I had two policies with Phoenix Life which I wanted to redeem but the situation was complicated by the fact that I don't live in the UK anymore. I made a considerable number of phone calls to Phoe... Toon meer
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I called yesterday about my pension and came away really impressed with how easy it was.... The advisor I spoke to was knowledgeable, patient, and took the time to explain everything clearly without... Toon meer
Sending by post three letters with same content. Not responding for many weeks confirming verification documents had been received. In phone call with agent, some weeks after emailing the documents... Toon meer
Rang to complain why they had cashed in a life policy when they’d said they needed ID to comply with their own procedures and money laundering regulations. They couldn’t help only tasked admin team t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're proud to be part of Standard Life plc, we both share an aligned ambition to help every customer enjoy a life full of possibilities. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond. Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Contactgegevens
Verenigd Koninkrijk
- phoenixlife.co.uk
3,4
Gemiddeld
4K reviews
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Happy customer did not know what to expect
I did not know what to expect . All my questions were answered quickly and with professionalism I wouldn’t hesitate to recommend them to friends.
7 juli 2026
Giving one star as zero stars is not an…
Giving one star as zero stars is not an option. Have been trying to get a pension options form since May, lots of promises received with no action whatsoever. Dreadful customer service.
9 juli 2026
Great so far.
10 juli 2026
Helpful staff that answered my question…
Helpful staff that answered my question when I rang. Thank to all.
10 juli 2026
Great service!
Great service!
The man was incredibly helpful and did exactly what he promised to do. He sent me the information I needed by email. It was also very secure with the information being protected by a security code.
Top service!
3 juli 2026
Sending by post three letters with same…
Sending by post three letters with same content.
Not responding for many weeks confirming verification documents had been received.
In phone call with agent, some weeks after emailing the documents to your offices, she took a long time to eventually confirm they had been received and written confirmation would be a few more days. We awe still waiting.!!!
3 juli 2026
I received the answers to my questions…
I received the answers to my questions about my policies
3 juli 2026
I asked for a P60 and it arrived almost…
I asked for a P60 and it arrived almost immediately
3 juli 2026
If I could rate a 0 I would
If I could rate a 0 I would . Your lines of communication are appalling.
3 juli 2026
The operator was quick and very helpful…
The operator was quick and very helpful with a good manor.
8 juli 2026
Spoke to an advisor 2 1/2 weeks ago…
Spoke to an advisor 2 1/2 weeks ago regarding a policy and have had no response to my query
3 juli 2026
Very helpful and a the person was extremely nice to speak too, helpful and pleasant with a good sense of humour
Very helpful and a the person was extremely helpful and very pleasant, makes a nice change as this isn’t always the case
3 juli 2026
The staff are very helpful on the phone
3 juli 2026
The most exasperating company to deal…
The most exasperating company to deal with. They seem consistently to get things wrong: requests lost, questions unanswered, the wrong paperwork sent. They are speedy with ‘apology payments’ but really they just need to be better organised.
10 juli 2026
Polite and with easy understanding of…
Polite and with easy understanding of what’s next
10 juli 2026
When i was first contacted i had to…
When i was first contacted i had to call from Thailand where i now live got the forms sent out and i filled in and sent back,after two weeks i rang to check what was happening and luckilly i got someone called Faye on the phone she has gone way beyond my expectarions continually working to resolve problems and staying in contact via email or phone she is a credit to Phoenix life she is proffessional but also compassionate and a very helpfull likeable human being.
4 juli 2026
I am trying to lease funds from Phoenix…
I am trying to lease funds from Phoenix and they have waited nearly a month to say they are unable to release without id from my sons!!!!
17 juli 2026
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