle when we locked our keys in the car while on holiday.
Excellent service
6 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
We’re so glad we could save your bacon 🐷 after being let down elsewhere — nothing worse than car key trouble while on holiday! Thank you for the lovely feedback and for trusting us to get you sorted quickly and fairly.
Enjoy the rest of your trip — and we’re here anytime you need us!
Phoenix Car Keys 🗝️🚗
Operative turned up dead on time
Operative turned up dead on time, service provided was great
29 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the great review! 😊
We’re thrilled to hear our operative arrived promptly and delivered excellent service. We pride ourselves on being reliable and helpful when our customers need us most.
If you ever need anything else, you know where we are!
Best wishes,
The Phoenix Car Keys Team 🔑
Quick, effective and easy. A bit expensive but good and professional service
Good customer service, quick and efficient. Polite and local!!
3 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you for your kind words! 😊
We’re so pleased you found our service quick, efficient, and professional – and that our team were polite and local too!
We understand pricing can be a consideration, but we always aim to deliver great value through quality, reliability and expert support. 🚗🔑
Thanks again for choosing us – we're here if you ever need us in the future!
Best regards,
The Phoenix Car Keys Team
a damn good service from the lad.i…
Just a damn good service from the lad.i can't remember his name but he drove over from sunny scunny to do the job.
24 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks so much for the great feedback! 😄
We’re thrilled to hear you had a damn good service – even if our lad's name escaped you! Driving over from sunny Scunny to get you sorted is exactly the dedication we pride ourselves on. 🚐💨
We’ll be sure to pass this on to the technician – he’ll be chuffed to know his effort made an impression.
Thanks again for choosing Phoenix Car Keys!
Best wishes,
The Phoenix Car Keys Team
Great service all completed the same day
Great service all completed the same day
18 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks so much for the kind words! 😊
We’re really glad we could get everything sorted for you the same day – that’s always our goal 🚀
If you ever need us again (hopefully not too soon! 😉), you know where we are.
Best regards,
The Phoenix Car Keys Team
First class company
Excellent company that I would highly recommend.
Albert got caught in traffic and called to say he was running late. He also offered to still come and do the job then drop the keys to my home another half an hour away.as this wasn't feasible I suggested coming on Monday morning instead. He was here first thing and changed the barrel of our work pickup and supplied a new key as old one was wearing out. First class company with first class customer service and communication.
30 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the brilliant review! 😊
We're really pleased you were happy with the service – Albert is a star and always goes the extra mile (literally this time! 🚗💨).
We really appreciate your patience and flexibility, and we're delighted everything was sorted quickly and professionally.
If you ever need anything in the future, we're just a message away!
Best regards,
The Phoenix Car Keys Team 🗝️
First Class
I would make it ten out five if I could. After getting no results from my local business’s I searched online and found these. One phone call to the excellent Kelly and one hour later I have a technician at my house cutting and reprogramming two new keys.
Ian was a star and explained the whole process and why my old key had stopped talking to the car. Not cheap by any means but absolutely 💯 worth it.
I can’t give any higher marks and thoroughly recommend them.
Many thanks again
Adrian
25 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi Adrian,
What an incredible review — thank you so much! 🌟
We're thrilled we could step in where others couldn't and get you sorted so quickly. Kelly and Ian will be chuffed to hear your kind words — they take real pride in making sure everything runs smoothly and is clearly explained.
We know replacement keys aren’t always a small spend, but we’re really glad you felt it was 💯 worth it.
Thanks again for trusting Phoenix Car Keys — and if you ever need us again, you know where we are! 🗝️🚗
Warmest wishes,
The Phoenix Team
Call handling company only
The initial impression over the phone was quite positive, suggesting a team of in-house engineers. However, this does not appear to be the case. A specific timeframe was agreed upon, with a promised call from the engineer an hour prior to his arrival, which did not happen. It seems there was a price dispute between the engineer and his company. Furthermore, the engineer was still asleep at the scheduled call time, having not received confirmation from them, leading to a disagreement. This information was not communicated to me, and I had to follow up on the appointment myself. While I was eventually provided with the engineer's contact information, and the issue was resolved after waking him, I feel misled and believe I could have saved money by going directly to the source.
18 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi,
Thank you for your honest feedback — we genuinely appreciate it.
We’re really sorry for the confusion around the appointment time and communication on the day. While we strive for precision, occasionally our engineers (especially those who’ve worked late into the night helping other customers) aren’t immediately contactable early the next day, which can cause delay and frustration — and we do apologise.
To clarify, we operate with a trusted blend of directly employed locksmiths and carefully vetted subcontractors. This setup allows us to secure better-than-market pricing and nationwide coverage, while still maintaining control over service quality. That said, we absolutely understand your desire for transparency and a smoother process.
We’re glad the issue was ultimately resolved and would love the opportunity to provide a more seamless experience in future.
Kind regards,
The Phoenix Car Keys Team
Keep asking for a receipt to put…
Keep asking for a receipt to put through my books but nothing happens
19 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi,
Thanks for your patience — and sincere apologies for the delay in getting your receipt through.
This was caused by a simple human error: your email address was unfortunately misspelt when entered into our system. We’ve now corrected this and resent the receipt. Please do check your inbox (and junk folder just in case), and let us know if you still haven’t received it — we’ll get it sorted right away.
We really appreciate your business and your understanding.
Best regards,
The Phoenix Car Keys Team
Great service and price
Great service, went out of there way to fit me in at short notice, managed to beat a quote I’d had from another company and technician was on time and only took 15 minutes for new programmed key and electronic fob. Would recommend 👌
24 mei 2025
Review zonder uitnodiging
Antwoord van Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thank you so much for the kind words! We're really pleased we could get you sorted at short notice, beat the other quote, and deliver a quick and efficient service. ⏱️🔐
It’s always lovely to hear when our technicians are on time and make things simple for our customers. We appreciate the recommendation and hope we can help again in the future if needed! 👌
All the best,
The Phoenix Car Keys Team 🗝️🚗
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.