Phoeracosmetics Reviews 

The item arrived broken into a million pieces sadly

Terrible service. They sent me the wrong product and never reply to my complaints and refund request. I was stuck with a product I wont be using and I havent received the one I payed for.

Always reliable delivery. Great product. Fab price.

Great cosmetics, brilliant, affordable pricing.. 5*

Great products, quick delivery

I ordered a foundation, which was meant to have some free samples with it, an eyeliner and a lipstick. The foundation was fine, but no free samples received. The eyeliner was totally dry despite efforts to get it working. The lipstick was not the colour shown online and was almost luminous. I emailed customer services to find out how to return the lipstick and eyeliner, and went on to their ‘chat’, but had no reply to either message.

Very disappointed with the serum foundation... felt dry and not hydrating. The colour was not a true representation of porcelain.

Great service and I love the foundation! It’s good value too!

So glad I got the colour I've been trying to get off Amazon so long never thought to go straight to your shop so really pleased love your lipstick and colour x

⭐ 1/5 – Worst Experience Ever

I had a horrible experience with Phoera products and their customer service made it even worse. After using their makeup, my lips reacted so badly that they bruised instantly and I tasted blood — something I’ve NEVER experienced with any cosmetic brand before. It was genuinely frightening.

When I reached out for help, the customer service team was dismissive, unprofessional, and completely rude. Instead of apologizing or showing any concern for my reaction, they acted like it was an inconvenience to them. Their only “solution” was for me to return the products at my own cost, even though I spent over R2800 and had no way of knowing which product caused the reaction. Absolutely no empathy, no responsibility, and no real assistance.

For a brand that markets itself as safe and reliable, their attitude is shocking. I will never purchase from Phoera again and I strongly advise others to be careful — both with the products and the company’s terrible customer service

Received wrong product today. Ordered Sand, received Porcelain.

Fabulous product and quick delivery

I love the eyeshadow and fast delivery. I will buy more in the furture.

Delivery is so quick & I love the product

I love your products and have been using them for a long time.

Have used this makeup for a long time now .Fantastic look and great service thank you

I received my order and whilst I was happy with the other products one item was badly damaged. Appreciating this may have happened during posting, I emailed them. I have tried emailing 3 times and messaged on instagram and have had no response. I now have a product I cannot use.

The product is silky smooth.
The concealers came really quickly

Fast service and good quality products

I was sent the wrong colour. I didn't realise this until I had opened the package, which was crushed when recieved. When I contacted customer services they told me they had sent the right colour and was I happy. I emailed again and said I was unhappy and wished to return it. They said they couldn't accept opened packages but I could purchase the right colour for 50% off and keep both bottles!!! What an absolute disappointment!! Its a lot of money to lose for a product that is wrong and cannot be returned. I will never be buying from you again. Poorly done!