Phoenix Reviews 569

Training staff worked really hard to give us the most experience possible

Bad time keeping, misleading, and did not get time to eat or sleep during the course

The instructors are very knowledgeable in their field and their experience is evident in the way they coach each attendee of the course. They employ real life situations and allow you to take operations within the training to focus on expanding your skillset and identifying areas for improvement before applying them in real life scenarios.

Scammy refund policy, I didn't even have a place on the course yet, as it wasn't due to start in a year and a bit. I've been putting in monthly deposits and then for medical reasons have had to pull out.

They've stated that they'll only give me back a quarter of my deposits and payments according to their disgusting and scammy refund policies, be careful to all, god forbid something happens in your life and you need to opt out for any particular reason, YOU WILL NOT GET YOUR MONEY BACK, they are quick to pester you for monthly payments but will completely ignore you when it's the other way around.

I have yet to get paid back even though they are stealing 70% of my deposit payments and it's been weeks. At this rate though I think I'm getting refunded at all. The payments department are actively ghosting me. It's been 3 weeks since our last email back and forth. I've called up the company to flag up the situation but still no changes.

This company is a scam on the backend and I assume they make majority of their profits from outright refusing to refund people who don't do go through with their "course" despite being well outside of their 90 day period.

I will write many reviews of this "companu" to warn victims who are considering joining that if you do infact join, be warned that if you need to opt out for any particular reason. You will not get your money back on any deposits or payments.

I nearly paid money towards the course with these guys but something told me not to so I cancelled stating that I simply couldn't afford it. They attempted to charge me a grand for cancelling even though I told them I couldn't afford it anyway.

The course itself was valuable, very intense at times but I learned a lot and feel i can go out and work in the in the industry with confidence. However the 'after sale' service has been APPALLING. It has been 2 months since I completed the course and myself and course mates still do not have our licenses and there has been a shocking lack of communication from phoenix in relation to this. Other than being told there are 'delays' we have been kept completely in the dark about whats going on. In addition to this I also completed my Frec 3 first aid through First aid executives which is run by phoenix and have still not received my certificate 7 weeks later. I just find this unacceptable considering that some individuals on my course who did there Frec 3 with another provider received there certificate within 9 days of training. Its a shame but after spending the thick end of 5 grand on this course i find this absolutely scandalous and i would advise people looking for a CP training provider to look else where.

So happy I did it. Learned so much about myself and about the CP industry. But one thing is for certain. These people love their jobs. The amount of time spent on us is way over the expectations I had. So I am forever grateful for what they have done for us. Thank you.

When learning a practical lesson it would be good if there was a demonstration was given first before the talk through. Also when given a time a to come in instead of having the class sat around waiting you should start when told to come in. Being told what time you start the day I believe should be given at end of each day when finished not waiting around until late at night. Would be good to be given a insight to the hostile work for the people that want to do it. The firing day you should get more hands on instead of 10 rounds and fire a air rifle. Believe there should be more exercises to conduct give each member the experience of doing at least one job role within the close protection team. The two instructors was good overall. Do move foot drills as well. A insight of the kit and equipment that is used as well would be good as well and maybe get hands on some of it. Also for the final exercise should be able to use radios as well as your phones.

The way the course was delivered effectively and with clear communication, very interactive with very appropriate days out in the field. Learning on the job and experiencing real life situation i believe I’ve gained a good insight into the role of a CPO the knowledge I’ve acquired is invaluable and certainly equips me the skill set to pursue a career in this field.

Phoenix provided a great training module that gave us more experience than what is required for just getting an SIA license because we got to feel what it’s like to operate in live situations multiple times and learn from previous mistakes, the instructors are very intense and put lots of pressure on us but it helped me to learn a lot in a short space of time.

I thought that the overall course was run professionally, to a high standard and with instructors who clearly had years of experience in the industry. The instructors delivered teaching well and were happy to make sure that everyone understood what was being taught. My favourite part of the course was the driving day. The driving instructors gave clear and easy to understand teachings for each lesson and I gained a lot of confidence and understanding that day in advanced driving.

Training was in depth and well provided, instructors were good at getting the information across during lessons and operations.

Great knowledge by the tutors and information that was given and real life experience and what it takes to be a CPO

The course was okay but I felt it was a very brief course, a lot of work though so if you do the course as I imagine others are the same be prepared for the mental aspect, but I look forward to opportunity’s it may bring.

The instructors maintain a professional approach to teaching, they have clear subject knowledge and are passionate about what they do.

The tutors have been very informative and the overall experience has been very enjoyable and has opened my mind to different avenues and industries.

It’s probably one of the hardest courses I’ve been involved in but what I learned not only essential skills and knowledge but about who I am. The instructors push you to be the best you can be and I will never forget my experience. Thanks guys

Very professional throughout the course. Any pressing questions I had were answered by staff involved. No issues with how class was taught.

The instructors as very informative and you cover everything you need to know about close protection plus more

Enjoyed the course made new friends and learnt so much would recommend the company